Best Friends Pet Hotel

Best Friends Pet Hotel

by BEST FRIENDS PET CARE, INC.

49 ratings
40 reviews
Free

Details

  • Released
  • Updated
  • August 6, 2018
  • November 12, 2023

Features

Best Friends Pet Hotel screenshot #1 for iPhone
Best Friends Pet Hotel screenshot #2 for iPhone
Best Friends Pet Hotel screenshot #3 for iPhone
Best Friends Pet Hotel screenshot #4 for iPhone
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About

Manage your pet's care and book services at a nearby facility. Update pet profiles, schedule boarding, and request grooming appointments conveniently from your phone. Offers a safe, clean, and fun environment with expert care.

Locate nearest centers
Manage pet profiles
Book boarding services
Request grooming services
24/7 monitored facilities
Veterinarian-created safety protocols
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What's New in Best Friends Pet Hotel

1.3

November 12, 2023

- Ability to see day camp monthly membership days & how many are left - Ease of purchasing daycamp packages and booking daycamp days - Access to pet cams so you can watch your pup play in our safe, supervised facilities - Pre-check your pet, 7 days prior to their boarding stay, and communicate special requests like dietary or grooming requests - View photo library of pets boarding with us during your pet’s stay - Receive reminders about upcoming appointments via the mobile app

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User reviews

Scheduling never works

I can’t actually schedule anything through the app. It doesn’t allow you to select dates.

Doesn’t work to book appointments

This app is pretty much nonfunctional. It doesn’t allow you to book appointments, day care or boarding and won’t show prices for any services. This bug has been there for at least the 6 months I’ve had the app.

Can’t submit requests

Boarding for multiple days is easy to request reservations for. If you want just a one day of doggy day camp, the app won’t let you book it.

Easier to use than the website

The app is much friendlier to use to update profiles and vaccination records compared to the website. I also appreciate the easy-access links to the webcams. It was always a hunt to find the cameras on the website. However, I’ve tried to check in on my boy numerous times via these webcams and they haven’t worked for me. I was told they were working getting them up and running again, but it was frustrating knowing the links were *right there* at my fingertips yet they didn’t work. Being able to see all previous reservations and future reservations is easy. Overall, the app appears and for the most part is, easier to use than the website. Please get your cameras/webcams working!
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East to use

The app is easy to use. I like the simplicity of the app, it doesn’t get bogged down with clutter as so many apps do

FAQ

What can I do with the Best Friends Pet Hotel app?

The app allows you to find your closest Best Friends center, manage your pet's profiles, and book boarding and grooming services directly from your mobile device. It provides a convenient way to ensure your pet receives the best care.

What kind of facilities does Best Friends Pet Hotel offer?

Best Friends Pet Hotel operates 35 climate-controlled and 24/7 monitored centers across the United States. These state-of-the-art facilities are designed to provide a safe, clean, and fun environment for pets, with safety protocols developed by veterinarians.

Is there a cost to use the Best Friends Pet Hotel app?

Based on the provided information, the app itself is free to download and use. The costs would be associated with the booking of boarding and grooming services for your pet.

What makes Best Friends Pet Hotel different from other pet care services?

With over 20 years of experience, Best Friends Pet Hotel treats pets like family and has veterinarian-created safety protocols. They offer flexible options like doggy day camp or individualized play, along with fun add-ons to enhance the pet's stay.