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The biggest problem is lack of response from people/profiles. Whether you are using the app before taking a subscription or after paying for a subscription, there is hardly any difference in terms of getting responses. You may send interests, requests, or messages to multiple profiles, but most of them simply do not respond. This makes the entire purpose of using a matrimonial platform questionable.
What is more disappointing is that after purchasing a paid subscription, there is no significant improvement in the experience. As a paying customer, I expected better communication opportunities, more genuine interactions, and some meaningful results. Instead, it feels like you are simply paying for access to features, while there is no assurance that the other person will actually respond or engage with you.
I understand that nobody can be forced to accept a proposal or reply to a message. However, when a platform charges a considerable amount for its services, it should provide a better and more effective matchmaking experience. The platform should also focus more on active and genuine profiles rather than simply increasing the number of profiles available.
Overall, I feel that the subscription is not worth the money if the main objective is to get genuine responses and meaningful communication. Before taking a subscription, users should carefully consider this aspect. My personal experience has been very disappointing, and I would not recommend paying for a subscription based solely on the expectation that it will increase responses or improve your chances of finding a match.
Response from developer
Hi Customer, thanks for expressing your concern. The responses received by members aren't something we have control over. However, you can choose to contact members via whatsApp or chat by sending a personalised message to make the process faster. For further queries, write to us at ios@matrimony.com with your Matrimony ID.
Don’t Pay! They Play Games After You Pay
Response from developer
Hello Customer, regret the inconvenience caused. To rectify this, we would need more details of your issue. Please write to us at ios@matrimony.com along with your Matrimony Id. Regards, Team Matrimony.
Too many calls from team to frustrate you, and after subscription i bet there will be no calls
Despite informing your team multiple times, the calls continue, which has become quite frustrating. If this doesn’t stop, it’s better to delete my profile instead of continuing to receive unwanted calls.
Response from developer
Hi Summu, we are sorry to know that your experience with our app was not satisfactory. To rectify this, we would need more details. Please write to us at ios@matrimony.com along with your Matrimony Id. Regards, Team Matrimony.
Limited prospects
Fraud and Fake Profiles
I purchased a 3-month plan costing ₹9,676 because one girl had accepted my interest while I was not a paid member, and I believed I would be able to speak to her directly after taking the subscription. However, after purchasing the membership, the same profile kept rejecting my calls or leaving them unanswered, with no response to my WhatsApp messages either.
Then, within a couple of days, one of your agent called aggressively promoting the “assistance service,” which costs an additional ₹11,000. The moment I refused, my account suddenly started showing profiles without pictures. Hilarious.
It honestly feels like this entire process is intentionally designed to pressure users into purchasing additional paid services rather than genuinely helping them find matches.
I have already purchased a 3-month subscription worth ₹9,676. If the company genuinely needs more money to run its operations, you could simply ask me directly instead of resorting to such misleading and unethical practices.
Response from developer
Dear Bukka Reddy, we apologize for the inconvenience caused. We have a robust fraud management framework to proactively detect and correct such issues. Kindly share details with your Matrimony ID for us to investigate further.
Plans showing wrong things
Response from developer
Hi Rohit, we are sorry to know that your experience with our app was not satisfactory. To rectify this, we would need more details. Please write to us at ios@matrimony.com along with your Matrimony Id. Regards, Team Matrimony.
App needs lot of improvement and fixes
Response from developer
Hello Customer, regret the inconvenience caused. To rectify this, we would need more details of your issue. Please write to us at ios@matrimony.com along with your Matrimony Id. Regards, Team Matrimony.
Felt Expensive
Atlest you should give a free trail for a day or a limited contacts. Felt so expensive.
Fraud from BM members and BM creating fraud profile
And Bm internal members are still working with 3rd party to get the contacts and then the 3rd party reaches out directly on WhatsApp. Such a scam on BM and this can be done only by their internal members!!!
BM Internal members are creating fraud profiles now and frauding and cheating the customers into getting premium and rating for BM is a paid one which will always says high…
High level fraud from BM… 12000+ fraud profile reported nothing done from BM,,, they are working with 3rd party to cheat the customer into getting premium
Worst Experience with Customer Support
I mean what kind of behaviour is that??
Now there are 4 main concerns here:
1. Security Concern: There is no security, they can do whatever they wanna do with your information (IMPORTANT).
2. They just asks for money without even telling the benefits because I don’t know if they will provide or not according to their behaviour.
3. They don’t even introduce themselves or give information about themselves when they talk to you.
4. Security Concern: They use some random phone number to call you.
You’ve surely lost one customer and also I’ll not recommend to anybody download this app for matrimonial purposes.
If anybody is reading this, I’d recommend go for Shaadi or Jeevansathi or any other matrimonial app but not this one.
Response from developer
Hi Papan KK, we are sad to know that your experience was not satisfactory. We wish to inform you that as a free member you can send interest to matches. However, you wouldn't be able to view contact details of other members, as it's a premium member benefit. To know about the benefits of premium membership mail us at ios@matrimony.com.
Fake reviews
Good
Response from developer
Hello BasantKaur, that's great! Thanks for your feedback and we love the fact that your experience with us was amazing. If you have further queries or suggestions, please write to us at ios@matrimony.com.
Performance
Response from developer
Dear Customer, that's great! Thanks for your feedback and we love the fact that your experience with us was amazing. If you have further queries or suggestions, please write to us at ios@matrimony.com.
Review
We strive to serve our members every step of your partner search.
Response from developer
Dear Customer, that's great! Thanks for your feedback and we love the fact that your experience with us was amazing. If you have further queries or suggestions, please write to us at ios@matrimony.com.
Nice
Response from developer
Dear Customer, that's great! Thanks for your feedback and we love the fact that your experience with us was amazing. If you have further queries or suggestions, please write to us at ios@matrimony.com.
Review
Response from developer
Dear Customer, that's great! Thanks for your feedback and we love the fact that your experience with us was amazing. If you have further queries or suggestions, please write to us at ios@matrimony.com.
Good experience so far
Response from developer
Dear Customer, that's great! Thanks for your feedback and we love the fact that your experience with us was amazing. If you have further queries or suggestions, please write to us at ios@matrimony.com.
Helpful
Response from developer
Dear Customer, that's great! Thanks for your feedback and we love the fact that your experience with us was amazing. If you have further queries or suggestions, please write to us at ios@matrimony.com.
Review
Helpful
Response from developer
Hello Sam, that's great! Thanks for your feedback and we love the fact that your experience with us was amazing. If you have further queries or suggestions, please write to us at ios@matrimony.com.
