Worthless
To be fair, the app offers the bets allowed by MGM. When it comes to mobile, it’s nearly impossible to find the bets you want to place.
You should be able to search for the bets you want, at least filter by team. The biggest issue is you can’t parlay within the same game. You can’t use this outside of Nevada. DraftKings lets you in game parlay BUT you can’t use it within Nevada. What’s the point of coming to Vegas to gamble? I get better odds and betting options without paying for a hotel and flight.
You should be able to search for the bets you want, at least filter by team. The biggest issue is you can’t parlay within the same game. You can’t use this outside of Nevada. DraftKings lets you in game parlay BUT you can’t use it within Nevada. What’s the point of coming to Vegas to gamble? I get better odds and betting options without paying for a hotel and flight.
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Response from developer
Hi, there. We do apologize for any inconvenience or frustration regarding your experience. We would be happy to investigate this further. Please contact our Customer Care team for further assistance. You can contact this team by going to the following link and selecting the 'Contact Us' button: https://bit.ly/3OYgkRt
Worst app in Vegas
I’ve had the Nevada app for the last three years. For the first two years, they really were the King of Sportsbooks! I loved the app. Worked great. But now… good lord they are now the most bottom tier sports betting app on the market. Ever since they took away live betting this app has been the worst sports betting experience I’ve ever had. The least amount of prop bets in all of Las Vegas. They will limit you as soon as you start winning, but will gladly take every dollar away from you when you lose. App is constantly crashing. As if this multibillion dollar company couldn’t afford to pay a little more for a better software engineer to make sure the app actually works correctly. Their new team logos look like something my 14 year old sister could make from Microsoft Office. They spend all their money on marketing just to put out a bottom tier app. I’ve been a loyal customer for 3 years, but now Caesars just absolutely crushes you guys in almost every aspect. Do better.
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Worst app in Vegas
I’ve had the Nevada app for the last three years. For the first two years, they really were the King of Sportsbooks! I loved the app. Worked great. But now… good lord they are now the most bottom tier sports betting app on the market. Ever since they took away live betting this app has been the worst sports betting experience I’ve ever had. The least amount of prop bets in all of Las Vegas. They will limit you as soon as you start winning, but will gladly take every dollar away from you when you lose. App is constantly crashing. As if this multibillion dollar company couldn’t afford to pay a little more for a better software engineer to make sure the app actually works correctly. Their new team logos look like something my 14 year old sister could make from Microsoft Office. They spend all their money on marketing just to put out a bottom tier app. I’ve been a loyal customer for 3 years, but now Caesars just absolutely crushes you guys in almost every aspect. Do better.
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Quality of life changes
Decent app overall, would definitely recommend adding Face ID considering how often you have to sign in. The “my bets” tab doesn’t scroll so as soon as you fill that page with bets you can’t see any of the bets you placed earlier/before those. Should add the option to parlay player props like every other bookie does.
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Terrible User Experience
I can’t believe this app doesn’t support Face ID. It wouldn’t be so bad but it logs off after just a couple of minutes. So pretty much every time you open the app, you have to put in your password. For those of us with strong passwords, it’s super annoying. Almost unusable.
Also, there are plenty of random crashes. And ironically, it sometimes asks you rate the app, but then shows you a blank screen. Not only can’t you rate the app, you can’t even close the rate pop up!
Also, there are plenty of random crashes. And ironically, it sometimes asks you rate the app, but then shows you a blank screen. Not only can’t you rate the app, you can’t even close the rate pop up!
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Bad end user experience
Had a Devil of a time uploading funds to my account. I imagine it’s worse trying to get your money back. The app often crashes and forces many log outs seemingly at random. And no FaceID for easy login like many other apps have so it’s VERY CUMBERSOME going back and forth between a password app and the MGM app to re-login literally dozens of times per day with any sort of strong password. I will use it through 2023 NCAA since I’ve got an account established but then will switch to Wynn (or anything else actually).
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Scam
This app requires you to give them money to put on your account. You can only cash it back out with one of the tellers at the Sportsbook. I waited until the last game ended & then tried to cash out. The teller said they were closed. She said come back at 8am. I told her my flight was before then. She said you’ll have to wait until you come back to Vegas. This way they can keep your money that you can’t use anymore in their account.
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Withdrawal
For some reason I’m not able to withdraw money from the app into my bank. I contacted the support email several times and they couldn’t give me a good explanation why I can’t input my bank account info to the app for withdrawal. Service over the phone was mediocre as well. Nobody has the time or the knowledge of how to solve my issue. I’ll find some other way to place my bets and so you should too if you are reading this.
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Annoying freezing
It would be a much better app if it didn’t freeze up after every wager telling you to rate the app.
Do not use this app
I honestly don’t know how MGM puts their name on something this bad, with how much money they make off you they can afford to hire a decent software developer to make a useable app. Almost impossible to use with live betting and constantly glitches and logs you out, the app interface looks like it was made by a high schooler for a school project. Honestly MGM do better.
