Difficult to navigate
Missing Basic functionality
Response from developer
Thank you for your thoughtful feedback. We’re glad to hear that you find the app straightforward and easy to use, that’s something we intentionally prioritize. We also appreciate your comments around functionality and role-based differentiation. As our platform continues to expand, enhancing user permissions and tailoring experiences by role is an area we’re actively investing in. Feedback like yours helps guide where we focus next to ensure the app delivers the full value of the data available across the platform. If you’re open to it, we’d welcome the opportunity to learn more about the specific capabilities you’d like to see improved. Please feel free to reach out to us at ciera.saldona@birdeye.com so we can connect. Thanks again for taking the time to share your perspective.
Laveta
Horrible customer service after you want to cancel
Don’t do business with Birdeye. Save your money
Response from developer
Thank you for sharing this feedback. I’m very sorry for the frustration you’ve experienced—especially around cancellation communication and unexpected charges. That’s not the experience we want any customer to have. If you communicated your intent to cancel and did not receive proper follow-up, we want to review what happened and address this as quickly as possible. The lack of response from billing is particularly concerning, and we take that seriously. Please contact us directly at ciera.saldona@birdeye.com so we can identify your account and resolve this immediately.
