Very very good
Cashout instant and games have latest to latest
Bad customer service,don’t waste your time and money
My ID verification has been pending for six days and I still have not received any result or meaningful update. After I sent an email asking for an update on my verification status, they immediately closed my account without providing any explanation or reason. When I contacted their customer service to ask why my account was closed, this was the response I received from them:
We have made a business decision to close your account with us. While it’s rare that we do this, we think it’s in the best interest of you and us to do so. It feels as if our service is unable to meet your expectations so rather than continuing to frustrate you, we feel this is the better approach. Section 5.6 of our Terms of Service gives us the right to close your account without explanation, but we wanted to at least let you understand the reason above.
We have made a business decision to close your account with us. While it’s rare that we do this, we think it’s in the best interest of you and us to do so. It feels as if our service is unable to meet your expectations so rather than continuing to frustrate you, we feel this is the better approach. Section 5.6 of our Terms of Service gives us the right to close your account without explanation, but we wanted to at least let you understand the reason above.
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Don’t waste your time on this casino app
My experience with this casino has been extremely disappointing.
There was absolutely no issue when I deposited money into my account. However, the moment I tried to withdraw my winnings, I was suddenly asked to complete identity verification.
I submitted everything they requested, including my driver’s license and a selfie, and then waited an entire week for a response. After making me wait that long, they simply sent me an email saying that my account had been closed.
The most frustrating part is that they never explained why my account was closed. No reason, no evidence, no clear explanation—just an email telling me my account was gone.
If there was a genuine issue, they should at least tell customers what it is. Closing an account without providing any explanation after keeping someone waiting for a week is completely unacceptable and shows a lack of transparency and respect for customers.
Based on my experience, I cannot recommend this platform to anyone. Be aware that depositing money may be easy, but if you need to verify your identity or withdraw your funds, you could end up waiting for days only to have your account closed without any explanation.
There was absolutely no issue when I deposited money into my account. However, the moment I tried to withdraw my winnings, I was suddenly asked to complete identity verification.
I submitted everything they requested, including my driver’s license and a selfie, and then waited an entire week for a response. After making me wait that long, they simply sent me an email saying that my account had been closed.
The most frustrating part is that they never explained why my account was closed. No reason, no evidence, no clear explanation—just an email telling me my account was gone.
If there was a genuine issue, they should at least tell customers what it is. Closing an account without providing any explanation after keeping someone waiting for a week is completely unacceptable and shows a lack of transparency and respect for customers.
Based on my experience, I cannot recommend this platform to anyone. Be aware that depositing money may be easy, but if you need to verify your identity or withdraw your funds, you could end up waiting for days only to have your account closed without any explanation.
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Long Withdrawal times bad customer service
The site functions well overall, but the withdrawal process is far too slow. It's been over 48 hours since I requested my withdrawal, and it's still showing as "In Review" with the option to cancel it still.
When I contact customer support, all they tell me is that it's under review and they understand my frustration, but they don't provide any meaningful updates or a timeline.
It's never a good look when a company can accept deposits instantly but takes days to process withdrawals. Faster and more transparent payouts would make for a much better experience in my opinions.
When I contact customer support, all they tell me is that it's under review and they understand my frustration, but they don't provide any meaningful updates or a timeline.
It's never a good look when a company can accept deposits instantly but takes days to process withdrawals. Faster and more transparent payouts would make for a much better experience in my opinions.
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Worst customer service
Takes 10 min to respond to simple message. If you play on Stake it’s instant responses and the bonuses are better
