SCAMMERS, Excessive cash out wait time and unnecessary restrictions
I downloaded this casino app because I like others like draft kings and golden nugget. Those apps I’ve never had an issue with cashing out my winnings or receiving and bonuses or rewards. Betina has so many issues that will make a casino player weary. First you have to play through the bonuses and rewards through a ridiculous wagering amount. You can’t play more than one bonus if you’ve won money from the previous bonus and want to activate a new bonus you have to cancel out the winnings from the previous bonus. So if you win $100 from the previous bonus you have to forfeit it and then start the new bonus. Next I cashed out $315 after winning using a bonus and was hit with tons of pop ups of me having to acknowledge responsible game play which I know got a fact I didn’t hit $2,500 wagering by NJ State law to have to watch those, trust me. Next I wake up to a email from an Adam in a suit stating after further review from the team it has been determined I will no longer receive rewards and bonuses due to suspicious activity. What suspicious activity? I haven’t broken and rules, laws or regulations, Now I have to wait 72hrs for my withdrawal whether you use a debit card or checking account it’s 72hrs and their favorite line it’s up to management and site discretions. It’s not worth the time to download. Wagering at 150x is crazy hell even 40x but I’ll be updating if it took the whole 72hrs or cleared today smh
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Worst casino app
They gonna get sued
The guidelines is ridiculous
I started playing with 50 bucks. MY withdrawal was $300. Everything was OK. Second withdrawal was $200. Everything was OK
But the third withdrawal was $2500 and there’s asking for verification send pictures of my ID send pictures of my bank statement. I even sent pictures of the card that I use to and the date of the deposit showing the transaction details they still asking for ridiculous information and I still haven’t got my money
Definitely a 0 star Casino
Trust me, I play slot on my phone on every casino APP in NJ and this is the only one that gave me problem to withdraw my winnings Of 2,500 the way, the customer service is ridiculous asking for information that don’t even exist
The guidelines is ridiculous
I started playing with 50 bucks. MY withdrawal was $300. Everything was OK. Second withdrawal was $200. Everything was OK
But the third withdrawal was $2500 and there’s asking for verification send pictures of my ID send pictures of my bank statement. I even sent pictures of the card that I use to and the date of the deposit showing the transaction details they still asking for ridiculous information and I still haven’t got my money
Definitely a 0 star Casino
Trust me, I play slot on my phone on every casino APP in NJ and this is the only one that gave me problem to withdraw my winnings Of 2,500 the way, the customer service is ridiculous asking for information that don’t even exist
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Response from developer
Dear Customer, We're sorry for the delay in your withdrawal. This is not the experience we want for our users. Please reach out to our support team through live-chat on the website, and we'll do our best to resolve this as soon as possible. Best regards, The Betinia Team
Horrible
Absolutely horrible app so many bs ways to rob you out of money like the promo glitch where they don’t actually give you a promotion then the endless obstacles you have to go through just to withdraw the money and then it’s not even an instant withdrawal currently my account it’s blocked by administration for some strange reason plus they want you to upload your bank statement from the last month
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Response from developer
Dear Customer, We’re sorry to hear that your experience didn’t meet your expectations. Your feedback is valuable, and we’re committed to improving our services. If you have specific concerns, please feel free to contact our support team through live-chat on the website. Best regards, The Betinia Team
Pretty sure a SCAM
I deposited 40 dollars and I did the betting requirements to be able to withdrawal the amount and after countless efforts to reaching out to customer service I seem to get absolutely nowhere. I have 350 ready to be able to withdrawal and for some reason they wont verify any of my documents and they also blocked my ability to even bet I’ll update this if I get my money but at this point I have no hope. NOT HAPPY.
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Response from developer
Dear Customer, We're sorry for the delay in your withdrawal. This is not the experience we want for our users. Please reach out to our support team through live-chat on the website, and we'll do our best to resolve this as soon as possible. Best regards, The Betinia Team
Scam!!!
This casino is going to get sued! They will not pay you anything you win. They ask for a ridiculous amount of documentation then they won’t accept it. Any good reviews on here are reviews from employees pretending to be patrons. Please stay far away!!! You will cause yourself stress and aggravation trying to get a payout that will never come. 100 different people will email you asking for documents, it’s never the same one. When you call they try and assure you everything is good then bam!!! They reject everything again. Scam! Scam! Scam! Reported them and called the local news station. Can’t wait to see them all get canned and don’t reply with contact support blahhh blahhh blahhh we all know you don’t do anything to help.
