I have had a very disappointing experience with the Bharat Taxi app
What makes it worse is the lack of transparency in pricing. Customers should know exactly what they are paying for, but with Bharat Taxi, the charges seem unreasonable and inconsistent. Despite paying such high fares, the quality of service is not noticeably better than other platforms. Drivers and vehicles are generally average, so there is no justification for such excessive pricing.
I have compared fares multiple times with other cab services, and Bharat Taxi has consistently been the most expensive option. This has happened repeatedly, making me lose trust in the platform. I believe customers deserve fair and competitive pricing, not inflated charges every time they need a ride.
Based on my personal experience, I would recommend that people compare prices carefully before booking through Bharat Taxi. Unless the company improves its pricing policies and becomes more transparent, I cannot recommend this app to others. Overall, my experience has been frustrating, and I hope the company takes customer feedback seriously and works on providing better value for money.
My First Ride
Response from developer
Thank you for this lovely 5-star rating! We are happy that your experience with Bharat Taxi was a positive one.
The app is full of bug- UNRELIABLE
Response from developer
We sincerely apologize for the inconvenience caused during your rental ride experience. The issues regarding booked rides visibility, multiple driver calls and stop addition functionality have been noted and shared with our technical team for immediate review and improvement.
App update is not enough to take growth
As per this I don’t think customers will download the application of Bharat taxi if public is getting cheaper and better services then why should we download the new app.
Response from developer
Thanks for your feedback. Pricing concern has been noted. We’ll work on making fares more competitive.
Toll charges were included in the ride but driver still wanted the toll charges separately
Response from developer
We sincerely regret the inconvenience caused during your first experience with Bharat Taxi. This is not the level of service we aim to provide. Please be assured that such behavior is not acceptable, especially when toll charges are already included in the fare. We will look into this matter seriously and take appropriate action against the driver. We appreciate you bringing this to our attention and thank you for your feedback.
