Schedule and connectivity
1. The connectivity experience on BetterUp is frustrating — sessions frequently disconnect or are difficult to join, even when Zoom and other apps work perfectly on the same connection. The issue happens both in the mobile app and browser on my laptop. BetterUp really needs a more reliable and user-friendly way to connect to sessions.
2. Scheduling sessions is unnecessarily cumbersome. Having to click through every two weeks to view/select dates makes the process tedious. It would be much better to display all available dates at once for easier scheduling.
2. Scheduling sessions is unnecessarily cumbersome. Having to click through every two weeks to view/select dates makes the process tedious. It would be much better to display all available dates at once for easier scheduling.
Show more
Doesn’t work!
App is not working and the support from BetterUp is not helpful.
Needs a Dark Mode
Please add light and dark mode that transitions with the system! This would make the app significantly more usable and the BetterUp platform more valuable when I want to assess it at night.
Useless and Coach-less
It’s just waste of time and money! The coaches just want to fill-up the time of the session! They come unprepared! Connection is poor and they never compensate on time loss due to connection
BetterUp needs to DO BETTER!
Way too expensive to have a 30min chat with someone whom I have more business experience & sense. If you want an unlicensed therapist this app is for you, there is literally no coaching.
Not to mention it auto renews the crazy fee that they charge monthly even if you have pending paid sessions. Do better!!
Not to mention it auto renews the crazy fee that they charge monthly even if you have pending paid sessions. Do better!!
Show more
Lazy Long Term
they did nothing absolutely nothing as a company to keep me in the loyalty funnel as a customer - what a shame!
Better Than Expected
Their AI tools, resources, goal and action tracking platform, and great catalog of coaches are adding a lot of value in my life!
Life changing
The application is truly life-changing everything from the incredible coaches to Assessments, the seamless technology, integration of AI, and the support is simply amazing. I can’t recommend it highly enough!
Great access to quality coaching!
BetterUp has given me an affordable way, to access a professional life coach, from the convenience of my home, during the little bit of time I have available between my morning and evening work shifts! It has been life changing!
Amazing Coaches/Articles; Devs Need to Fine Tune the App
Coming out of my first session of BetterHelp, I felt reassured of the financial investment I made.I am very happy with my coach, but the app could use some improvement.
Positives:
• I appreciate the “up next” feature • The articles are very engaging since they are formatted almost as flash cards or stories you see on instagram. This kept me engaged.
• As a data person, it’s nice to see my insights as a whole person as well as articles attached to my strengths and weaknesses.
Areas for Improvement
• The ability to save an article with the “plus” sign should be available in the “up next” carousel, not just under the “discover” section. • “View on Mobile” was not available for all articles (ex available for “Focus 101”, but not “Cognitive Agility 101” when tested on iPad.
• Include ability to add sessions to Calendar
• Section for notes to reflect on articles would be nice.
• A widget that features “up next” or assigned articles based on what you’re focusing on would be great
Positives:
• I appreciate the “up next” feature • The articles are very engaging since they are formatted almost as flash cards or stories you see on instagram. This kept me engaged.
• As a data person, it’s nice to see my insights as a whole person as well as articles attached to my strengths and weaknesses.
Areas for Improvement
• The ability to save an article with the “plus” sign should be available in the “up next” carousel, not just under the “discover” section. • “View on Mobile” was not available for all articles (ex available for “Focus 101”, but not “Cognitive Agility 101” when tested on iPad.
• Include ability to add sessions to Calendar
• Section for notes to reflect on articles would be nice.
• A widget that features “up next” or assigned articles based on what you’re focusing on would be great
Show more
Not what I needed
I have been struggling to find a coach who isn’t just trying to be a pseudo-therapist. I really wanted a COACH coach, someone who pushes you and REALLY holds you accountable. That is not what any of their coaches appear to be when you sign up. Its a very Brene Brown-esque “safe space” vibe. Maybe if you're a workaholic with a lot of work stress and perfectionism thats what you need, but when I signed up for a productivity coach that is not what I was expecting and DEFINITELY not what I need.
Show more
Response from developer
Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with connecting with a coach hasn’t met your expectations. Our goal is to match each member with a coach that resonates with their unique needs, goals and preferences. As a note, you can change coaches at any time to find one who aligns better with your preferences for a more driven and accountability focused approach as detailed in this support article. https://support.betterup.com/hc/en-us/articles/360047532451 We appreciate your patience and encourage you to reach out to our support team by visiting support.betterup.com for assistance in finding the right coach for you. Your satisfaction is important to us, and we’re here to help you achieve your goals. Sincerely, BetterUp
Unclear and missing functionalities
My experience with BetterUp platform has been confusing and challenging.
