they had a great thing going until they start changing everything
all I can do is repeat myself they've messed up their program made it too damn difficult for people to get into it. They're trying to recharge me again for a new fee.
Disappointed and letdown
I’ve been using big view for the last seven months to make my content more cohesive using ChatGPT to write a script, refining it and then uploading it into the Teleprompter and recording my video in small 30 second takes did not incur an issue until recently when they decided to add no big surprise an AI assistant instead of actually using a human being to answer chats when there’s a concern involving their software this then prompted me to wait a week for a phone call from there tech people while they proceeded to email me and try to hash it out over three days. I didn’t make the phone call because after I complained enough in email problems started to resolve themselves however, once again this app is closing out mid script. I think they’ve added too many features to a basic Teleprompter app not everything has to have AI guys your sprinting to join a race that isn’t even being run, I continue to use the app, but the fact that I have to uninstall it to reinstall it just so I can get it to work is goddamn ridiculous.
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Charge to upgrade but no features
They charge you 33.99 to upgrade but then tell you all the features you want are on the next upgrade. Ridiculous
It crashes a lot
I have the paid version and just recorded a 20m video; it showed it was saving, but it wasn’t saved. I lost everything. It always crashes when you are recording.
Extremely disappointing customer service
I’m extremely disappointed with BIGVU. I had an issue involving my purchase/subscription through the Apple App Store and reached out to BIGVU by email for help. Despite taking the time to explain the situation and contact them directly, I have received no response.
It’s incredibly frustrating to pay for a service and then be completely ignored when there’s a problem. I understand that Apple handles certain App Store transactions, but that doesn’t excuse a company from responding to a customer who is genuinely trying to get an issue resolved.
The lack of communication alone has completely changed my opinion of BIGVU. Customer service matters, especially when someone is paying for your product. I expected at least a response or some kind of guidance, and instead I’ve been left with nothing.
I would strongly recommend thinking twice before paying for this service if you expect responsive customer support when something goes wrong.
It’s incredibly frustrating to pay for a service and then be completely ignored when there’s a problem. I understand that Apple handles certain App Store transactions, but that doesn’t excuse a company from responding to a customer who is genuinely trying to get an issue resolved.
The lack of communication alone has completely changed my opinion of BIGVU. Customer service matters, especially when someone is paying for your product. I expected at least a response or some kind of guidance, and instead I’ve been left with nothing.
I would strongly recommend thinking twice before paying for this service if you expect responsive customer support when something goes wrong.
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Frustrating
The recordings consistently don’t save because the app doesn’t register that my recording was longer than two seconds. It is a CONSISTENT issue and very annoying.
Lag in sync
Don’t use it, I wasted my money.
Randomly changed configurations on me and wiped out all of my videos and scripts.
So I was in the middle of editing a video, and suddenly a random window opens up, allowing me to post my videos with the click of one button. I bypass that option, and suddenly the app layout looks completely different and every single one of my recordings are deleted.
Every single one of them.
My scripts are also gone.
Every SINGLE one of them.
If this isn’t a nasty glitch than this app is borderline worthless. If it’s a glitch, then this app is completely unreliable.
Oh, and your viewers will absolutely know that you’re looking at a script. The only way to make it look like you’re looking at your camera lens is if you’re looking at the very top of your screen just below the lenses.
This app definitely does not live up to the hype from their ads.
Every single one of them.
My scripts are also gone.
Every SINGLE one of them.
If this isn’t a nasty glitch than this app is borderline worthless. If it’s a glitch, then this app is completely unreliable.
Oh, and your viewers will absolutely know that you’re looking at a script. The only way to make it look like you’re looking at your camera lens is if you’re looking at the very top of your screen just below the lenses.
This app definitely does not live up to the hype from their ads.
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Scam
Advertising an all-in-one, yet still micro subscriptions within the app.
Very difficult to set up
What was to basically be plug-in play is absolutely not
Always looks like I’m looking at the screen instead of the camera
Even when I’m reading the lyrics at the top of the screen, just below the camera lens, it almost always looks like I’m looking at my screen and not at the camera itself. Also, it’s very difficult to adjust the speed of the captions as I’m talking.
Extremely Complicated
I downloaded this app after seeing an advertisement for it. I was interested in the AI generated video using my own photo. However, I subscribed and then it wanted me to purchase some kind of credits. It was very confusing so I just gave up. It seems like they suck you in and then try to get more money from you. Left a bad taste in my mouth.
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Customer Service
My videos from the past 3–4 years are gone. All I did was reinstall the app because it kept freezing. I followed every step the AI assistant suggested, and then it referred me to the actual support team.
Their only response was to tell me to check my Deleted folder. Really? As if I hadn’t already done that. Besides, why would videos I never deleted end up there in the first place?
I still haven’t received any meaningful response from the support team. I was previously a paying subscriber and was seriously considering renewing my subscription, but after this experience, that won’t be happening
Their only response was to tell me to check my Deleted folder. Really? As if I hadn’t already done that. Besides, why would videos I never deleted end up there in the first place?
I still haven’t received any meaningful response from the support team. I was previously a paying subscriber and was seriously considering renewing my subscription, but after this experience, that won’t be happening
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First time user
Worked really well and means I can use my phone with a teleprompter.
Won’t allow to cancel sub
Tried several times to cancel the free trial with no success now I’ve been charged $99.99 for the year and they won’t allow refunds stay far away
Poor Interface & Over priced
Advertising it as free app, one installed asking to update payment credentials. The interface is very poor and it is overpaid. they need to reconsider all these major factors.
Expensive
$17 a month for a teleprompter
Teleprompter freezes
Horrible experience. Wasted 3 hours troubleshooting trying to record a 12 min video
Avatar sintético
Nem havia me dado conta que entrou uma assinatura com cobrança automática. Baixei para teste e o avatar de IA é artificial demais. Não faz sentido produzir um avatar assim. Não olhei os recursos de teleprompter que talvez atenda. De todo modo pelo resultado desse primeiro teste, achei ruim.
I had to put five stars so people can see it
I paid for a subscription and it crashed i can’t even do anything on the app if I’m paying for pro how am i out of credits then you can not refresh the app or they way you to keep paying for subscription when all the subscription is already high don’t get this app it’s highway robbery
