DO NOT USE if using for your clinic
I have used many EMR platforms and I can say without a doubt this is the worst system I have ever used. Maybe in other industries the podium app works well, but for medical EMR app functionality I am baffled and how poorly this works. If you are looking to use this for your medical practice RUN!! Sales team made it look incredible and now I’m locked in to a year contract.
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Very Frustrating
We have been with Podium for 15 months now. Some things are great, and come as advertised. Reviews, follow-ups, and bulk messaging, and credit card processing have all been great benefits to add. However, the AI portion of this company is far from what we were promised. For over a year, we have asked the 7 different customer service managers that we have been assigned to resolve these issues. The AI will change its name, change the script, tell customers we offer things that we don’t, turn away customers for services we do offer, change the name of our company, etc etc. The list goes on and on. And no matter how many times we have complained and been promised that this would be resolved, the issues just continue to get worse. We are very disappointed in this, and are actively seeking to get away from the AI and back to an answering service. We are very tired and disappointed in the service and the support we have received on this aspect. We placed a lot of our eggs in this basket, and it is going to be a long, disappointing process to re-implement the old procedures to make up for what we were promised with Podium. I encourage anyone looking into an AI CSM to seek something else.
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Issue-ridden
Constant outages, never getting notified of when a text is actually coming in, and a whole bunch of other issues. Only reason I continue to use Podium important.
Wtf is this!?
I can’t even sign in, can’t create an account, wtf???
SELECT ALL PICS OPTION
PLEASE FOR THE LOVE OF GOD GIVE US AN OPTION TO SELECT MULTIPLE PHOTOS TO UPLOAD AT ONCE INSTEAD OF ONE AT A TIME THEN THE APP WILL BE PERFECT PLEASE
Very poor service
Asked for help to upload documents for a dispute on the podium platform was give a run around and that have to only uploaded on the portal and the support staff could not help. Making the customer work for everything
Notification
Notification is not very noticeable, doesn’t make a sound and can’t change notifications sounds.
I have been paying for podium phone for more then a year and it’s not setup at all.
I have been paying for podium phone for more then a year and it’s not setup at all.
Has its ups and downs - Small blue collar businesses read
Podium has definitely had its ups and downs for our small landscaping business. There are positives to the platform, and it has helped organize communication and reviews better than normal texting in some ways, but we’ve also noticed several areas where it significantly lacks.
One of the biggest issues is reliability in areas with poor cellular reception. When working out in the field, it can become almost impossible to send texts or images. If a message fails to send, there also seems to be a bug where the app continuously shows the message trying to send indefinitely, especially with photos attached.
We’ve also run into frustrations with character limits causing longer client messages to split into multiple texts, which wasn’t an issue when using standard iPhone messaging. Phone calls through the app can also be difficult depending on jobsite location and service quality.
There are additional features we wish Podium offered for contractors and field service businesses, especially considering how expensive the platform is. Overall, it has benefits, but there is definitely room for improvement, particularly for companies that work in the field all day rather than behind a desk.
One of the biggest issues is reliability in areas with poor cellular reception. When working out in the field, it can become almost impossible to send texts or images. If a message fails to send, there also seems to be a bug where the app continuously shows the message trying to send indefinitely, especially with photos attached.
We’ve also run into frustrations with character limits causing longer client messages to split into multiple texts, which wasn’t an issue when using standard iPhone messaging. Phone calls through the app can also be difficult depending on jobsite location and service quality.
There are additional features we wish Podium offered for contractors and field service businesses, especially considering how expensive the platform is. Overall, it has benefits, but there is definitely room for improvement, particularly for companies that work in the field all day rather than behind a desk.
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Review ability issues
App works intermittently, not reliable for clients to give reviews 100% of time
Signs me out constantly
Great product, easy to use but unfortunately signs me out everyday to every hour it seems. Would give it 5 stars if it weren’t for that inconvenience.
Sales Rep
Very Helpful!
Won't fixe problem
I'm cancelling my subscription with them, over priced for the service that I use. Instead of fixing problem, they always tell me to go a different way. Why go from A to B, when support propose a workaround that goes from A to Z, back to M then B!!
Mobile version, I was on their TestFlight, send multiple screen shot and reports of problems, years later, nothing gets fixed... they don't care about you, they look like they do, but as long as you pay, they will push back the problems.
Mobile version, I was on their TestFlight, send multiple screen shot and reports of problems, years later, nothing gets fixed... they don't care about you, they look like they do, but as long as you pay, they will push back the problems.
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Avoid podium like the plague
Been using the platform for a few years. The ai is trash. Their only suggestion is purchase their own crm. So they want me to pay more to maybe let the ai work? The company is only focused on going public they don’t care at all about their customers or employees for that matter. Highly suggest going elsewhere for any business. Just waiting for my contract to end to leave.
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Deceptive business practices
This company has been sending repeated threats and collection notices to our business that are for a completely unrelated business. I've explained to them on countless occasions that we are not affiliated, other than sharing a similar name, and that the company they are going after is out of business. My company has never used their software or signed any agreements with Podium. In fact, all of their invoices show another company's name and another company's address. Despite that, they continue to harass and threaten the reputation of our business. I recommend others be cautious and these are shady and deceptive business practices. This is a business that is willing to proceed with a false representation of debt under the FDCPA, and blatantly and knowingly violate the law to try and collect money from unrelated parties. Imagine what it will look like if you actually signed up for their services and tried to cancel in the future.
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READ YOUR CONTRACT CAREFULLY!The Podium contract
The Podium contract has a “Gotcha clause,” you cannot cancel unless you do so at least 30 days before but not more than 90 days before your contract renewal. I’ve paid Podium for 5 years and tried to cancel. I missed the window and now have to pay $480 a month for ten more months.
The way the contract is written I thought it was just the first year.
The way the contract is written I thought it was just the first year.
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Warning
Not made for legal firms
Owner
We have been very pleased with Podium gives us ability to respond efficiently with our clients, but it also gives them a way to efficiently communicate with us. Every interaction doesn’t require a phone call.
Doing an ok job
Doing an ok job
Glitches and slow connection
Since porting number over the system has many glitches and is slow due to it running off wifi
Vp
Easy to function helps businesses a lot
