So clunky
This “new” booking app is so clunky. Sometimes I can’t even book classes as the app just decides to stop working (I can open the app, but can’t press anything when I’m in there) Fine, the old app may have been “slower” but it always worked. I never had any issues with booking, which is basically the main purpose of the app. This “upgrade” was really a downgrade considering how much we pay in gym fees!!
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Calendar intergration
Calendar integration is a joke. Manually adding each session is tiresome + not being able to add a session to your calendar after youve moved away from the inital booking screen is just a lazy design.
Old app did all of this.
Old app did all of this.
Poor user design
Seems to also change or be updated very frequently with bugs being introduced regularly.
Worst booking app ever
Have been with BFT on and off for years, and other gyms prior - this is the worst booking app I’ve ever used. Actually loved the previous booking app, it was easy to use. This one, I don’t even have the option to change studios, it makes me create a profile for every studio I choose.. super unfriendly to use. This is like 20 years behind. Would give it 0 stars if I could.
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Way to put off new members
My friend introduced me to BFT when the former app was active, and it looked so enticing. One of the features that was most relevant to me was being able to have several studios saved for easy access. I came back today ready to choose a studio to begin my BFT journey with, but the UX is so bad — it feels like I’m being railroaded into certain actions — that I’m actually not going to go ahead and sign up. It was a big decision to go ahead with BFT but an experience like this makes me feel like the company doesn’t care about how its members actually want to use BFT, and are instead forcing their own desired system usage. Massive thumbs down. I’ll be looking elsewhere for now. Hope you sort this dog’s breakfast of an app out.
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