Constant crashes and reloads.
This app is pretty bad. I can’t switch to another app and then back without it crashing and reloading. And it will crash and lose all of my notes and material entries. I have to constantly save like my life depends on it. Also if you’re out service this app is basically useless. It constantly looks for a signal and freezes you out for up to 5 minutes. Also the map as a feature where it will constantly zoom out and show you the whole country which is cool except I’m in California and I don’t have accounts in Florida. It’s even better when I’m looking for my next account and then it zooms out to show me the whole country. Neat!
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Response from developer
Hello, we are addressing this with a fix to our offline mode and with an update to how we maintain app navigation. This should solve both of your issues. As far as the map defaulting to fully zoom out, we are also addressing this as soon as possible. Please email nadolewski@servicetitan.com if you have more issues.
App needs a lot of work
Very disappointed with the FieldRoutes mobile app for lawn chemical businesses. The system seems heavily geared toward pest control companies, making it difficult to properly set up TDA lawn care mix rates and applications. We’ve had to spend countless hours adjusting customer information and trying to make the software fit our operation.
While I can see small updates being made, there still seems to be very little effort toward improving the lawn care side of the platform. Almost every issue ends with a support ticket, and many times the support staff does not seem familiar with lawn chemical operations or how we actually use the software in the field.
The mobile app also crashes frequently, which creates major issues for technicians during routes. Overall, it has been frustrating trying to make this system work efficiently for a lawn fertilization and weed control business.
While I can see small updates being made, there still seems to be very little effort toward improving the lawn care side of the platform. Almost every issue ends with a support ticket, and many times the support staff does not seem familiar with lawn chemical operations or how we actually use the software in the field.
The mobile app also crashes frequently, which creates major issues for technicians during routes. Overall, it has been frustrating trying to make this system work efficiently for a lawn fertilization and weed control business.
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Response from developer
Hi, Would you mind sending an email to nadolewski@fieldroutes.com with more information? I'd like to know what version of the app you are running and on what device. Thank you!
Broken
Pinpoints occasionally do not match up with the actual location of the home at all, an example is when I had a pinpoint telling me my next stop was down the block, my gps had me drive over an hour to the next city because that’s actually where the address was. Why does the app always gotta refresh every single time I take my eyes off of it for even a millisecond, wasting so much of my time, time I cant ever make up, waiting for the app to do something that any other app does in the background in a non-disruptive way? Why does the dilution rate calculator ask me to enter a percentage and make it seem like it will automatically change it to a decimal for me if it doesn’t!? Don’t tell me to enter a percentage if the app wants decimals.
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Please fix this
Just two things could really improve my experience with this app.
1: please fix the route map zoom level after reloading. When I click into a contact and then back to the map it reloads at maximum distance (seeing all of North America). If it could stay zoomed to the level that is good for seeing my entire route and not having to zoom all the way back in each time I reloaded it that would be very helpful.
2: In the Route map view, please add a way to see if a call ahead is needed for a contact. When you click on a number from the map and the contact information card appears, call ahead info would be very helpful somewhere on there without having to click into the contact or find it in the list view.
Also another small thing: stops on the route map view are numbered, but they are not numbered in the list view. Could we have the numbers show for the list view as well?This would help with organization and quickly identifying stops when switching between views. Please consider these quality of use fixes
Thank you!
1: please fix the route map zoom level after reloading. When I click into a contact and then back to the map it reloads at maximum distance (seeing all of North America). If it could stay zoomed to the level that is good for seeing my entire route and not having to zoom all the way back in each time I reloaded it that would be very helpful.
2: In the Route map view, please add a way to see if a call ahead is needed for a contact. When you click on a number from the map and the contact information card appears, call ahead info would be very helpful somewhere on there without having to click into the contact or find it in the list view.
Also another small thing: stops on the route map view are numbered, but they are not numbered in the list view. Could we have the numbers show for the list view as well?This would help with organization and quickly identifying stops when switching between views. Please consider these quality of use fixes
Thank you!
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Response from developer
Can you please write to me at nadolewski@servicetitan.com describing the issue in more detail? What version of the app, what device you are using. Thank you!
Terrible app, decent website
Never have issues with the website itself, something must be off on the mobile app side of it. Currently load times are abysmal at best (taking up to 5-8 minutes to load routes. The website actively loads and has no issues while the app continuously says “no internet connection” while simultaneously using the website to navigate.
The recent issue is loading other technicians routes, it times out even while on wifi.
The recent issue is loading other technicians routes, it times out even while on wifi.
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Response from developer
Can you please write to me at nadolewski@servicetitan.com describing the issue in more detail? What version of the app, what device you are using. Thank you!
Showing me the whole world map instead of my area of route
Please make it to were it shows your route area again instead of showing the whole world map when checking and seeing your stop locations
Garbage
With every update it seems to get worse. After this most recent update, every time I click to view the map of my route it zooms out to view the whole continent. It’s quite frustrating having to zoom in every time I want to check my map.
