App No Longer Working
Won’t connect anymore since the latest iOS update
No longer works
Worked well; then after the update all communication ended. App says not connected to router but router shows it. Please fix the bugs ASAP!
iOS 27 update
Worked great until update, cannot connect anymore and lost control of schedules and have to set it manually heat from pump.
Doesn’t work
Since the latest update my spa won’t work w app anymore. At first it was just the timer didn’t work but now it won’t connect at all.
One request
Seems to work fine, just have one thing that would be helpful. I would love to be notified if the power goes off on my hot tub so that I can be sure and turn it back on quickly if possible. Thank you.
What happened?
Well, it was good. It was working fine for a couple of weeks and then suddenly over the last four or five days my tub has disappeared from the devices in my app. I have to re-add the hot tub and then re-add the four timers that take me forever to set up. Very frustrating.
Saluspa Bali
Great product
Since new update hot tub randomly switches to standby mode
Since using the new version of the app with my new SaluSpa Rome, I have repeatedly found my spa in standby with the POWER toggle in the app switched OFF, even though I never turned it off.
This is not an electrical power outage. The pump remains powered, connected to Wi-Fi, and accessible through the app. I can open the app, toggle POWER back ON, and the heater and filtration immediately resume normally. There are also no timers configured.
The problem is serious because when this happens the heater and filtration stop and the water temperature drops significantly. I’ve found a spa set to 102°F down around 80°F because it apparently entered standby on its own.
I previously owned another Wi-Fi Bestway SaluSpa and never experienced this behavior. I’m not certain whether this is an app/firmware issue or a problem with the new controller, but please investigate. A connected hot tub should never randomly enter standby and stop heating without being commanded to do so.
It would also be extremely helpful if the app provided push notifications whenever the spa enters standby, loses power, encounters an error, or falls significantly below its set temperature.
This is not an electrical power outage. The pump remains powered, connected to Wi-Fi, and accessible through the app. I can open the app, toggle POWER back ON, and the heater and filtration immediately resume normally. There are also no timers configured.
The problem is serious because when this happens the heater and filtration stop and the water temperature drops significantly. I’ve found a spa set to 102°F down around 80°F because it apparently entered standby on its own.
I previously owned another Wi-Fi Bestway SaluSpa and never experienced this behavior. I’m not certain whether this is an app/firmware issue or a problem with the new controller, but please investigate. A connected hot tub should never randomly enter standby and stop heating without being commanded to do so.
It would also be extremely helpful if the app provided push notifications whenever the spa enters standby, loses power, encounters an error, or falls significantly below its set temperature.
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Language issue
The app sends notifications in Chinese even when all settings and time zones are set to English and the United States. App support is zero help.
Spa and Spa App
After a couple of attempts purchasing the Bestway Spa, and failing due to faulty pumps, finally I have one that has been working for two years.
Worked properly
It’s never giving me any problem works great
Partage du spa
L’appli est très bien à utiliser, par contre pour le partage le QRcode a une validité trop courte, date et heure de la création. On ne peut donc par partager. Simple bug à corriger
Location permission, really?
Requires odd permissions. Why does it need my location?
Hot tub is great app stinks
The hot tub works great! Ever since they updated the app it constantly tells me the unit is not turned on. When we go outside to check it’s running as it should. What’s the point of the app if it doesn’t work!
Randomly deleted my account
This app randomly deleted my account when I was out of town. I was hoping on my way back home that I be able to remotely start my spa. Unfortunately, they required me to go through the entire re-registration and set up process, which meant I couldn’t do that till I got home. Bummer.
Ritzing Beach
App au top
Il manque juste un planning pour gérer les différents produits de traitement type chlore, sel et braume
Biz 😘
Il manque juste un planning pour gérer les différents produits de traitement type chlore, sel et braume
Biz 😘
Response from developer
Merci beaucoup pour votre retour positif et partage d'expérience! Nous sommes ravis que votre Spa réponde à vos attentes! Vos commentaires nous encouragent à continuer l'amélioration de nos services afin d'offrir des moments de détente encore plus agréables.
Upset
The app worked at the beginning but now it says Idont exist. The only way I can connect with my spa is by signing in as a guest I have deleted the app and then reinstalled it but now it’s even worse. can somebody from Bestway please email me?
Top Produkt
Steuerung des Pools klappt einwandfrei. Verbindung ging super einfach und schnell. Weiter so. Sehr zu empfehlen.
Best Spa!
Why did I wait so long? Absolutely love this hot tub jacuzzi!
Depuis mise a jour nul
Pourquoi faire des mises à jour pour ensuite vous voir informer que vous n avez pas de compte avec cette identifiant alors que ça fait 1 an que j avais un compte ????? Vive les ingénieurs….
Response from developer
Nous sommes sincèrement désolés pour ce désagrément. Nous nous efforçons chaque jour d'améliorer l'expérience de nos clients, c'est pourquoi nous aimerions obtenir davantage d'informations afin de déterminer comment nous pouvons vous aider. Veuillez nous contacter à l'adresse support.bestway.eu. L'un de nos conseillers se fera un plaisir de répondre à toutes vos demandes !
