Yet to be able to download an issue
In March I paid for a 13 issue subscription through Magshop but have yet to be able to download an issue due to what I have been advised is a technical issue, which is also being experienced by others. Although this is extremely annoying and until it is resolved a waste of money, at least, at my request, Magshop have cancelled any on going auto renewal and have also given me theoretical access to an extra issue at the end of my current subscription. Not great compensation if the current situation cannot be resolved. A full refund of the current subscription would have been more satisfactory.
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When it works
When it works on the iPad, it is a great app but been unable to view app on my iPad for some months now. Not acceptable will not resubscribe next year.
App won’t open.
Just like all recent reviews, since the recent update the app won’t open & keeps glitching back to my home screen. I had multiple BH&G editions saved. Now, I can’t even open the app, let alone read any! Please fix!
Subscription lost
The app would not open for the last couple of months at least. I deleted it then re-installed and now it opens, but my iPad didn’t save my password so I can’t log in to access my subscription. There is no option to reset the password. I would not subscribe again.
Bad update
I can’t even open the app since the update on the 22nd August, all my magazines sitting there and no access. Please fix ASAP.
App issue
Not able to open app even though subscription is current
worst app/worst service
Like everyone else here, ALL bought magazines have disappeared and NO ONE responds to repeated requests for help. doesn’t even rate a one star review
Can’t download
Cannot register my magshop subscription ie do not get the three bars etc that give that capacity
Also having huge problem finding a nickname not already taken which is extremely annoying
Also having huge problem finding a nickname not already taken which is extremely annoying
Same problems as years ago
Why does this app still have the same download issue? Continuously logging users out who then can not log in. Ridiculous.
Not happy
Guess I’m not alone in this problem of not being able to access my subscription. It’s recently been renewed and I am not able to view anything but a black screen. I’ve never had any issues with this before and now after being a subscriber for many years I can’t see anything. I hope someone out there can resolve this issue for everyone.
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Not user friendly
App is no longer supported on iPad due to having an old one and no longer supporting the newer version. Due to this can only view on iPhone, struggled to login as forgot password didn’t work so had to email. Now I’m left with viewing each month of an iPhone, which is incredibly frustrating as the screen is small and having to zoom in for every single article is annoying as well, I wouldn’t recommend this app and if you can to purchase the actual magazine.
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Not working
Cannot open your Better Homes and Gardens app any more. Just get black screen. About to cancel subscription.
Can’t login via the login section of this app
Downloaded better homes and gardens app after subscribing with mag shop. However whenever I go to the login button of this app, I get kicked out of the app itself so now I’ve got a subscription that I can’t use anyway,I’ve done this multiple times with the same result.
So dissatisfied and disappointing.
I would give a negative star if there was that option
So dissatisfied and disappointing.
I would give a negative star if there was that option
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Where is January
It’s available in the shops but not on the app. I have sent three emails but cannot get an answer.
Release dates of app versions needs to improve
I ponder why you can’t update the content of subscriptions in your app. The magazine has been available in stores and via Apple News for days (probably close to two weeks now) but via your app nothing. I update. This is for bhg mag and women’s weekly. Love the content (hence I subscribe) but super disappointed about timeliness.
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Upside down pages - flip book July 2021
How do you read upside down pages on an iPad when it changes orientation page to page?
I sent feedback - note that the feedback button in the app has the wrong email address. I informed them of this but received no reply.
The response about the upside down pages was that the last section is a flip book. Clearly they don’t care that this makes this section unreadable.
I sent feedback - note that the feedback button in the app has the wrong email address. I informed them of this but received no reply.
The response about the upside down pages was that the last section is a flip book. Clearly they don’t care that this makes this section unreadable.
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Unable to access
I am also having the same issues as the other readers, unable to access my digital subscription, also had same issue with Who Magazine which I cancelled after no access for 7 months . It is now 3 months since I could access BHG. There must be a solution
Waste of money
I have numerous digital magazines without issue. In the last month three of my magazines have disappeared. All of the recommended troubleshooting has been ineffective. Emails given a stock reply and inaccurate time line. Messages virtually useless.. all stating “ their horror and distress”! Clearly this is not a new issue after reading other comments. It seems the owner ARE media haven't a clue how to run a publishing business. They are committing fraud continuing to sell digital magazines that are not fit for purpose. Stay away from this company 😡😡😡😡😡
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This app is non functional!!!
Not impressed! Purchased a digital subscription and cannot even utilise it!!!!
Customer service are also useless. They will update app in a week or so apparently! Still not good enough!! Brauer and affiliates have scammed my $$$!!!
Customer service are also useless. They will update app in a week or so apparently! Still not good enough!! Brauer and affiliates have scammed my $$$!!!
No longer able to access magazines after app update
App updated and now cannot access magazines....rang company almost a month ago who advised technical issues and said they where working on it but still not working.
Paid for these magazines and should be able to access them...almost 12 months of subscription gone and haven’t been most current issue....NOT GOOD ENOUGH!!
Paid for these magazines and should be able to access them...almost 12 months of subscription gone and haven’t been most current issue....NOT GOOD ENOUGH!!
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