Constant crashes and reloads.
This app is pretty bad. I can’t switch to another app and then back without it crashing and reloading. And it will crash and lose all of my notes and material entries. I have to constantly save like my life depends on it. Also if you’re out service this app is basically useless. It constantly looks for a signal and freezes you out for up to 5 minutes. Also the map as a feature where it will constantly zoom out and show you the whole country which is cool except I’m in California and I don’t have accounts in Florida. It’s even better when I’m looking for my next account and then it zooms out to show me the whole country. Neat!
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Response from developer
Hello, we are addressing this with a fix to our offline mode and with an update to how we maintain app navigation. This should solve both of your issues. As far as the map defaulting to fully zoom out, we are also addressing this as soon as possible. Please email nadolewski@servicetitan.com if you have more issues.
App needs a lot of work
Very disappointed with the FieldRoutes mobile app for lawn chemical businesses. The system seems heavily geared toward pest control companies, making it difficult to properly set up TDA lawn care mix rates and applications. We’ve had to spend countless hours adjusting customer information and trying to make the software fit our operation.
While I can see small updates being made, there still seems to be very little effort toward improving the lawn care side of the platform. Almost every issue ends with a support ticket, and many times the support staff does not seem familiar with lawn chemical operations or how we actually use the software in the field.
The mobile app also crashes frequently, which creates major issues for technicians during routes. Overall, it has been frustrating trying to make this system work efficiently for a lawn fertilization and weed control business.
While I can see small updates being made, there still seems to be very little effort toward improving the lawn care side of the platform. Almost every issue ends with a support ticket, and many times the support staff does not seem familiar with lawn chemical operations or how we actually use the software in the field.
The mobile app also crashes frequently, which creates major issues for technicians during routes. Overall, it has been frustrating trying to make this system work efficiently for a lawn fertilization and weed control business.
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Response from developer
Hi, Would you mind sending an email to nadolewski@fieldroutes.com with more information? I'd like to know what version of the app you are running and on what device. Thank you!
Broken
Pinpoints occasionally do not match up with the actual location of the home at all, an example is when I had a pinpoint telling me my next stop was down the block, my gps had me drive over an hour to the next city because that’s actually where the address was. Why does the app always gotta refresh every single time I take my eyes off of it for even a millisecond, wasting so much of my time, time I cant ever make up, waiting for the app to do something that any other app does in the background in a non-disruptive way? Why does the dilution rate calculator ask me to enter a percentage and make it seem like it will automatically change it to a decimal for me if it doesn’t!? Don’t tell me to enter a percentage if the app wants decimals.
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Please fix this
Just two things could really improve my experience with this app.
1: please fix the route map zoom level after reloading. When I click into a contact and then back to the map it reloads at maximum distance (seeing all of North America). If it could stay zoomed to the level that is good for seeing my entire route and not having to zoom all the way back in each time I reloaded it that would be very helpful.
2: In the Route map view, please add a way to see if a call ahead is needed for a contact. When you click on a number from the map and the contact information card appears, call ahead info would be very helpful somewhere on there without having to click into the contact or find it in the list view.
Also another small thing: stops on the route map view are numbered, but they are not numbered in the list view. Could we have the numbers show for the list view as well?This would help with organization and quickly identifying stops when switching between views. Please consider these quality of use fixes
Thank you!
1: please fix the route map zoom level after reloading. When I click into a contact and then back to the map it reloads at maximum distance (seeing all of North America). If it could stay zoomed to the level that is good for seeing my entire route and not having to zoom all the way back in each time I reloaded it that would be very helpful.
2: In the Route map view, please add a way to see if a call ahead is needed for a contact. When you click on a number from the map and the contact information card appears, call ahead info would be very helpful somewhere on there without having to click into the contact or find it in the list view.
Also another small thing: stops on the route map view are numbered, but they are not numbered in the list view. Could we have the numbers show for the list view as well?This would help with organization and quickly identifying stops when switching between views. Please consider these quality of use fixes
Thank you!
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Response from developer
Can you please write to me at nadolewski@servicetitan.com describing the issue in more detail? What version of the app, what device you are using. Thank you!
Terrible app, decent website
Never have issues with the website itself, something must be off on the mobile app side of it. Currently load times are abysmal at best (taking up to 5-8 minutes to load routes. The website actively loads and has no issues while the app continuously says “no internet connection” while simultaneously using the website to navigate.
The recent issue is loading other technicians routes, it times out even while on wifi.
The recent issue is loading other technicians routes, it times out even while on wifi.
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Response from developer
Can you please write to me at nadolewski@servicetitan.com describing the issue in more detail? What version of the app, what device you are using. Thank you!
