Unable to leave a 0 star review
This app is awful.
It never connect, even with all settings turned on, reset etc, doesn’t record the journey or it does for a week then stops again.
I have had 4 wingman’s now and they all stop connecting after a while. They have an “online bot” who “answers” all your questions but doesn’t resolve anything.
It never connect, even with all settings turned on, reset etc, doesn’t record the journey or it does for a week then stops again.
I have had 4 wingman’s now and they all stop connecting after a while. They have an “online bot” who “answers” all your questions but doesn’t resolve anything.
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Does not work
This app is ridiculously bad! I have been with carrot insurance for almost a year and it has stopped working 3 times. It randomly stops recording journeys despite never changing the required settings on your phone and a Bluetooth connection. Every time I try fix it and contact customer service it takes several attempts for them to actually solve the issue just for it to stop working 3 weeks later! The scoring for when it actually does record journeys is also strange, it rates smoothness, usage and speed but if you go over one speed bump at 15mph in a 20 zone you can bet you’ll be getting a score of 2/10… can’t think of a worse app!
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Never write reviews so
The app and company started off great however after a few months the app stopped working had to contact them numerous times and it still wouldn’t work. Now after another year with them trying to cancel my insurance has just been a disaster cannot get through to speak to anyone at all!
Not too bad
Bad very little problems with this app and when I did it was easily resolved. I’m receive weekly treats which is a great bonus
Just a shame my insurance increased from last year.
But I know now insurance doesn’t appreciate loyal customers
Just a shame my insurance increased from last year.
But I know now insurance doesn’t appreciate loyal customers
Amazing!
The customer service with this insurance is amazing! I am constantly on the live chat asking questions and they always help so quickly!
The actually app itself is really good and I love the idea of getting rewards for driving well! I’ve had no problems since being insured with this company!
The actually app itself is really good and I love the idea of getting rewards for driving well! I’ve had no problems since being insured with this company!
Awful!
App never records correctly, always reckons I’m speeding. Most the time doesn’t even start my journeys. Customer service are crap and just say I need to look at my own driving.
Might be better if could start and end own journeys as half the time it records me walking around doing my shopping.
Worst mistake I’ve made was taking out this policy, avoid at all costs!!!
Might be better if could start and end own journeys as half the time it records me walking around doing my shopping.
Worst mistake I’ve made was taking out this policy, avoid at all costs!!!
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Wouldn’t go with them again.
I got quoted 1069 but ended up eventually paying out 1500 when they failed to inform me of many different issues. It cost me around 200 to take a named driver off the insurance as the app wasn’t compatible with their phone. The app didn’t work 90% of the time but had done the past month before my insurance ending (hmm work that one out ££) There isn’t any sort of way of getting in touch with someone face to face or via a phone call only through the awful app
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What you can add
The best thing you could add to your app and overall is:
More info on what you’re driving score means, where you went wrong and where you can improve.
Be able to start and end journeys as the journey doesn’t always start straight away.
Take regular readings of the miles on the dashboard so that if journeys aren’t recorded correctly then the company can at least be updated on the miles that have not been calculated by the app.
Let you know what the weekly treat is in advance as an encouragement to drive better.
Have a better idea of the roads around the uk. I get low scores for my smoothness but I live in an area with lots of country roads and pot holes.
If these changes could happen this would be the best insurance I’ve used in the few years of driving. If not I don’t think I’ll return next year.
More info on what you’re driving score means, where you went wrong and where you can improve.
Be able to start and end journeys as the journey doesn’t always start straight away.
Take regular readings of the miles on the dashboard so that if journeys aren’t recorded correctly then the company can at least be updated on the miles that have not been calculated by the app.
Let you know what the weekly treat is in advance as an encouragement to drive better.
Have a better idea of the roads around the uk. I get low scores for my smoothness but I live in an area with lots of country roads and pot holes.
If these changes could happen this would be the best insurance I’ve used in the few years of driving. If not I don’t think I’ll return next year.
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It started off well.
When I first bought the insurance and used the app I had no issues it had recorded all my journeys correctly and started and finished when when I’d turned my car on and off. Unfortunately things have not been going to plan as of late. The app will send me the notification saying I have started my journey when I’m in fact already half way. It will say it’s recorded my journey a good few hours after I’ve got to where I needed to go. Before each journey I make sure that all the things it needs to record my journeys are green which they always are however the lateness of the notifications still occur. I do get paranoid that it is not recording properly and that my insurance will be cancelled if it is not receiving the data properly.
To end on a positive, whenever I have needed to contact the company via phone, I have always been left happy by the quality of their customer service.
