Way to put off new members
My friend introduced me to BFT when the former app was active, and it looked so enticing. One of the features that was most relevant to me was being able to have several studios saved for easy access. I came back today ready to choose a studio to begin my BFT journey with, but the UX is so bad — it feels like I’m being railroaded into certain actions — that I’m actually not going to go ahead and sign up. It was a big decision to go ahead with BFT but an experience like this makes me feel like the company doesn’t care about how its members actually want to use BFT, and are instead forcing their own desired system usage. Massive thumbs down. I’ll be looking elsewhere for now. Hope you sort this dog’s breakfast of an app out.
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Bring back the old app
New app is really clunky, used to be able to book multiple sessions on the old app but not the new one. Also miss easily seeing how many sessions I’ve done.
No good.
Can’t self check in. Total visit numbers don’t include all studios. No favorite studios. Harder to navigate. Can you book in your mate.. who knows? Total waste of time and money, good way to upset your members though.
Not intuitive at all, UGLY DESIGN. Downgrade
1 star because can’t rate ZERO. Too much scrolling and flicking to find info. Worst app they have had so far. Doesn’t feel like they understand user experience and what we need need to find, little to no visual hierarchy. Ugly and doesn’t match the premium fee we paid for the service. Bring the old experience back. GET A DESIGNER.
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:(
This app is sadly worse than the one it replaced. Two things:
1) you should urgently allow users to submit feedback within the app, or publish a direct product support email (if I had found one, I wouldn’t be writing this review)
2) add to calendar bug. If users want to use the “add to calendar” feature when booking a session (a feature I previously relied on heavily) the app forces you to allow FULL calendar access - total privacy overreach. The more appropriate “Add events only” permission isn’t offered to the user. If the user navigates to the app in Phone Settings and toggles “Add events only”, back in the app, “Add to calendar” buttons are no longer clickable.
1) you should urgently allow users to submit feedback within the app, or publish a direct product support email (if I had found one, I wouldn’t be writing this review)
2) add to calendar bug. If users want to use the “add to calendar” feature when booking a session (a feature I previously relied on heavily) the app forces you to allow FULL calendar access - total privacy overreach. The more appropriate “Add events only” permission isn’t offered to the user. If the user navigates to the app in Phone Settings and toggles “Add events only”, back in the app, “Add to calendar” buttons are no longer clickable.
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