Bad customer service
Very bad customer support
Less number of profiles
Waist of money
Less number of profiles
Waist of money
👎🏻
My experience with BharatMatrimony has been extremely disappointing. I joined the platform with genuine expectations of finding a suitable match, but unfortunately, I did not get the kind of response or experience I expected.
The biggest problem is lack of response from people/profiles. Whether you are using the app before taking a subscription or after paying for a subscription, there is hardly any difference in terms of getting responses. You may send interests, requests, or messages to multiple profiles, but most of them simply do not respond. This makes the entire purpose of using a matrimonial platform questionable.
What is more disappointing is that after purchasing a paid subscription, there is no significant improvement in the experience. As a paying customer, I expected better communication opportunities, more genuine interactions, and some meaningful results. Instead, it feels like you are simply paying for access to features, while there is no assurance that the other person will actually respond or engage with you.
I understand that nobody can be forced to accept a proposal or reply to a message. However, when a platform charges a considerable amount for its services, it should provide a better and more effective matchmaking experience. The platform should also focus more on active and genuine profiles rather than simply increasing the number of profiles available.
Overall, I feel that the subscription is not worth the money if the main objective is to get genuine responses and meaningful communication. Before taking a subscription, users should carefully consider this aspect. My personal experience has been very disappointing, and I would not recommend paying for a subscription based solely on the expectation that it will increase responses or improve your chances of finding a match.
The biggest problem is lack of response from people/profiles. Whether you are using the app before taking a subscription or after paying for a subscription, there is hardly any difference in terms of getting responses. You may send interests, requests, or messages to multiple profiles, but most of them simply do not respond. This makes the entire purpose of using a matrimonial platform questionable.
What is more disappointing is that after purchasing a paid subscription, there is no significant improvement in the experience. As a paying customer, I expected better communication opportunities, more genuine interactions, and some meaningful results. Instead, it feels like you are simply paying for access to features, while there is no assurance that the other person will actually respond or engage with you.
I understand that nobody can be forced to accept a proposal or reply to a message. However, when a platform charges a considerable amount for its services, it should provide a better and more effective matchmaking experience. The platform should also focus more on active and genuine profiles rather than simply increasing the number of profiles available.
Overall, I feel that the subscription is not worth the money if the main objective is to get genuine responses and meaningful communication. Before taking a subscription, users should carefully consider this aspect. My personal experience has been very disappointing, and I would not recommend paying for a subscription based solely on the expectation that it will increase responses or improve your chances of finding a match.
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Response from developer
Hi Customer, thanks for expressing your concern. The responses received by members aren't something we have control over. However, you can choose to contact members via whatsApp or chat by sending a personalised message to make the process faster. For further queries, write to us at ios@matrimony.com with your Matrimony ID.
Don’t Pay! They Play Games After You Pay
Never ever pay for the subscription. If you don’t pay, they won’t seem to care much about your profile. Once you subscribe, they start calling you and pushing you to upgrade to even higher packages. If you say no, they will change your partner preferences to unrealistic and unmatchable ones and mark them as compulsory, so suitable people may not find or contact you. This happened to me. My suggestion: just create your profile, keep checking your notifications, and let genuine people contact you directly. Don’t get excited seeing the first interest you receive and pay immediately. They are playing games with us even though we are paid subscribers. Luckily, unpaid profiles are actually safer than paid ones.
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Response from developer
Hello Customer, regret the inconvenience caused. To rectify this, we would need more details of your issue. Please write to us at ios@matrimony.com along with your Matrimony Id. Regards, Team Matrimony.
Too many calls from team to frustrate you, and after subscription i bet there will be no calls
I keep receiving repeated calls from your team asking me to purchase a subscription, even though I’ve clearly mentioned several times that I’m not interested at the moment. If and when I decide to subscribe, I’ll reach out myself. Right now, I’m only exploring the platform to understand the kind of profiles available.
Despite informing your team multiple times, the calls continue, which has become quite frustrating. If this doesn’t stop, it’s better to delete my profile instead of continuing to receive unwanted calls.
Despite informing your team multiple times, the calls continue, which has become quite frustrating. If this doesn’t stop, it’s better to delete my profile instead of continuing to receive unwanted calls.
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Response from developer
Hi Summu, we are sorry to know that your experience with our app was not satisfactory. To rectify this, we would need more details. Please write to us at ios@matrimony.com along with your Matrimony Id. Regards, Team Matrimony.
Limited prospects
Very few prospects. Their focus appears to be on assisted service rather than matches through the app. It is a business strategy that is not good for the customers
