Wishlist
Please add the wishlist feature back to the app. I just saw that it’s now back online but i can’t access it on the app which is where i store my purchase info etc. it’s dumb to have to search for the same
Product each time over and over again when you can just give us our favorites back. Easy shopping equals easier sales for the brand. Isn’t that what you want?
Product each time over and over again when you can just give us our favorites back. Easy shopping equals easier sales for the brand. Isn’t that what you want?
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Terrible app experience
The first and last time I ever use this app. My order got split into 2 shipments, which was done automatically by the system. This would have been fine, however, the second part of my order got shipped to a different address. I called customer service and they said that they have no control over what happens in the app. The can only send FedEx to pick up the package at the wrong location, but this is not guaranteed. Have you ever heard of anything more ridiculous - that they can’t resolve their own issue?!? Never buying from this low tech company ever again…
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Terrible
Not ipad enable, really? Not integrated with website, terrible experience. No thanks.
Libertine Jacket
I purchased a Libertine jacket on line along with expedited shipping costing $25 extra. The jacket was to arrive on Tuesday 9/9. I was not notified that I would need to sign for it.
FedEx was to deliver the package, but didn’t because I was not home to sign.
I called FedEx and Bergdorf multiple times and spent multiple hours on the phone. There was no one to help!!!
I reached representatives in the Philippines at FedEx who didn’t know what they were talking about and I was disconnected several times after holding on for 40 to 45 minutes.
The representative that called me back from Bergdorf was rude, unprofessional, evasive and not helpful, even though she kept saying “I’m trying my best to help you get your package” and the she informed me that she had to go to a meeting and she would call me if she solved something to help me acquire my package. When I tried to call her back, I found out that her voicemail had not been set up, and there was no way to leave a message. Her name was Amanda.
Finally, I went to the FedEx office in Danbury where my package was supposedly and picked up my package which Bergdorf had said could not be picked up.
One representative in the main customer service office named Phillip was extraordinarily helpful and patient and he had tried to help me.
My experiences with Bergdorf and FedEx was horrible. I’m not sure that I will continue shopping at Bergdorf Goodman because they’re uncooperative and unprofessional. I am very disappointed and puzzled by the poor way this event was handled.
FedEx was to deliver the package, but didn’t because I was not home to sign.
I called FedEx and Bergdorf multiple times and spent multiple hours on the phone. There was no one to help!!!
I reached representatives in the Philippines at FedEx who didn’t know what they were talking about and I was disconnected several times after holding on for 40 to 45 minutes.
The representative that called me back from Bergdorf was rude, unprofessional, evasive and not helpful, even though she kept saying “I’m trying my best to help you get your package” and the she informed me that she had to go to a meeting and she would call me if she solved something to help me acquire my package. When I tried to call her back, I found out that her voicemail had not been set up, and there was no way to leave a message. Her name was Amanda.
Finally, I went to the FedEx office in Danbury where my package was supposedly and picked up my package which Bergdorf had said could not be picked up.
One representative in the main customer service office named Phillip was extraordinarily helpful and patient and he had tried to help me.
My experiences with Bergdorf and FedEx was horrible. I’m not sure that I will continue shopping at Bergdorf Goodman because they’re uncooperative and unprofessional. I am very disappointed and puzzled by the poor way this event was handled.
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What Happened?
This was never a great APP but since Saks bought BG/NM out it is even worse. I just deleted and reinstalled this app to see if it would help. There’s no wishlist on my new installation plus I can’t add my Bergdorf’s credit card! I haven’t investigated everything yet but already I am frustrated. I hope shopping will be easier. On the old app I would see the same merchandise over and over!! Very messed up.
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