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Podium - Small Business Tools

Podium - Small Business Tools

Messaging, Payments, Marketing

32K ratings
194 reviews
💼 Business
📊 Productivity
Free
In-App Purchases

Details

  • Released
  • Updated
  • March 8, 2015
  • October 12, 2026

Features

Developer

Podium Corporation, Inc.
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About

Manage all customer communications in one inbox, from payments and reviews to marketing messages. This platform helps local businesses streamline interactions, collect payments, and improve their online reputation.

✓Unified customer inbox
✓Automated review invitations
✓Bulk text marketing
✓Centralized business phone number
✓Text-to-pay functionality
Show original description

What users say about Podium

Reviews of Podium are mixed: the Business app is rated 4.7/5 from 32K App Store ratings. What users like most: brilliant communication tool, easy to use and integrate. Top complaints: glitchy app performance, difficult to cancel service. Summarized from real user reviews.

Positive things

  • 🚀Brilliant communication tool
  • 👍Easy to use and integrate
  • 💡Helpful for growing business
  • 🚀Efficient review management
  • 👍Great customer service

Negative things

  • 🐛Glitchy app performance
  • 🔍Difficult to cancel service
  • 💰Overpriced for small businesses
  • 🤖Impersonal automated responses
  • 🔧Requires a lot of manual work
See all reviews
+1

What's New in Podium

2026.41.1

October 12, 2026

This update includes bug fixes and performance improvements.

2

Subscriptions & In-App Purchases

Monthly Mobile Plan

Mobile access to Podium

$45.001 Month
How to cancel Podium subscription ⁉️

User reviews

Most RecentHighest RatedLowest Rated

So many glitches and not intuitive

Go house call pro. Way better and simpler.
Jbirch1511Jbirch1511

Frustration

Far too intrusive, answers questions without referring to a human for definitive answers. I’m doing less deals since podium, I have far less control over my leads.
Anyone who says they’re doing more are absolute liars and or poor quality salespeople who have no idea how to treat CarSales enquires.

I would much rather be without podium.
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conrad347conrad347

Having issues with the communication on the phone

Most of the time it works pretty good as far as the texting that seems to be what works the best. We have the full suite with the phone system and half the time it works and half the time it doesn’t.
@robbase@robbase

Bob Discount

Awesome 😎
Victoria 💕GomezVictoria 💕Gomez

Awesome app

Amazing!
Jeff at 1:28 plumbingJeff at 1:28 plumbing
See 189 more reviews

User experience

🐞

Reported Bugs

5 issues

Frequent app crashes

Bug

Login issues and logout problems

Bug

Inconsistent review posting

Bug

Unreliable SMS/text functionality

Bug

Syncing issues between web and mobile

Bug
✨

Requested Features

5 requests

Ability to edit auto-replies

Feature

Access to custom templates on mobile

Feature

Improved media handling (photos, videos)

Feature

Easier contact import from phone

Feature

Word search functionality

Feature

FAQ

What does Podium do for small businesses?

Podium is a platform designed to help small local businesses manage all their customer communications in one place. It centralizes conversations from various channels like text, social media, and phone calls, and also facilitates payments, review collection, and marketing outreach.

What are the key features of Podium?

Key features include a unified inbox for all customer conversations, tools to send review invitations via text to boost online reputation, bulk messaging for marketing campaigns with high open rates, a single business number for calls and texts, and the ability to collect payments directly through text messages.

How does Podium help with online reviews?

Podium helps businesses double their monthly review volume by making it easy to send review invitations to customers via text. This increased volume can lead to improved online reputation and drive more website and foot traffic to the business.

Can I collect payments with Podium?

Yes, Podium allows businesses to collect payments directly from customers via text message. This feature streamlines the payment process and can also contribute to gathering more reviews and generating higher quality leads.

Is Podium compatible with my business?

Podium is specifically designed for small local businesses. Its features are geared towards streamlining customer communication, managing online presence, and facilitating transactions, making it suitable for a wide range of local service providers and retailers.