Issue after issue
If I could do zero stars I would. I’ve seen people leaving reviews about the issues I’ve also been having and someone asking for an email or a soon resolution. Unfortunately nothing has been solved even after sending them an email and being told they’d get back to me. The app crashes every single time it’s left in the background. It’s really annoying and adds up to a lot of time by the end of the day. I have to sit several minutes waiting for routes to load just for it to crash and zoom out. I truly hope they get an update out soon. It’s making efficiency impossible
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Response from developer
Hello, I'm sorry, both for the issues you're running into. On the crashing when the app's in the background, we're working on a fix so the app holds your place better, that's on track for this summer. The map zooming out on load has a fix that's already shipped and one more piece finishing up in testing now, so you should see that improve soon. Route load times should also be better with recent updates, if you're still seeing slow loads that's worth a fresh look. Please email me directly at nadolewski@servicetitan.com and I'll personally make sure you hear back this time.
Poor design
App does not work offline as advertised. This is HUGE due to working in an area where cell service is limited. Entering airplane mode and turning off the WiFi as the documentation says, does nothing. I am greeted with a long loading notification follow by a failure to load appointment.
Issue after issue
If I could do zero stars I would. I’ve seen people leaving reviews about the issues I’ve also been having and someone asking for an email or a soon resolution. Unfortunately nothing has been solved even after sending them an email and being told they’d get back to me. The app crashes every single time it’s left in the background. It’s really annoying and ads up to a lot of time by the end of the day. I have to sit several minutes waiting for routes to load just for it to crash and zoom out. I truly hope they get an update out soon. It’s making efficiency impossible
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App suggestions
This isn’t a review, but instead suggestion. Can you incorporate a completed and incomplete section under my routes so that you can hide and show the stops you completed that day to make it cleaner while going through your day?
Worst work app ever.
This is hands down the worst app for work and or routes ever, that I have had to deal with. Bar none, crashes every other stop if not more. Don’t use it. Find another app
Buggy mess
I have to constantly reinstall this app multiple times a week becuz it’s too incompetent to just work. Nothing in this app works as intended. I can’t even scroll through my options on my routes it’s just frozen there half the time. The other half of the time I’m sitting there while it’s buffering just trying to load my routes for the day so I end up having to sit here and waste my precious time trying to find my work for the day. Been using this app for over 2 years and couldn’t possibly in my right mind ever recommend this MESS to anyone. And I’ve used both android and iPhone throughout so I don’t know what excuse they have for their app .
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My reviews are ignored
This app crashes every single time without fail if you try to take a phone call while using the app. If you’ve spent 30 minutes writing out an extremely detailed report for the EPA, all of your effort will be lost and need to be redone if you spend more than 10 seconds in any other app.
It also automatically zooms out to encompass the entire freaking world anytime you back out of an appointment.
Every time I try and input new equipment on an initial service, every device I submitted is deleted by the next service, yet still says that it’s already present if I try and scan it again.
This is the worst app I’ve ever used, I’ve been using it for six years and it’s changed its name twice, never once has it gotten any better. Every update makes it worse.
It also automatically zooms out to encompass the entire freaking world anytime you back out of an appointment.
Every time I try and input new equipment on an initial service, every device I submitted is deleted by the next service, yet still says that it’s already present if I try and scan it again.
This is the worst app I’ve ever used, I’ve been using it for six years and it’s changed its name twice, never once has it gotten any better. Every update makes it worse.
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It’s fieldroutes
FieldRoutes has sucked for years, the connectivity is god awful and has never worked well in the past 7 years of using it. It is what it is.
PLEASE FIX
Please for the love of god make it to where you can select as many photos as you want to post/upload instead of having to select each one individually/post separately one at a time. Would be such a massive QOL fix for this app.
App is very unreliable
The new update has some nice features. But it would be even nicer if the app didn’t crash before I was able to load any appointments. And if the connectivity was better. That little spinning circle keeps spinning and spinning and spinning for minutes before I’m able to do anything.
Constant crashes and reloads.