To end on a positive, whenever I have needed to contact the company via phone, I have always been left happy by the quality of their customer service.
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Doesn’t work
I complained shortly after I bought my insurance as the app recorded all my journeys as straight lines and often wouldn’t end the recording for hours after I had left the car. I specifically asked that I wouldn’t be affected in terms of insurance if a journey wasn’t recorded due to a fault in their app and they assured me I wouldn’t. Now they have update the app and it doesn’t record any of my journeys at all! I have deleted and re-downloaded the app and it still doesn’t work. Waiting for a proper fix.
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This app is awful
My Bluetooth is always on but this app still never manages to connect to my car.
I can be 15 minutes into a journey and it will finally start recording my journey, but then a few minutes later say “your journey had been recorded”
Whoever came up with the idea of this app really needs to rethink a lot of things as it is a terrible app.
I can be 15 minutes into a journey and it will finally start recording my journey, but then a few minutes later say “your journey had been recorded”
Whoever came up with the idea of this app really needs to rethink a lot of things as it is a terrible app.
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Crap
Never again. Hasn’t worked from the day we got it. Have tried to rectify with little or no help from company. Can’t actually talk to anyone and live chat seem very helpful but nothing changes. Have had no contact for months and as far as I know app still isn’t working. What am I supposed to do.
Please please don’t even think about going with them.
Please please don’t even think about going with them.
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If your reading this its too late.
The apps unusable, doesnt track journeys, says change settings but after update there isnt even a settings tab. Would be surprised if you crashed youd be insured. Cannot even call carrot insurance to sorr issue, only chat available, this in next to useless tbh. 0/10 insurance company, cut your losses cancel and pay the extra for a non telematics company.
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bang on insurance
Yeah yeah carrot insurance is a bad boy app don’t know what all these comments are about hahahah it’s actually good and it’s my first year and it’s banging you can’t beat it it’s cheap and it’s sickkk you can speed etc just gives you a bad score but goes up if u drive about so it’s all good must try forget everyone’s negative comments it’s a good insurance trust
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Terrible technology and service
•The app randomly cuts out during journeys
•I have received passive aggressive messages where I am told I will owe £3,500 to the company if I don’t ensure my journeys are recorded.
• you must always have your phone and Bluetooth on
• customer services leave you waiting on the phone for over an hour
• customer services deal with things but threat (for instance when I was told I would have my policy voided if I didn’t provide proof of 1 year NCB, later they admitted this was an accident)
• the app will record journeys even when I am in other family and friends cars
Terrible, I only joined them for a second year due to the cheaper insurance (roughly £200 cheaper) but now I don’t think £200 is worth the cost of any of this
•I have received passive aggressive messages where I am told I will owe £3,500 to the company if I don’t ensure my journeys are recorded.
• you must always have your phone and Bluetooth on
• customer services leave you waiting on the phone for over an hour
• customer services deal with things but threat (for instance when I was told I would have my policy voided if I didn’t provide proof of 1 year NCB, later they admitted this was an accident)
• the app will record journeys even when I am in other family and friends cars
Terrible, I only joined them for a second year due to the cheaper insurance (roughly £200 cheaper) but now I don’t think £200 is worth the cost of any of this
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Awful!
Stay away from Carrot insurance if you can! The app is just awful but it’s always your fault and they are constantly threatening to cancel my insurance because my documents are not going through or my journeys are not being recorded but this is because the better driver app is poor. Customer service is useless and will do nothing to resolve the faults on the app. Not even worth one star.
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Update
Was working fine and getting rewarded while driving. Since the update it will not connect to my car through Bluetooth and keeps giving me amber weeks when it is not my fault!!
Awful
Just don’t see the point in the app whatsoever. It worked for the first few months but now doesn't record journeys so can’t tell you how you’re doing. Plus they have a rewards system so if your driving score is good, you get vouchers....but the app doesn’t record your driving so never get a score 🤦🏻♀️🤦🏻♀️🤦🏻♀️
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Poor update.
Since the update it has not recorded any of my journeys even though I have used the same Bluetooth in my car as I did previously. I expected something to happen as this can’t go on but no update has been provided. It worked fine before the update but doesn’t record anything now.
DO NOT TAKE THIS INSURANCE
This app has given me problems since I got it. The most recent one is giving me bad usage scores for driving 0.1 miles for 19hours.. then marking my journeys in grey saying that my app has been suspended during my journey??
Giving me amber scores for every single week with a score of 0 and not even recording my journeys too?
I would 11/10 NOT RECOMMEND!
Giving me amber scores for every single week with a score of 0 and not even recording my journeys too?
I would 11/10 NOT RECOMMEND!
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