Just opening yet pay to play
Subscription.
Response from developer
Thank you for taking care of this for your mom — that's a lot to carry on top of everything else. Write to a.support@airshow.dev with the email or name on the account, and we'll get it cancelled and look at any charges ourselves, so you don't have to chase it. Take care of her, and of yourself. — The Vitrail team
App Rating
Response from developer
Thank you — that's exactly what we hoped it would be. Glad it's a quiet place for you. — The Vitrail team
Unauth charge!
Response from developer
That's not how it should go, and we want to stop it. Tell us through Support in the app and we'll look at the charges ourselves and sort it out. — The Vitrail team
Why not Free!!
Response from developer
We're sorry, and the cancel trouble is on us — write to a.support@airshow.dev with the email or name on the account and we'll cancel it, look into the charge, and make up for it. On the price: God's Word itself is free, and we'd never sell it — the text is public domain and anyone can read it anywhere. What the subscription pays for is what we add around it: the narration with word-by-word highlighting, the daily meditations, the app, and the people who make it. Donations are a fair idea; for us, a subscription is simply what keeps it running. We understand it's not what everyone wants. — The Vitrail team
Can not cancel subscription that I never agreed to pay for.
Response from developer
We're sorry. Write to a.support@airshow.dev with the email or name on the account and we'll cancel it, look into the charge, and make it up to you — no runaround. — The Vitrail team
Isn’t a free app
Response from developer
Fair point — it isn't. God's Word itself is free and we'd never sell it; the subscription pays for the narration, the daily meditations, the app itself, and the people who make it. To cancel: open Settings on your iPhone, tap your name at the top, then Subscriptions, find Vitrail and tap Cancel Subscription. If it's not listed there or anything goes wrong, tell us through Support in the app or write to a.support@airshow.dev and we'll sort it out. — The Vitrail team
This is a real app
Response from developer
Thank you for flagging it. Could you send a screenshot or a link to that ad through Support in the app? We'd like to see exactly what you saw and look into it. — The Vitrail team
scam app
Fraud
Response from developer
We're sorry — it shouldn't be hard, and we'll make it easy from here. Write to a.support@airshow.dev with the email or name on the account and we'll cancel it, go over the charge, and make it up to you. — The Vitrail team
Trap, can’t even cancel
Response from developer
We're sorry — leaving shouldn't feel like that. Write to a.support@airshow.dev with the email or name on the account and we'll cancel it ourselves, straight away, and make up for the trouble. — The Vitrail team
“Free subscription” wasn’t free at all
Response from developer
Being charged when you were expecting a trial is upsetting, and we understand the frustration. We'd like to look into this ourselves — and beyond sorting out the charge, make it up to you for the trouble. Please reach us through Support in the app or at a.support@airshow.dev with the email or name you used when you signed up. A real person reads every message and will get back to you. — The Vitrail team
Lovie
Response from developer
We hear you, and a charge you didn't expect is not something we take lightly. We'd rather look at this directly than leave you wondering — and we'd like to make it up to you, not just sort out the charge. Please reach us through Support in the app or at a.support@airshow.dev with the email or name used at signup, and a real person will find your account and go through it with you. — The Vitrail team
I just got here
Response from developer
Thank you — glad you found us. If anything ever gets in your way, or you want something the app doesn't do yet, tell us through Support in the app. We read everything. — The Vitrail team
Why not free? Or donation based?
Response from developer
Fair question, and we've asked it ourselves. God's Word isn't for sale — the text is public domain and anyone can read it for free, in a paper Bible or online. What we charge for is our own work around it: the narration with word-by-word highlighting, the daily meditations, the app itself, and the people who make it. That's what the subscription pays for, nothing else. If the price is a real problem for you, reach us through Support in the app and we'll work something out. — The Vitrail team
Scam
Response from developer
If a charge went wrong, we want to fix it. Tell us what happened through Support in the app and we'll look at it ourselves. — The Vitrail team
Bad and steals money
Response from developer
Deleting the app doesn't stop a subscription on its own, and if you couldn't find a way to cancel, we should have made that easier. Write to a.support@airshow.dev with the email or name on the account — we'll cancel it, look at the charge, and make it up to you. — The Vitrail team
FRAUD
You charged my card anyway. I have reported you to Apple and to my credit card company.
You call yourself “Christian”, but you are thieves!
Response from developer
You wrote to us more than once and got charged anyway — that shouldn't have happened, and the silence is on us. Write once more to a.support@airshow.dev with "App Store" in the subject line so it lands with a person right away. We'll find your earlier emails, make sure nothing is active, settle the charge with you, and make up for the trouble. — The Vitrail team
Scammers
Response from developer
Not hearing back from us is on us, and we're sorry. Write to a.support@airshow.dev with "App Store" in the subject line so it gets to a person straight away — we'll cancel it, sort out the charge, and make it up to you. — The Vitrail team