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Inconsistent
Glitchy app. Force signs you out. Re log in several times. Hard to put in more than a 4 leg parlay as the app won’t even let you scroll down to place a bet if it’s larger than that. Trying to view current bets and won’t even scroll past the first one. The app doesn’t work completely. Deposits are delayed sometimes 5 minutes up to 8 hours. ABSOLUTELY NO LIVE SUPPORT. If you have issues with this app or bets, you have to go to the physical mgm casino for help. Otherwise you won’t get any.
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app works fine but the interface isn’t great
(1) why can’t you use FaceID to log in and instead requires me to reenter my pw every time alternatively won’t just let me stay logged in.
(2) NFL is the most popular sport now why they stick that at the end of the scroll bar and I need to scroll past arm wrestling and curling to get to the NFL.
I prefer to bet with MGM but competing apps are easier and I find myself using them more often.
(2) NFL is the most popular sport now why they stick that at the end of the scroll bar and I need to scroll past arm wrestling and curling to get to the NFL.
I prefer to bet with MGM but competing apps are easier and I find myself using them more often.
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App rarely works
I’ve tried everything to get this horrible app to work! I’ve met with MGM reps at sport desk and even they can’t solve it Hard to get the app to work while standing in the freaking casino! Wi-Fi on or off it is incapable of locating you! Used to work but I will close my account and remove my funds Will switch to Caesar’s app because it actually works
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Glitches
App has many glitches, requiring you to close the app multiple times to load a page. It will take several tries to place a bet, especially during a live match as the line will move in the 10 seconds it takes to place the bet.
Worst Sports Betting App in America
Do yourself a favor and place your bets at a kiosk or in-person, if you need to download an app for betting this app is not the one. Multiple location tracking issues but whenever you try to deposit, they happily take your money. Betting apps in AZ won’t take your money unless they can track you, surely not the case with MGM.
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Pretty terrible
I’ve been a loyal MGM customer for years now. I’ve enjoyed my experience with their other mobile app for guest check in/room key. This application is awful. So bad, I plan to take my business to another app and casino group. The people in the sports books are happy to help you set it up.
If you want to use a kiosk, you should use a shorter than usual (less secure) password
The login on the application has no FaceID, so hopefully you use that short password.
The location services literally never work. -on WiFi, WiFi on but not connected, WiFi radial disabled, Full cellular bars on LTE or 5G. Precise location sharing on or off. Location while using or ask next time.
If you want to use a kiosk, you should use a shorter than usual (less secure) password
The login on the application has no FaceID, so hopefully you use that short password.
The location services literally never work. -on WiFi, WiFi on but not connected, WiFi radial disabled, Full cellular bars on LTE or 5G. Precise location sharing on or off. Location while using or ask next time.
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Location Services Doesn’t Work
Unless I’m onsite at an MGM property AND connected to the wifi, the app can’t acquire my location when placing bets.
Doesn’t matter if I have full bars of 5G UC(T-Mobile) or not, the app fails to acquire signal. If I happen to be staying at non-MGM property(Caesar’s), I get an “invalid connection, please connect to onsite wifi” message in the app.
Otherwise the app is fantastic and offers more options than Caesar’s. Just needs to be more user-friendly, like Caesar’s.
Doesn’t matter if I have full bars of 5G UC(T-Mobile) or not, the app fails to acquire signal. If I happen to be staying at non-MGM property(Caesar’s), I get an “invalid connection, please connect to onsite wifi” message in the app.
Otherwise the app is fantastic and offers more options than Caesar’s. Just needs to be more user-friendly, like Caesar’s.
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Crashes and times out
I had a rep approach me in the sports book while I was placing my bets on the kiosk. I obliged the set up and it’s been a headache ever since. I’m unable to place bets due to it either crashing or timing out and then refuses to process the bet. And it also won’t show all of the board so I have to bet on a kiosk. This app has been worthless, as I’ve just been forced to use the kiosk or the cashier. MGM is far behind on their innovation with this app.
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Constant issues
First off I struggled for 2 days to place a bet. Fighting with that app as it argued that my location services wouldn’t work. While I was in my room at New York New York. I tried just cell service, Wi-Fi only, Wi-Fi Bluetooth. Everything I could think of to trouble shoot and nothing solved it. Just ended up making the bet in the physical Sportsbook.
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Terrible terrible
If you bet on tennis stay away from this app. Unlike William Hill that would give you a refund if your player gets injured mgm will simply mark it as a lost, now the app itself is glitchy all the time it kicks you out of the app for no reason at all, today I haven’t been able to open it, I deleted the app, reinstalled, restarted my device and I’m still not able to log in. For how much money this company makes you’ll think they’ll offer better quality service but that’s not the case here.
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