Way to put off new members
My friend introduced me to BFT when the former app was active, and it looked so enticing. One of the features that was most relevant to me was being able to have several studios saved for easy access. I came back today ready to choose a studio to begin my BFT journey with, but the UX is so bad — it feels like I’m being railroaded into certain actions — that I’m actually not going to go ahead and sign up. It was a big decision to go ahead with BFT but an experience like this makes me feel like the company doesn’t care about how its members actually want to use BFT, and are instead forcing their own desired system usage. Massive thumbs down. I’ll be looking elsewhere for now. Hope you sort this dog’s breakfast of an app out.
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Bring back the old app
New app is really clunky, used to be able to book multiple sessions on the old app but not the new one. Also miss easily seeing how many sessions I’ve done.
No good.
Can’t self check in. Total visit numbers don’t include all studios. No favorite studios. Harder to navigate. Can you book in your mate.. who knows? Total waste of time and money, good way to upset your members though.
Not intuitive at all, UGLY DESIGN. Downgrade
1 star because can’t rate ZERO. Too much scrolling and flicking to find info. Worst app they have had so far. Doesn’t feel like they understand user experience and what we need need to find, little to no visual hierarchy. Ugly and doesn’t match the premium fee we paid for the service. Bring the old experience back. GET A DESIGNER.
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:(
This app is sadly worse than the one it replaced. Two things:
1) you should urgently allow users to submit feedback within the app, or publish a direct product support email (if I had found one, I wouldn’t be writing this review)
2) add to calendar bug. If users want to use the “add to calendar” feature when booking a session (a feature I previously relied on heavily) the app forces you to allow FULL calendar access - total privacy overreach. The more appropriate “Add events only” permission isn’t offered to the user. If the user navigates to the app in Phone Settings and toggles “Add events only”, back in the app, “Add to calendar” buttons are no longer clickable.
1) you should urgently allow users to submit feedback within the app, or publish a direct product support email (if I had found one, I wouldn’t be writing this review)
2) add to calendar bug. If users want to use the “add to calendar” feature when booking a session (a feature I previously relied on heavily) the app forces you to allow FULL calendar access - total privacy overreach. The more appropriate “Add events only” permission isn’t offered to the user. If the user navigates to the app in Phone Settings and toggles “Add events only”, back in the app, “Add to calendar” buttons are no longer clickable.
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Nick
Terrible, full of problems, bookings never work, always crashes… old app was elite, don’t understand why it had to change.
disappointed
so disappointed with the new app. No check in feature . Milestones are wrong and inconsistent. The previous app was so much better.
Should have not made change
Lost all my previous classes going back 3 years had to sign up as new and still didn’t recognise my email.
How do you screw up this badly?
For an established company, you’ve once again missed the mark and not listened to your customers.
Why weren’t the best features from the original app carried over? I can no longer see visits at other studios, and even visits from my home studio are missing. For a company that promotes milestones so heavily, this feels like a basic oversight.
What happened to the studio search? Studios from around the world are now mixed together instead of being organised by country and state, making it much harder to use.
Where is the status history? I can’t see sessions I’ve attended or missed anymore.
And where is “book a buddy”?
This update feels like a major step backwards. Please listen to your users and fix the app.
Why weren’t the best features from the original app carried over? I can no longer see visits at other studios, and even visits from my home studio are missing. For a company that promotes milestones so heavily, this feels like a basic oversight.
What happened to the studio search? Studios from around the world are now mixed together instead of being organised by country and state, making it much harder to use.
Where is the status history? I can’t see sessions I’ve attended or missed anymore.
And where is “book a buddy”?
This update feels like a major step backwards. Please listen to your users and fix the app.
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Ineffective and ugly
Less functions than the prior app, but with more (and unnecessary) pictures. This version is a poor and lazy replacement of the old app. Please bring back the old app.
Terrible upgrade
This is way worse than what it was. Needs a change back.
Really disappointed
Really disappointed
Downgrade
Previous app was at least functional, this new update is terrible
Not a good app
Feels like this app has downgraded to technology used 10 years in the past. It’s ugly, hard to navigate and messy. Not sure why the update was needed the last app was perfectly fine.
Downgrade
Glitchy and clunky. UI is a jumble of garbage. Not sure why the change was made; the old app was perfectly fine!
Old design and bad inclusions
The designer suits an iPhone 4. It’s a very bad design and not clean like the modern iOS systems. All information from previous app updates should’ve come across like the update they done a few years ago that shows every studio you’ve been to and the amount of visits. That was one of the best features I’ve seen and it wasn’t carried across (not even all your visits were) and that’s half the BFT thing! Awarding people for their milestones not they can’t look or show their other peers.
also there is no separation in which country you’re in ? So when I’m in the UK I don’t wanna have to go searching through all the Australian Studios to find the one I’m going to. Separating regions was smart. I would prefer updates to the previous app
also there is no separation in which country you’re in ? So when I’m in the UK I don’t wanna have to go searching through all the Australian Studios to find the one I’m going to. Separating regions was smart. I would prefer updates to the previous app
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Looks nice but user experience not as good as last app
The app looks nice but is less functional than the last app. It would help if the list of gyms was categorised by country/city, and would help if you could have ‘favourite gyms’ like the last app. Would also be helpful to have a home page showing bookings today (like the previous app).
Overall user experience is worse than the last app.
Overall user experience is worse than the last app.
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Huge step backward – Poorly tested
I’ve been a loyal BFT member for over 6 years, and this app is by far the most disappointing change the brand has ever made. It is clear HQ rushed this rollout without proper testing, replacing a functional system with a generic, half-baked Glofox template.
The UX is clunky and feels like a budget white-label product rather than the premium gym experience we pay for. Essential features are gone: I can no longer see my total visit count, unable to check-in this app, no way to track favorite studios etc . For a high-end membership, this "upgrade" is a major letdown. Please bring back the basic functionality your long-term members actually need.
The UX is clunky and feels like a budget white-label product rather than the premium gym experience we pay for. Essential features are gone: I can no longer see my total visit count, unable to check-in this app, no way to track favorite studios etc . For a high-end membership, this "upgrade" is a major letdown. Please bring back the basic functionality your long-term members actually need.
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Massive downgrade
Who ever built this is not a regular multi club user of BFT. No way to star favourites. Then no search for a club - you have to scroll 300 clubs in alphabetical order. Don’t mind moving to a new app - if it’s been thoroughly tested and brings improvements.
Incompatible with iPhone password app
Doesn’t accept an Apple generated password when registering. One of the most secure ways of signing in doesn’t work… And then you can’t delete the auto-generated password without exiting the app?! Did they even test the app before releasing it?!
Embarrassing for a Brand Like BFT
This app is honestly embarrassing for a fitness brand like BFT. It feels like something built with zero effort, zero testing, and zero care. The UI is clunky, the whole experience is frustrating, and it genuinely looks like a cheap template rather than a proper product. You need to stop being cheap with your app because this completely drags down your brand. Right now it just feels like a rushed, low quality mess.
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