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Fast & easy
Was able to get money in & out fast. Good selection of games
CHEAT
I had deposited my own money and when I attempted to withdraw my winnings, they zeroed out my account claiming it was because I had bonuses available and still chose to withdraw. After talking to several people through chat an email, they refused to refund my money that I deposited and my winnings. Total scam and cheating of a casino
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Response from developer
Dear Customer, We're sorry for the delay in your withdrawal. This is not the experience we want for our users. Please reach out to our support team through live-chat on the website, and we'll do our best to resolve this as soon as possible. Best regards, The Betinia Team
Horrible App
Horrible and the bonus play thru is ridiculous. You can’t win
STAY FAR AWAY SCAMMERS
I had just recently downloaded and signed up for the 110% deposit match welcome offer. I opted in for the deposit and made my deposit and see no bonus bets. Went to customer service and they said we cannot award them to you… Closed and deleted my account disgusting app if I could 0 stars I would.
Stay away!!!
This app is a scam. You have no problem depositing money but as soon as you try to withdraw you have to submit photo id, your last 30 day bank statements as well as prof of address so you can withdraw your money. Iv submitted these documents multiple times and it says under review followed by submit these documents again without explaining what went wrong. No other app asks for this! It’s a joke. All their promotions have a 30-40x wagering requirement. Idk how this app is still on the App Store. Won’t be surprised if someone files a law suit on them. Save your money and use a different app!
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Response from developer
Dear Customer, We’re sorry to hear about your experience. Please contact our support team through live-chat on the website, so we can assist you further. Best regards, The Betinia Team
HORRIBLE
This has to be the worst casino I’ve ever seen everything that you bet is going against casino bonus you can’t win anything after 100 spins I won $.20. It’s just crazy. I spent $60. I didn’t win anything. Didn’t even didn’t even get like anything in Wayne above two dollars and I just kept losing and I was betting three dollars like get it together. Make your friggin game better or just don’t have one.
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Response from developer
Dear Customer, We appreciate your feedback and understand your frustration. Our team is actively working on improvements, and we’ll take your concerns into account. Please reach out to our support team through live-chat on the website. We’d love to assist you. The Betinia Team
They don’t process withdrawals
Been over a week now, not only have they closed my account but they also made it now so I can no longer access their support. My withdrawal is still not in my account. This company is a scam. STAY AWAY!
Boss
Poor wining
Horrible!!! Stay Away!!!
If I could give a zero I would! Holding my money hostage after I’ve already sent all documents requested. Always something wrong. Don’t waste time or money!!! Play something else. If they can take it out so easy they can put it back. Terrible! Terrible! Terrible!!!!!
Warning do not use they don’t want to pay you
I won on here and had to contact the gaming commission for two separate reasons. Do not play on here it took weeks to get my money off here
Account suspended after three day review - never even received an explanation or played?
I don’t know, but this is really sketchy. They took all my personal information and told me three days later my account was suspended when I never made one single or slot machine, etc. that on the site?
I don’t know if they’re just mining for data or personal information but stay away…
I don’t know if they’re just mining for data or personal information but stay away…
Response from developer
Dear Customer, We're sorry for the trouble you're experiencing. Please reach out to our support team through live-chat on the website so we can assist you in resolving this issue as soon as possible. Best regards, The Betinia Team
0 stars is more appropriate
If you like giving away money but not be able to withdraw money, you’ll love it here!
Scam!
No problems when making deposits but when it’s time for a withdrawal everything that can go wrong just happens to go wrong! Do not download!
Love it
this may be my new favorite casino, love the slots (mostly bc they’re so unique & sooo fun) and I’ve made over $400 on a $50 deposit. rly great & fun and also the daily clawee game is sooo fun.
my only complaint is i did have a bunch of free spin rewards waiting for when i finished my bonus requirements and when i withdrew i got a bunch of pop ups saying “bonus cancelled” and i lost them lol idk if that’s normal or not but eh its ok, rly fun!
my only complaint is i did have a bunch of free spin rewards waiting for when i finished my bonus requirements and when i withdrew i got a bunch of pop ups saying “bonus cancelled” and i lost them lol idk if that’s normal or not but eh its ok, rly fun!
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Response from developer
Thank you for your wonderful review! We're delighted to know you're enjoying it. Your support keeps us going! Happy gaming! The Betinia Team
Beware
Stay away from this scam I tried signing up they made show my id in selfie I’m still telling me they need more be very
careful
careful