I wish this app didn’t exist
I took the PSAT sometime last year in October of 2025 in that Time I had to create a BigFuture account which was great. Until I thought I forgot my password when I was trying to actually get in for my AP classes but it wouldn’t let me email to get my password so I contacted support though College-boards website only to find out that the Phone number wasn’t even up to date.
To continue my troubles when a teacher finally managed to get me the correct phone number they were unable to help me with my issue and gave me a case number I gave them five days to respond with not a single update.
So I called back first thing the next Monday. 7 AM and this is where I actually learned what happened my College-board/Bigfuture account had been deactivated in less than a year. So they told me to create a new account with the same details again my email didn’t work. So they had me create a new account with my name backwards.
And that finally worked but lo and behold that wasn’t the end of it. So now I’m taking the PSAT again in October and they did update my account to say the name correctly they literally switched my last and first name to be correct on the new account. But they never actually merged the old account. “They gave me another Case number”
So as such I have two accounts one that shouldn’t be working. Which has my PSAT scores and one that is supposed to be working that has my AP Classes.
It is worth noting I can still view my original PSAT scores from my phone Via BigFuture but I’m unable to access my new account because they share the same phone number.
I honestly don’t know how to explain it more. BigFuture and college-board suffer from Terrible administration terrible customer service and support and as such I’d personally advocate for their removal in the United States educational system.
Because they can’t even handle something as simple as account information and logging in.
To continue my troubles when a teacher finally managed to get me the correct phone number they were unable to help me with my issue and gave me a case number I gave them five days to respond with not a single update.
So I called back first thing the next Monday. 7 AM and this is where I actually learned what happened my College-board/Bigfuture account had been deactivated in less than a year. So they told me to create a new account with the same details again my email didn’t work. So they had me create a new account with my name backwards.
And that finally worked but lo and behold that wasn’t the end of it. So now I’m taking the PSAT again in October and they did update my account to say the name correctly they literally switched my last and first name to be correct on the new account. But they never actually merged the old account. “They gave me another Case number”
So as such I have two accounts one that shouldn’t be working. Which has my PSAT scores and one that is supposed to be working that has my AP Classes.
It is worth noting I can still view my original PSAT scores from my phone Via BigFuture but I’m unable to access my new account because they share the same phone number.
I honestly don’t know how to explain it more. BigFuture and college-board suffer from Terrible administration terrible customer service and support and as such I’d personally advocate for their removal in the United States educational system.
Because they can’t even handle something as simple as account information and logging in.
Show more
Does not work
Absolutely does not work when I try to login. I have an account, number, and email. It does not let me login. Terrible use of storage on my phone.
I hate this app
The support website gives like no info it won’t let me check my stupid account details or modify them or even add classes it’s useless and I’m locked out of my ap stat stuff
Love it
The app is amazing but i wish you could access the quizzes without safari. i dont have safari on my phone so if you could add that in the update that would be great!!
No account information???
I need to retake the SAT, and to do that, I need to sign in to the website. I need to look for the specific email that is associated with the account on the app, but when I go to the app, THERE IS NO EMAIL NOR PHONE NUMBER IN THE “ACCOUNT SETTINGS” PAGE. This doesn’t make any sense, and I genuinely NEED to know this information, but of course the app doesn’t have it. If you have multiple emails and you don’t know which one is associated with your account, good luck. The app doesn’t help you at all, and doesn’t even give you ANY details about your account. It is very infuriating. Oh yeah, also, i forgot to mention. If you press “forgot password” when you’re signing in, IT DOESNT WORK. AT ALL. No email, no text, nothing. So if you’re locked out of your account, say goodbye to EVERYTHING.
Show more
