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Podium - Small Business Tools

Podium - Small Business Tools

Messaging, Payments, Marketing

32K ratings
196 reviews
💼 Business
📊 Productivity
Free

Details

Released
March 8, 2015
Updated
November 4, 2026

Features

Background Location Access

Developer

Podium Corporation, Inc.
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About

This platform centralizes customer communications, payments, and online reputation management for local businesses. It offers a unified inbox for all customer interactions, tools to boost reviews, and efficient messaging for marketing and sales.

✓Unified customer inbox
✓Review management and invitations
✓Bulk text messaging
✓Business phone number for calls and texts
✓In-app payment processing
✓Customer data centralization
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What users say about Podium

Reviews of Podium are mixed: the Business app is rated 4.7/5 from 32K App Store ratings. What users like most: brilliant communication tool, easy to use and integrate. Top complaints: glitchy app performance, difficult to cancel service. Summarized from real user reviews.

Positive things

  • 🚀Brilliant communication tool
  • 👍Easy to use and integrate
  • 💡Helpful for growing business
  • 🚀Efficient review management
  • 👍Great customer service

Negative things

  • 🐛Glitchy app performance
  • 🔍Difficult to cancel service
  • 💰Overpriced for small businesses
  • 🤖Impersonal automated responses
  • 🔧Requires a lot of manual work
See all reviews
+2

What's New in Podium

2026.45.0

November 4, 2026

This update includes bug fixes and performance improvements.

Subscriptions & In-App Purchases

$45.00

Monthly Mobile Plan

Removed from the App Store on October 31, 2026. Mobile access to Podium

User reviews

Most RecentHighest RatedLowest Rated

Group Chat

It would be wonderful if there is way that the thread of group chat to be available into one thread rather than being dispersed to the individual contact message box. So we can keep track who is replying or sending message to what chat group and thread.
I love that the chat and calls are recorded for follow up and references.
Thank you.
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VVularika

Great communication platform

This platform has been great for our business keeping guests informed and has been a game changer! Highly recommend!
MMidnightSun23

So many glitches and not intuitive

Go house call pro. Way better and simpler.
JJbirch1511

Frustration

Far too intrusive, answers questions without referring to a human for definitive answers. I’m doing less deals since podium, I have far less control over my leads.
Anyone who says they’re doing more are absolute liars and or poor quality salespeople who have no idea how to treat CarSales enquires.

I would much rather be without podium.
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Cconrad347

Having issues with the communication on the phone

Most of the time it works pretty good as far as the texting that seems to be what works the best. We have the full suite with the phone system and half the time it works and half the time it doesn’t.
@@robbase
See 191 more reviews

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User experience

🐞

Reported Bugs

5 issues

Frequent app crashes

Bug

Login issues and logout problems

Bug

Inconsistent review posting

Bug

Unreliable SMS/text functionality

Bug

Syncing issues between web and mobile

Bug
✨

Requested Features

5 requests

Ability to edit auto-replies

Feature

Access to custom templates on mobile

Feature

Improved media handling (photos, videos)

Feature

Easier contact import from phone

Feature

Word search functionality

Feature

FAQ

What is Podium?

Podium is a communication and marketing platform designed to help small local businesses manage customer interactions, collect payments, and improve their online reputation. It consolidates various communication channels into a single inbox.

How does Podium help with online reviews?

Podium allows businesses to send review invitations to customers via text message, aiming to double monthly review volume within 60 days. This can lead to increased website and foot traffic.

Can Podium be used for marketing?

Yes, Podium offers bulk messaging capabilities with a high open rate, enabling businesses to send targeted marketing messages to their customer base to drive sales.

Does Podium handle payments?

Yes, Podium facilitates payments through text messages, which can also help in gathering more reviews and generating higher quality leads by centralizing customer data.

What devices does Podium support?

Podium is available on iPhone, iPad, and iPod devices, allowing businesses to manage communications on the go.

What is the user sentiment for Podium?

User sentiment for Podium is mixed. While users praise its communication tools, ease of use, and review management, some report glitchy performance and difficulty canceling service.

Is Podium suitable for very small businesses?

Some users find Podium to be overpriced for very small businesses, despite its helpful features for growth and efficient review management. The app is generally rated 4.7 stars from over 31,000 ratings.

How often is Podium updated?

Podium was last updated on November 4, 2026, with the latest version being 2026.45.0. This indicates a relatively frequent update schedule for the application.