This app is pretty bad. I can’t switch to another app and then back without it crashing and reloading. And it will crash and lose all of my notes and material entries. I have to constantly save like my life depends on it. Also if you’re out service this app is basically useless. It constantly looks for a signal and freezes you out for up to 5 minutes. Also the map as a feature where it will constantly zoom out and show you the whole country which is cool except I’m in California and I don’t have accounts in Florida. It’s even better when I’m looking for my next account and then it zooms out to show me the whole country. Neat!
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Response from developer
Hello, we are addressing this with a fix to our offline mode and with an update to how we maintain app navigation. This should solve both of your issues. As far as the map defaulting to fully zoom out, we are also addressing this as soon as possible. Please email nadolewski@servicetitan.com if you have more issues.
App sucks
This app sucks!!! I miss the old pest route. This app is constantly crashing and support is the worst. YALL THIS APP SUCKS USE SOMETHING ELSE
App needs a lot of work
Very disappointed with the FieldRoutes mobile app for lawn chemical businesses. The system seems heavily geared toward pest control companies, making it difficult to properly set up TDA lawn care mix rates and applications. We’ve had to spend countless hours adjusting customer information and trying to make the software fit our operation.
While I can see small updates being made, there still seems to be very little effort toward improving the lawn care side of the platform. Almost every issue ends with a support ticket, and many times the support staff does not seem familiar with lawn chemical operations or how we actually use the software in the field.
The mobile app also crashes frequently, which creates major issues for technicians during routes. Overall, it has been frustrating trying to make this system work efficiently for a lawn fertilization and weed control business.
While I can see small updates being made, there still seems to be very little effort toward improving the lawn care side of the platform. Almost every issue ends with a support ticket, and many times the support staff does not seem familiar with lawn chemical operations or how we actually use the software in the field.
The mobile app also crashes frequently, which creates major issues for technicians during routes. Overall, it has been frustrating trying to make this system work efficiently for a lawn fertilization and weed control business.
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Response from developer
Hi, Would you mind sending an email to nadolewski@fieldroutes.com with more information? I'd like to know what version of the app you are running and on what device. Thank you!
Routes loading
I’ve been using this app for 3 years now and recently I haven’t even been able to load up my route for the first two minutes I’m using it
Broken
Pinpoints occasionally do not match up with the actual location of the home at all, an example is when I had a pinpoint telling me my next stop was down the block, my gps had me drive over an hour to the next city because that’s actually where the address was. Why does the app always gotta refresh every single time I take my eyes off of it for even a millisecond, wasting so much of my time, time I cant ever make up, waiting for the app to do something that any other app does in the background in a non-disruptive way? Why does the dilution rate calculator ask me to enter a percentage and make it seem like it will automatically change it to a decimal for me if it doesn’t!? Don’t tell me to enter a percentage if the app wants decimals.
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Response from developer
Hello, thanks for the detailed feedback, let me take these one at a time. On the pin not matching the actual address, that mapping data comes from Google rather than something we control directly, it's possible the address was entered slightly off on our end too. Could you send me the specific address and what the pin showed vs. where it actually was? That'll help us figure out if it's something we can fix on our side. On the app refreshing every time you switch away, we're working on a fix so the app holds your place better, that's on track for this summer. The dilution rate calculator issue is a new one for us, could you email me at nadolewski@servicetitan.com with your device and app version so we can look into whether it's asking for the wrong input type?
Buggy
Please fix map view. I’m sick of having to zoom in from the scale of the entire globe just to see my route on the map. You have to constantly do it. It also just can’t run in the background and has to reopen every time you open it up.
Password/Account recovery difficult
I see there's a forgot password link, but when I have all my login details written down and Field routes still doesn't log me in because my username is "invalid credentials" it makes me frustrated
Map view is not working
I been having this issue for weeks now. I’m running the latest update. When I switched to map view it shows the entire continent and I have to manually zoom in the worst thing is that as soon as I exit one of the appointments it goes back to showing the entire continent. Please fix this issue immediately
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Map view is messed up
Updated app to most recent version using an iPhone 15 pro and when I view route on map view it’s zoomed way out showing the entire North America
Current bug im experiencing fixed and I will give 5 stars I swear
Whenever I put the map option to see how far my stops are the map super zoomed out across the earth globe making have too zoom to see my stops it makes our job so dificulta pls take care of it
