Just opening yet pay to play
Response from developer
Thank you for sharing this with us. You came to us needing guidance in a hard time and hit a wall instead, and that must have felt disappointing. You deserved a gentler welcome. Please know you can try everything free for 3 days, and nothing is charged if you cancel before the trial ends (Settings → your name → Subscriptions → Vitrail). Whenever you have a question, big or small, we’re here at a.support@airshow.dev. Whatever season you’re in, we hope you find peace in it. You’re not alone. — The Vitrail team
Subscription.
Response from developer
Thank you for taking care of this for your mom — that's a lot to carry on top of everything else. Write to a.support@airshow.dev with the email or name on the account, and we'll get it cancelled and look at any charges ourselves, so you don't have to chase it. Take care of her, and of yourself. — The Vitrail team
App Rating
Response from developer
Thank you — that's exactly what we hoped it would be. Glad it's a quiet place for you. — The Vitrail team
Unauth charge!
Response from developer
That's not how it should go, and we want to stop it. Tell us through Support in the app and we'll look at the charges ourselves and sort it out. — The Vitrail team
Why not Free!!
Response from developer
We're sorry, and the cancel trouble is on us — write to a.support@airshow.dev with the email or name on the account and we'll cancel it, look into the charge, and make up for it. On the price: God's Word itself is free, and we'd never sell it — the text is public domain and anyone can read it anywhere. What the subscription pays for is what we add around it: the narration with word-by-word highlighting, the daily meditations, the app, and the people who make it. Donations are a fair idea; for us, a subscription is simply what keeps it running. We understand it's not what everyone wants. — The Vitrail team
