Group Chat
It would be wonderful if there is way that the thread of group chat to be available into one thread rather than being dispersed to the individual contact message box. So we can keep track who is replying or sending message to what chat group and thread.
I love that the chat and calls are recorded for follow up and references.
Thank you.
I love that the chat and calls are recorded for follow up and references.
Thank you.
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Great communication platform
This platform has been great for our business keeping guests informed and has been a game changer! Highly recommend!
So many glitches and not intuitive
Go house call pro. Way better and simpler.
Frustration
Far too intrusive, answers questions without referring to a human for definitive answers. I’m doing less deals since podium, I have far less control over my leads.
Anyone who says they’re doing more are absolute liars and or poor quality salespeople who have no idea how to treat CarSales enquires.
I would much rather be without podium.
Anyone who says they’re doing more are absolute liars and or poor quality salespeople who have no idea how to treat CarSales enquires.
I would much rather be without podium.
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Having issues with the communication on the phone
Most of the time it works pretty good as far as the texting that seems to be what works the best. We have the full suite with the phone system and half the time it works and half the time it doesn’t.
Bob Discount
Awesome 😎
Awesome app
Amazing!
Easy and affective
I love that it keeps all the correspondence with each customer in the same place. Easy to use. Very happy!
Be careful
I’m currently locked into a contract that I can’t get out of, despite the service failing to deliver what was promised during the sales process.
Not only has the platform failed to provide the results we were led to expect, but it’s now causing serious issues for my business. I’m no longer receiving all messages from my clients, which makes us look unprofessional and has resulted in missed opportunities.
What has been most disappointing is the lack of support. I’ve contacted my account manager multiple times by both email and message, and I’ve received no response. The level of support and product knowledge around this issue has been extremely poor.
If you’re going to hold customers to a long-term contract, the least you could do is provide reliable support and ensure the product works as advertised.
Choosing Podium has been one of the worst business decisions I’ve made, and I would strongly encourage other businesses to carefully consider their options before signing a contract.
Not only has the platform failed to provide the results we were led to expect, but it’s now causing serious issues for my business. I’m no longer receiving all messages from my clients, which makes us look unprofessional and has resulted in missed opportunities.
What has been most disappointing is the lack of support. I’ve contacted my account manager multiple times by both email and message, and I’ve received no response. The level of support and product knowledge around this issue has been extremely poor.
If you’re going to hold customers to a long-term contract, the least you could do is provide reliable support and ensure the product works as advertised.
Choosing Podium has been one of the worst business decisions I’ve made, and I would strongly encourage other businesses to carefully consider their options before signing a contract.
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DO NOT USE if using for your clinic
I have used many EMR platforms and I can say without a doubt this is the worst system I have ever used. Maybe in other industries the podium app works well, but for medical EMR app functionality I am baffled and how poorly this works. If you are looking to use this for your medical practice RUN!! Sales team made it look incredible and now I’m locked in to a year contract.
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Very Frustrating
We have been with Podium for 15 months now. Some things are great, and come as advertised. Reviews, follow-ups, and bulk messaging, and credit card processing have all been great benefits to add. However, the AI portion of this company is far from what we were promised. For over a year, we have asked the 7 different customer service managers that we have been assigned to resolve these issues. The AI will change its name, change the script, tell customers we offer things that we don’t, turn away customers for services we do offer, change the name of our company, etc etc. The list goes on and on. And no matter how many times we have complained and been promised that this would be resolved, the issues just continue to get worse. We are very disappointed in this, and are actively seeking to get away from the AI and back to an answering service. We are very tired and disappointed in the service and the support we have received on this aspect. We placed a lot of our eggs in this basket, and it is going to be a long, disappointing process to re-implement the old procedures to make up for what we were promised with Podium. I encourage anyone looking into an AI CSM to seek something else.
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Issue-ridden
Constant outages, never getting notified of when a text is actually coming in, and a whole bunch of other issues. Only reason I continue to use Podium important.
Wtf is this!?
I can’t even sign in, can’t create an account, wtf???
SELECT ALL PICS OPTION
PLEASE FOR THE LOVE OF GOD GIVE US AN OPTION TO SELECT MULTIPLE PHOTOS TO UPLOAD AT ONCE INSTEAD OF ONE AT A TIME THEN THE APP WILL BE PERFECT PLEASE
Very poor service
Asked for help to upload documents for a dispute on the podium platform was give a run around and that have to only uploaded on the portal and the support staff could not help. Making the customer work for everything
Notification
Notification is not very noticeable, doesn’t make a sound and can’t change notifications sounds.
I have been paying for podium phone for more then a year and it’s not setup at all.
I have been paying for podium phone for more then a year and it’s not setup at all.
Has its ups and downs - Small blue collar businesses read
Podium has definitely had its ups and downs for our small landscaping business. There are positives to the platform, and it has helped organize communication and reviews better than normal texting in some ways, but we’ve also noticed several areas where it significantly lacks.
One of the biggest issues is reliability in areas with poor cellular reception. When working out in the field, it can become almost impossible to send texts or images. If a message fails to send, there also seems to be a bug where the app continuously shows the message trying to send indefinitely, especially with photos attached.
We’ve also run into frustrations with character limits causing longer client messages to split into multiple texts, which wasn’t an issue when using standard iPhone messaging. Phone calls through the app can also be difficult depending on jobsite location and service quality.
There are additional features we wish Podium offered for contractors and field service businesses, especially considering how expensive the platform is. Overall, it has benefits, but there is definitely room for improvement, particularly for companies that work in the field all day rather than behind a desk.
One of the biggest issues is reliability in areas with poor cellular reception. When working out in the field, it can become almost impossible to send texts or images. If a message fails to send, there also seems to be a bug where the app continuously shows the message trying to send indefinitely, especially with photos attached.
We’ve also run into frustrations with character limits causing longer client messages to split into multiple texts, which wasn’t an issue when using standard iPhone messaging. Phone calls through the app can also be difficult depending on jobsite location and service quality.
There are additional features we wish Podium offered for contractors and field service businesses, especially considering how expensive the platform is. Overall, it has benefits, but there is definitely room for improvement, particularly for companies that work in the field all day rather than behind a desk.
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Review ability issues
App works intermittently, not reliable for clients to give reviews 100% of time
Signs me out constantly
Great product, easy to use but unfortunately signs me out everyday to every hour it seems. Would give it 5 stars if it weren’t for that inconvenience.
Sales Rep
Very Helpful!
