Do not use this company
The scooters are broken every time. In the past 48 hours 3 out of 3 scooters have been faulty. I was charged for a 10 minutes just while my friends were looking for other bird scooters that weren’t fault. Also the app is garbage too.
The app’s not bad, but half the scooters don’t work
The app’s not bad but half the scooters don’t work or have issues some of them don’t even start yet you get charged anyway you can get this refunded but only up to a certain amount of times after that you get charged and then the free ride which you can’t claim. It’s a shame because I found the scooters good value and great fun. They could quite easily fix this by removing the refund cap for scooters that haven’t moved less than 10 yards because they fail to start.
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Scooters are all broken
9 out of 10 scooters are broken, will break and won’t start in the middle of the trip. You have to push it all the way to a parking spot to end the trip. No customer service, only AI chatbot gives you coupons that CANNOT be redeemed with any subscription. Scam
Why wouldn’t you use this app?
Comes in clutch so many times in daily life. And with the new 1.99 deal. There’s no reason to not use this app. Been car free since 2024.
Bad for blacks
They don’t let you park or ride in black neighborhoods .. 👎🏾
Horrible customer service
I’ve tried emailing twice to get them to help me, but they always respond but never follow up. Ridiculous
Excellent App
This app works fine
Great
Amazing
Optional
Okay for a quick run
In LA/Venice
Uber is way cheaper
Horrible
Brakes are horrible no room on the roads its not even the unsafe roads its the horrible injuries
Great ride!
I’ve been having major problems with my ride. My first try tonight did NOT work. Please refund it. But this ride was excellent!
Thank you!
Thank you!
ABSOLUTELY SCAM
This app took my money before revealing that I could not even use the service. I registered while traveling in Spain with a Chinese passport. Bird never asked for identity verification, never warned me that my passport might not be supported, and instead immediately encouraged me to add money, making it look like I was ready to ride.
Only AFTER I paid and scanned a scooter did the app suddenly request identity verification. When I selected China as my nationality and tried to use my Chinese passport, the process became completely stuck with no option to continue.
This is absolutely outrageous. If Chinese passport holders cannot complete verification, Bird must disclose that BEFORE accepting payment—not after taking users’ money. The whole experience feels like an absolute scam: take the money first, then reveal that the customer cannot use the service.
Terrible app, misleading payment process, and completely unacceptable treatment of international travelers. Fix the verification system and refund every affected customer. ZERO STARS if I could.
Only AFTER I paid and scanned a scooter did the app suddenly request identity verification. When I selected China as my nationality and tried to use my Chinese passport, the process became completely stuck with no option to continue.
This is absolutely outrageous. If Chinese passport holders cannot complete verification, Bird must disclose that BEFORE accepting payment—not after taking users’ money. The whole experience feels like an absolute scam: take the money first, then reveal that the customer cannot use the service.
Terrible app, misleading payment process, and completely unacceptable treatment of international travelers. Fix the verification system and refund every affected customer. ZERO STARS if I could.
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Bad
Scammy
So fun!
Easy to use, and SUPER fun!
Amazing
It was all good till it started slowing down in the middle of the road. Will take again though.
Flynt
They are an amazing way of transportation!! I love the bird bikes they are super fast
New released version
New version of apps does not have “My Bird” so can’t find my A Frame bike anymore. How do I reset the message that say that I need a service for my bike?
It keeps over charging me and won’t send my money back
The app help, support, contacts are useless. When they over charge you, there’s no way to contact them. This isn’t the first time that it has happened to me, I’m so tired of it. I don’t write review but this is the worst service.
Disappointing product but good customer care
Scooter kept cutting out while on the road which was frustrating so i got off but they gave me a partial refund which is appreciated.
