Birdeye appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for Birdeye is 78 out of 100 points across 7 verification signals from App Store and developer data.

Birdeye User Reviews

Name: Birdeye
Rating: 4.3 (502 reviews)

Birdeye

Birdeye Inc.

💼 Business

Customer Experience

Positive experience52.7% of reviews

Neutral3.4% of reviews

Negative experience43.9% of reviews

~ Based on 148 written reviews from the US App Store.

What users say

Summarized from real user reviews of Birdeye. Based on 502 reviews and a 4.3/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Business app.

Positive things

🚀Easy to use
🚀Helpful for managing reviews
🚀Effective at generating more reviews
🚀Convenient mobile app
🚀Good customer service

Negative things

🐛Buggy mobile app with crashes and glitches
🔒Difficult to cancel subscription
💰Expensive for the value provided
🤖Poor communication and unresponsive support
🤖Unreliable service and unfulfilled promises

Is Birdeye Safe?

Birdeye appears safe based on user ratings. AppsHunter Safety Score for Birdeye is 85/100.

This assessment is based on 502 user ratings, with an App Store average of 4.3/5.

Safety Analysis

82.5% of ratings point to a safe experience

1.6% of ratings suggest some concerns

15.9% of ratings point to a risky experience

~ Based on 502 App Store ratings for Birdeye.

Is Birdeye Legit?

Birdeye appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Birdeye is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Difficult to navigate

I have used other reputation type apps and this one falls far short. I have two accounts and can not move between them. The notifications are not consistent which is critical..

This Gal

4 months ago

Missing Basic functionality

The app itself is straightforward and simple to use, but lacks basic functionality and true role type differentiation. Birdeye’s got a big set of products with a lot of potential to bring really important customer data right to the pocket of every employee — it’s unfortunate that the app goes under loved.

Remnant001

6 months ago

Response from developer

Thank you for your thoughtful feedback. We’re glad to hear that you find the app straightforward and easy to use, that’s something we intentionally prioritize. We also appreciate your comments around functionality and role-based differentiation. As our platform continues to expand, enhancing user permissions and tailoring experiences by role is an area we’re actively investing in. Feedback like yours helps guide where we focus next to ensure the app delivers the full value of the data available across the platform. If you’re open to it, we’d welcome the opportunity to learn more about the specific capabilities you’d like to see improved. Please feel free to reach out to us at ciera.saldona@birdeye.com so we can connect. Thanks again for taking the time to share your perspective.

Laveta

Good app

killercooljr

6 months ago

Horrible customer service after you want to cancel

I had told a few agents several times that we were changing software and we were going to need to cancel. They had informed me that someone would reach out. After a few months they charge my card for an outrageous amount. I’ve reached out to have somebody from billing to get back to me five times and still nothing.

Don’t do business with Birdeye. Save your money

Giorgio2222221000000

6 months ago

Response from developer

Thank you for sharing this feedback. I’m very sorry for the frustration you’ve experienced—especially around cancellation communication and unexpected charges. That’s not the experience we want any customer to have. If you communicated your intent to cancel and did not receive proper follow-up, we want to review what happened and address this as quickly as possible. The lack of response from billing is particularly concerning, and we take that seriously. Please contact us directly at ciera.saldona@birdeye.com so we can identify your account and resolve this immediately.

Scam

Had a horrible experience with this company. I was previously an advocate for them, but I felt that they swindled me for a hefty monthly payment for a year and would not let me cancel or even pause my subscription with plenty of notice. Not worth the price and as others have said, be very wary of their contract. I will never use or recommend them again.

Julianna02

9 months ago

Scam company

Please avoid engaging with this company, as they are fraudulent and deceitful. They simply take your money without providing any legitimate services, and they only contact you to conduct video calls for peculiar conversations, thereby stealing your money.

DL2509

9 months ago

Lies

Lies lies lies

avsolutionstx

10 months ago

No reviews

They got us no new reviews in a year.

Ronko6

10 months ago

Very Poor

Limited options for operating on the run

Raytanner1959

10 months ago

Hopeless for business

Complete ripoff .. do t go any close to this app and never sign a direct debit agreement. I have communicated with them and a team member from Birdeye got in touch with me and sent an email confirming that the subscription will be cancelled.
We are in August and they still deducting money from my credit card every month. Please do not subscribe to this app ever. These guys are just there to rip people off. The developer sent me an email asking if I wish to take my review off. I will approach ACCC and look at all options. They have to realise small business owners are struggling to make ends meet and not for these idiots to rip them off. Very bad service. Hope they realise what they have done.

business owner Melbourne

a year ago

Very Poor

Limited options for operating on the run

Raytanner1959

a year ago

Settings are useless

Please make it so I don’t get alerted 50 times day about a review. I only want to be notified about messages assigned to me

Ayy Bish

a year ago

Hopeless for business

Complete ripoff .. do t go any close to this app and never sign a direct debit agreement.

business owner Melbourne

a year ago

Don’t subscribe with this company

We hired this company for our marketing, but it’s been extremely difficult to cancel the service. We’ve been calling for over a month, yet they still charged us this month. Our service was actually cancelled back in March, but we’re still receiving bills from them. It’s ridiculous!

Post by Zoe

a year ago

Susie

Amazing lives the treatments

Dennis3789

a year ago

UNRELIABLE

auto responses are not consistent. They are not always triggered as they should be.

New glitch occurring after a year of using it… false response for people opting out now showing up contacting these people, and they have confirmed that they have NOT opted out.”

Business JL

a year ago

Not comparable to podium

Our company switched to Birdeye from podium. This is what I can not do now: I can not send multiple photos or videos. Attachments must be under 5mb. When I receive a message, I have to refresh the page in order to respond. I can’t mute all notifications with one click. I have to turn them all off with 5 clicks. I can’t turn email notifications off. I have changed it in my settings 3x and still getting 40 emails a day.

Pet Resort Manager

a year ago

Response from developer

Thank you for taking the time to share your experience. We’re sorry to hear that you’re facing these challenges, and we appreciate you bringing them to our attention. At Birdeye, we are committed to continuous improvement and delivering a seamless experience for our customers. We have shared your feedback with our product team to review enhancements related to file attachments, real-time messaging, notification settings, and email preferences. We’d love the opportunity to connect with you directly to troubleshoot the issues you’re encountering and discuss solutions. Please reach out to us at ciera.saldona@birdeye.com so we can assist you.

Not iPad Friendly

Not easily operable for use on an iPad, because there’s no horizontal layout formatting for the app

a.haute

a year ago

Not bad

Good for those who are scaling the business.
For small business, it sucks. The monthly charges are way higher.

Sidmoncton

a year ago

Intuitive & Responsive

Birdeye has completely transformed how we manage reviews, messaging, and customer feedback—all from one easy-to-use platform. We’ve seen a huge boost in our online reputation and lead conversion thanks to their powerful automation tools. The support team is incredible, always ready to help and truly invested in our success.

jlyons99