Worst App Ever
All you’re going to hear with this app is did you delete it and reinstall it or what version are you using because it never works. You would think a company this size could have it figured out, but it is exactly what it’s living up to a one star
Garbage.
This app is a parasite. If I didn’t have to use it for work I wouldn’t. I literally pray for the day the company I work for starts using a different app. Every update makes it worse. I have to double click my product selections. The map for whatever reason shows up in world view and I have to zoom into my region everytime I check the map. Autocorrect is useless in the sense that we live in 2026 and people have different names, doesn’t mean it’s spelled wrong and it doesn’t need to be corrected, but yet 3-4x typing the name it finally stays. 3-4 minute loading times at every start up. Doesn’t add images unless perfect reception. Absolute garbage. Unintuitive trash app. 0/5 stars.
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Response from developer
Hi Dan, we fixed the map issue which we be delivered on 3/18. The autocorrect issue is being worked on and have that slotted for development. I would love to know more information about the 3-4 minute loading times. We're working on image enhancements at the moment and would love your feedback on it. Please email me at nadolewski@fieldroutes.com. Those enhancements are slotted for end of May.
App always lags
FieldRoutes Mobile has had some decent updates, but the mobile app still has a lot of issues. It frequently lags and gives me problems, especially when I’m in the field. One big frustration is how fast the page refreshes after backing out—it makes it easy to lose your place.
Another issue is when a plan is bundled into two services: the “On My Way” button disappears, forcing me to manually text customers that I’m en route. The app works fine when there’s only one service, but bundled services create unnecessary complications.
At this point, the only reason I haven’t switched to another platform is because moving customers would be a major hassle. On top of that, everything seems to come with an extra fee, and customer support often doesn’t have answers. Most issues turn into support tickets, and the fixes or explanations are very slow.
Overall, it works, but the mobile experience needs serious improvement.
Another issue is when a plan is bundled into two services: the “On My Way” button disappears, forcing me to manually text customers that I’m en route. The app works fine when there’s only one service, but bundled services create unnecessary complications.
At this point, the only reason I haven’t switched to another platform is because moving customers would be a major hassle. On top of that, everything seems to come with an extra fee, and customer support often doesn’t have answers. Most issues turn into support tickets, and the fixes or explanations are very slow.
Overall, it works, but the mobile experience needs serious improvement.
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Response from developer
Hi, Would you mind sending an email to nadolewski@fieldroutes.com with more information? I'd like to know what version of the app you are running and on what device. Thank you!
11 year tech
This app was my first ever to touch when I first got in to pest control Career over the years I went to other pest controls and finally came back to this one it’s really great app works well very simple like it supposed too. I just ask if the app gets a little fixed on the lower power usage though it doesn’t like when it’s on kinda lags even when I’m on the docs to grab a observation photo on acc. The best part i love about this app is the maps can be more efficient going to the close acc possible. We should have the ability to search our customers on the catalog and also add on a customer to our route of the day which could be really awesome if added.
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Response from developer
Hey Brandon, this is actually possible to do from the Customers tab if you have scheduling access. Reach out to your system admin to make sure you have that access. You can also email me directly to nadolewski@fieldroutes.com. We care about these reviews and we want to fix these issues for you. I will get you a knowledge base article that explains the above.
Constantly fails to load
Ive had to download and delete multiple times due to it pretending to load and never doing so. Its not an issue of wifi or service. Only fix is to delete the app and reinstall. Not recommended.
Constant random crashing; practically unusable
Would give a worse score if I could, everything about this app is painful and it’s held together with sticks and glue. They get enough business as is and have no interest in improving whatsoever. The app is a nightmare to use and the people who make it should be ostracized
Commercial pest technician
Very frustrating when the app decides to close its self and deletes any work I haven’t had to back up and save then renter the structure and start over .. one update didn’t communicate that the invoice would now say not scanned when manually inspected used to report it was scanned luckily I caught it before any audits
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Garbage
Couldn’t be possible to make a slower app. Even on WiFi it says internet not reachable or takes forever to loan the app, appointments, literally anything. I don’t get how a company can get hundreds of terrible reviews and not do anything to actually improve their app. Even then, they fix one thing and break 10 other parts of the app.
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Horrible bug PLEASE FIX
Having to double tap almost everything in the app. Tapping anything is unresponsive unless you tap multiple times
Worst app I’ve ever used
I really wish I could give this app 0 stars.
It’s much better
Much better than it used to be. One request Sentricon stations auto numbering when scanning in stations like 01 02 etc. thanks
Great app use it everyday
Only thing is when you cancel an appointment it says Appointment Canceled Successfully! But it remains there it should ago away after 3 sec
Thieves
This entire companies full of crooks and thieves. Don’t use their service and don’t trust a single word they say.