1. If you have different plans e.g. care coaching provided by your employer, you cannot have your own personal coaching (e.g. communication, career) added to it. You can only access the personal coaching messages in the mobile app, however you can easily access them for your care coaching plan. I have to use separate channels to access (care coaching - website; personal - mobile app). It’s not user friendly.
2. There are certain areas (goals & actions) and articles/exercises that you are unauthorized to see. It’s not clear in the plan. You get the answers/explanation through support
3. The plans and marketing docs look confusing and there’s no central view of how everything’s tied together. There’s an option for career coaching but there’s one for Betterup Lead. Hoping they can simplify everything to avoid confusion with these different coaching areas.
1. If you have different plans e.g. care coaching provided by your employer, you cannot have your own personal coaching (e.g. communication, career) added to it. You can only access the personal coaching messages in the mobile app, however you can easily access them for your care coaching plan. I have to use separate channels to access (care coaching - website; personal - mobile app). It’s not user friendly.
2. There are certain areas (goals & actions) and articles/exercises that you are unauthorized to see. It’s not clear in the plan. You get the answers/explanation through support
3. The plans and marketing docs look confusing and there’s no central view of how everything’s tied together. There’s an option for career coaching but there’s one for Betterup Lead. Hoping they can simplify everything to avoid confusion with these different coaching areas.
Show more
Amazing Coaching
II would refer this company to any and everyone. It is well worth it.
Great app, great coaches
I’ve been with better help for over a year now and I have no regrets. I’ve been working with Melinda the whole time and I can say I’m not the same person as I was when I first started. She has been an incredible coach who has walked with me through some really hard experiences in my career and has helped me overcome them. Melinda always takes the time to listen to what’s going on and from there she gives insight and helps me navigate what I’m trying to say and my feelings. She is an amazing coach and I would recommend her to anyone and everyone and I’m grateful that BetterUp offers this service!
Show more
Recommend
This app is really helping me to push forward and get to what I want in life - I’ve also been on and off in therapy and while that was also helpful, this is helpful in other ways that help me to really think about my life and what I want from it, I recommend finding a coach you mesh with because it makes all the difference
Show more
Re-scheduling in app a hassle
Constantly tells me that I’ve exceeded my month’s scheduling even though I’m re-scheduling. A lot of scheduling problems with the app.
Didn’t work for me but great customer service
I wasn’t able to find a coach with the right background to help me. Took 1 session and it wanted to cancel. They refunded me for the unused session we I don’t think they technically had to do that was nice.
Kept charging me after I requested to cancel.
Subscriptions are set up to milk users rather than serve users. If you pause your subscription, they auto renew without your consent. You have to cancel by logging in online through their portal. They will not cancel if you request to cancel otherwise. Also, they will charge you for the following cycle after you cancel, even if you do not use their service.
Show more
Response from developer
Thank you for your review and we are sorry to hear that your experience with our service was less than ideal. BetterUp Direct is a recurring subscription service, so similar to many online subscription services, your account will automatically renew every cycle regardless of its utilization. You can find out more in our Help Center including details on Plan & Subscription Management for BetterUp Direct [https://support.betterup.com/hc/en-us/articles/5023276679835-Plan-Subscription-Management-for-BetterUp-Direct], 30-day pause [https://support.betterup.com/hc/en-us/articles/5023276679835-Plan-Subscription-Management-for-BetterUp-Direct#01GEMK7HY523AAKKF6S1JJ717P], and Canceling Your BetterUp Direct Subscription [https://support.betterup.com/hc/en-us/articles/13133405588507-Canceling-Your-BetterUp-Direct-Subscription]. If you are open to it, we'd love to discuss this further with you! Please reach out to us at https://support.betterup.com/hc/en-us/requests/new so that we can assist.
Good Accountability
I needed help pushing for my goals and life and my coach has helped me do that.
Just okay
Glorified FaceTime app. Web based articles inside that are hard to read and can be paywalled. Awful support. Took me 3 tries to find a coach that spoke English and I had to manually ask to be matched. That coach barely helped with me anything, as he was overworked and had too many other clients from both Betterup, Ezra and their own business. Also it's insanely expensive.
Show more
