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Birdeye

Birdeye

by Birdeye Inc.

510 ratings
150 reviews
💼 Business
Free

Details

Released
August 24, 2015
Updated
October 22, 2026

Developer

Birdeye Inc.
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iphone
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About

This platform helps multi-location businesses grow by automating customer acquisition. It offers tools for collecting reviews, managing leads, sending surveys, and texting customers, all from a single interface. Enhance your customer journey from initial contact to repeat business.

✓Collect reviews from customers
✓Convert leads and manage inquiries
✓Run customer surveys
✓Text customers directly
✓Manage referrals
✓Unified inbox for messages
✓Analyze business insights
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What users say about Birdeye

Reviews of Birdeye are mostly negative: the Business app is rated 4.3/5 from 510 App Store ratings. What users like most: easy to use, helpful for managing reviews. Top complaints: buggy mobile app with crashes and glitches, difficult to cancel subscription. Summarized from real user reviews.

Positive things

  • 🚀Easy to use
  • 🚀Helpful for managing reviews
  • 🚀Effective at generating more reviews
  • 🚀Convenient mobile app
  • 🚀Good customer service

Negative things

  • 🐛Buggy mobile app with crashes and glitches
  • 🔒Difficult to cancel subscription
  • 💰Expensive for the value provided
  • 🤖Poor communication and unresponsive support
  • 🤖Unreliable service and unfulfilled promises
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+1

What's New in Birdeye

5.7.87

October 22, 2026

Manage Business Hours on the Go! :- Update your business hours directly from the app under Basic Business Information for a quick and seamless experience. :- Keep your business information accurate and up to date with ease. :- Enjoy minor bug fixes and performance improvements for a smoother experience. Update now to enjoy the latest improvements!

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User reviews

Most RecentHighest RatedLowest Rated

Trash

This is the worst unnecessary tool ever. They are unreachable when you want to cancel! Run your card without authorization! Haven’t spiked to anyone since they sign you up.
Sskipj8

Won’t cancel

Our business is out of business and I’ve asked multiple times to cancel my subscription and they won’t do it and keep billing
Ttsab

Difficult to navigate

I have used other reputation type apps and this one falls far short. I have two accounts and can not move between them. The notifications are not consistent which is critical..
TGThis Gal

Missing Basic functionality

The app itself is straightforward and simple to use, but lacks basic functionality and true role type differentiation. Birdeye’s got a big set of products with a lot of potential to bring really important customer data right to the pocket of every employee — it’s unfortunate that the app goes under loved.
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RRemnant001

Laveta

Good app
Kkillercooljr
See 145 more reviews

User experience

🐞

Reported Bugs

3 issues

Mobile app crashes on login

Bug

Syncing issues between mobile and web platforms

Bug

Inaccurate review tracking and reporting

Bug
✨

Requested Features

4 requests

Improve mobile app functionality and stability

Feature

Allow users to easily cancel subscriptions

Feature

Offer more affordable pricing options

Feature

Improve customer service and communication

Feature

FAQ

What does Birdeye do for businesses?

Birdeye is an all-in-one Experience Marketing platform designed for multi-location businesses. It helps businesses be found online, connect with customers through various channels, and deliver exceptional customer experiences. Key functionalities include collecting reviews, managing leads, running surveys, and texting customers.

What are the key features of the Birdeye app?

The app allows you to send review requests via text or email to encourage reviews on platforms like Google and Facebook. It also provides a Unified Inbox to respond to messages from webchat, text, and Facebook Messenger in one place. Additionally, you can analyze reports for actionable insights and receive instant alerts.

How does Birdeye help businesses get more reviews?

Birdeye makes it effortless to collect new reviews by enabling you to send text or email review requests directly to your customers. These requests can be for major review sites like Google and Facebook, as well as over 200 other supported review sources.

Is Birdeye suitable for businesses with multiple locations?

Yes, Birdeye is specifically designed for multi-location businesses, whether they have 10 or 10,000 locations. The platform's features are built to manage customer interactions and growth across numerous branches efficiently.

How can I contact support if I have questions about Birdeye?

If you have any questions regarding the Birdeye platform, you can contact their support team directly via email at support@birdeye.com. They are available to assist with inquiries about the app's features and functionality.