Bird User Reviews

Customer Experience

Positive experience33.4% of reviews
Neutral4.4% of reviews
Negative experience62.3% of reviews

~ Based on 959 written reviews from the US App Store.

What users say

Is Bird Safe?

Bird — Ride Electric appears safe based on user ratings. AppsHunter Safety Score for Bird is 98/100.

This assessment is based on 1,496,988 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.3% of ratings point to a safe experience
0.8% of ratings suggest some concerns
1.9% of ratings point to a risky experience

~ Based on 1,496,988 App Store ratings for Bird.

Is Bird Legit?

Bird — Ride Electric appears to be a legitimate app. AppsHunter Legitimacy Score for Bird is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

In LA/Venice

Uber is way cheaper

Horrible

Brakes are horrible no room on the roads its not even the unsafe roads its the horrible injuries

Great ride!

I’ve been having major problems with my ride. My first try tonight did NOT work. Please refund it. But this ride was excellent!
Thank you!

ABSOLUTELY SCAM

This app took my money before revealing that I could not even use the service. I registered while traveling in Spain with a Chinese passport. Bird never asked for identity verification, never warned me that my passport might not be supported, and instead immediately encouraged me to add money, making it look like I was ready to ride.
Only AFTER I paid and scanned a scooter did the app suddenly request identity verification. When I selected China as my nationality and tried to use my Chinese passport, the process became completely stuck with no option to continue.
This is absolutely outrageous. If Chinese passport holders cannot complete verification, Bird must disclose that BEFORE accepting payment—not after taking users’ money. The whole experience feels like an absolute scam: take the money first, then reveal that the customer cannot use the service.
Terrible app, misleading payment process, and completely unacceptable treatment of international travelers. Fix the verification system and refund every affected customer. ZERO STARS if I could.
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Bad

Scammy

So fun!

Easy to use, and SUPER fun!

Amazing

It was all good till it started slowing down in the middle of the road. Will take again though.

Flynt

They are an amazing way of transportation!! I love the bird bikes they are super fast

New released version

New version of apps does not have “My Bird” so can’t find my A Frame bike anymore. How do I reset the message that say that I need a service for my bike?

It keeps over charging me and won’t send my money back

The app help, support, contacts are useless. When they over charge you, there’s no way to contact them. This isn’t the first time that it has happened to me, I’m so tired of it. I don’t write review but this is the worst service.

Disappointing product but good customer care

Scooter kept cutting out while on the road which was frustrating so i got off but they gave me a partial refund which is appreciated.

Brasil

Muito bom pra curtir com sua família

Very fun loved the ride

5 stars

EULA claims rights over voice and image

This app requires you to give the company complete rights over your voice and image. Eg they could legally create AI generated ads with you in them.

VERY UNPLEASANT

scooters and bikes work great but i do not like them ,too scary.

Best

Best experience so fun

Fun to ride

99% of the time, they work every time!

Приветик

It's cheaper and more convenient to travel by bus!!!!!

Good bike

Great ride

Auto Payment error

Overall it works really good. Got into recent issue of my card got charged for auto renew of the pass even though i had it cancelled. There is no option to dispute the charge.