they had a great thing going until they start changing everything
all I can do is repeat myself they've messed up their program made it too damn difficult for people to get into it. They're trying to recharge me again for a new fee.
Disappointed and letdown
I’ve been using big view for the last seven months to make my content more cohesive using ChatGPT to write a script, refining it and then uploading it into the Teleprompter and recording my video in small 30 second takes did not incur an issue until recently when they decided to add no big surprise an AI assistant instead of actually using a human being to answer chats when there’s a concern involving their software this then prompted me to wait a week for a phone call from there tech people while they proceeded to email me and try to hash it out over three days. I didn’t make the phone call because after I complained enough in email problems started to resolve themselves however, once again this app is closing out mid script. I think they’ve added too many features to a basic Teleprompter app not everything has to have AI guys your sprinting to join a race that isn’t even being run, I continue to use the app, but the fact that I have to uninstall it to reinstall it just so I can get it to work is goddamn ridiculous.
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Charge to upgrade but no features
They charge you 33.99 to upgrade but then tell you all the features you want are on the next upgrade. Ridiculous
It crashes a lot
I have the paid version and just recorded a 20m video; it showed it was saving, but it wasn’t saved. I lost everything. It always crashes when you are recording.
Extremely disappointing customer service
I’m extremely disappointed with BIGVU. I had an issue involving my purchase/subscription through the Apple App Store and reached out to BIGVU by email for help. Despite taking the time to explain the situation and contact them directly, I have received no response.
It’s incredibly frustrating to pay for a service and then be completely ignored when there’s a problem. I understand that Apple handles certain App Store transactions, but that doesn’t excuse a company from responding to a customer who is genuinely trying to get an issue resolved.
The lack of communication alone has completely changed my opinion of BIGVU. Customer service matters, especially when someone is paying for your product. I expected at least a response or some kind of guidance, and instead I’ve been left with nothing.
I would strongly recommend thinking twice before paying for this service if you expect responsive customer support when something goes wrong.
It’s incredibly frustrating to pay for a service and then be completely ignored when there’s a problem. I understand that Apple handles certain App Store transactions, but that doesn’t excuse a company from responding to a customer who is genuinely trying to get an issue resolved.
The lack of communication alone has completely changed my opinion of BIGVU. Customer service matters, especially when someone is paying for your product. I expected at least a response or some kind of guidance, and instead I’ve been left with nothing.
I would strongly recommend thinking twice before paying for this service if you expect responsive customer support when something goes wrong.
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