Awesome app
Amazing!
Easy and affective
I love that it keeps all the correspondence with each customer in the same place. Easy to use. Very happy!
Be careful
I’m currently locked into a contract that I can’t get out of, despite the service failing to deliver what was promised during the sales process.
Not only has the platform failed to provide the results we were led to expect, but it’s now causing serious issues for my business. I’m no longer receiving all messages from my clients, which makes us look unprofessional and has resulted in missed opportunities.
What has been most disappointing is the lack of support. I’ve contacted my account manager multiple times by both email and message, and I’ve received no response. The level of support and product knowledge around this issue has been extremely poor.
If you’re going to hold customers to a long-term contract, the least you could do is provide reliable support and ensure the product works as advertised.
Choosing Podium has been one of the worst business decisions I’ve made, and I would strongly encourage other businesses to carefully consider their options before signing a contract.
Not only has the platform failed to provide the results we were led to expect, but it’s now causing serious issues for my business. I’m no longer receiving all messages from my clients, which makes us look unprofessional and has resulted in missed opportunities.
What has been most disappointing is the lack of support. I’ve contacted my account manager multiple times by both email and message, and I’ve received no response. The level of support and product knowledge around this issue has been extremely poor.
If you’re going to hold customers to a long-term contract, the least you could do is provide reliable support and ensure the product works as advertised.
Choosing Podium has been one of the worst business decisions I’ve made, and I would strongly encourage other businesses to carefully consider their options before signing a contract.
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DO NOT USE if using for your clinic
I have used many EMR platforms and I can say without a doubt this is the worst system I have ever used. Maybe in other industries the podium app works well, but for medical EMR app functionality I am baffled and how poorly this works. If you are looking to use this for your medical practice RUN!! Sales team made it look incredible and now I’m locked in to a year contract.
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Very Frustrating
We have been with Podium for 15 months now. Some things are great, and come as advertised. Reviews, follow-ups, and bulk messaging, and credit card processing have all been great benefits to add. However, the AI portion of this company is far from what we were promised. For over a year, we have asked the 7 different customer service managers that we have been assigned to resolve these issues. The AI will change its name, change the script, tell customers we offer things that we don’t, turn away customers for services we do offer, change the name of our company, etc etc. The list goes on and on. And no matter how many times we have complained and been promised that this would be resolved, the issues just continue to get worse. We are very disappointed in this, and are actively seeking to get away from the AI and back to an answering service. We are very tired and disappointed in the service and the support we have received on this aspect. We placed a lot of our eggs in this basket, and it is going to be a long, disappointing process to re-implement the old procedures to make up for what we were promised with Podium. I encourage anyone looking into an AI CSM to seek something else.
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