Bitdefender SecurePass User Reviews

Name: Bitdefender SecurePass
Rating: 4.5 (234 reviews)

Bitdefender SecurePass

Bitdefender SRL

🔧 Utilities

📊 Productivity

Customer Experience

Positive experience42.4% of reviews

Neutral10.9% of reviews

Negative experience46.7% of reviews

~ Based on 92 written reviews from the US App Store.

Is Bitdefender SecurePass Safe?

Bitdefender SecurePass appears safe based on user ratings. AppsHunter Safety Score for Bitdefender SecurePass is 88/100.

This assessment is based on 234 user ratings, with an App Store average of 4.5/5.

Safety Analysis

90.6% of ratings point to a safe experience

0.9% of ratings suggest some concerns

8.5% of ratings point to a risky experience

~ Based on 234 App Store ratings for Bitdefender SecurePass.

Is Bitdefender SecurePass Legit?

Bitdefender SecurePass appears to be a legitimate app. AppsHunter Legitimacy Score for Bitdefender SecurePass is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Can’t manually add sites

Unlike the original password manager with Bitdefender Password Manager and then re-login a second time and then you can add a new site and password manually. This is a horrible ‘upgrade’.

Edit: I just logged into another website. Secure Pass is open. Did it remember my credentials? Of course not! It’s a POS app. Use a different app.

Tasdflkafsvd;kl

a month ago

Response from developer

We're sorry to hear SecurePass isn't meeting your expectations. Your feedback is valuable, and we'd like to investigate the login and autofill issues you're experiencing. Please contact us at bitsy@bitdefender.com so we can help.

Not all that

I’m had Bitdefender Password Manager before with no trouble. This one is a pain and even though I have an account, once I download it to my iPhone and try to open it, it will NOT respond to Connect To Account / just sits there - even after deleting it and reinstalling it.

WalterTX

a month ago

Response from developer

Sorry to hear that. Finding passwords and cards should be quick and intuitive, and we know this experience fell short. Please reach out to us at bitsy@bitdefender.com so we can review what went wrong and improve it.

Attention : politique commerciale décevante et accès aux données bloqué

Très déçu par Bitdefender. Après l'arrêt de leur ancien gestionnaire de mots de passe, ils bloquent l'accès à mes données personnelles pour m'obliger à payer un supplément. Malgré mon abonnement Total Security en cours, le service client refuse de m'aider sans nouvel achat. Une pratique commerciale que je trouve inacceptable et très opaque. Passez votre chemin

Apple40090

2 months ago

App won’t open

This App was working really well, but now for some unknown reason when trying to open it the App just keeps looping around but will not open.
A day or two later an app update was available, after installing the new version the app worked as it should. Still don’t know what happened previously??

💀Phantom💀1936

2 months ago

Response from developer

That sounds frustrating, and it’s not how the app should behave. Please reach out to us at bitsy@bitdefender.com so we can investigate and help you get it working again.

J’avais commencé à l’installer

Dommage que ce n’est pas complètement en français.
J’ai essayé de l’installer mais j’ai abandonné car on tombe continuellement sur des termes anglais.

gédéon59

2 months ago

Response from developer

Nous sommes désolés que la présence de termes anglais ait compliqué l’installation. Votre retour est précieux et nous aide à améliorer l’expérience. N’hésitez pas à nous contacter à bitsy@bitdefender.com afin de partager plus de détails.

My Suggestion

Nost websites won’t make SecurePass to ask you to save your password when you create one, and it's even worse with apps...

My suggestion: a Safari Extension, it would be a game changer! 🤩

The passkeys are still not working.
There’s a bug when you click in the “key” when filling a password in Safari (iOS ofc).

Another thing: it’s slow to open when filling (heavy?)

I'm actually rooting for them because I like Bitdefender products, it’s still missing the safari extension…

It works good in general 👍🏻

Beirute

2 months ago

Response from developer

Thanks for the honest feedback. We appreciate you pointing this out—passkey support is a great suggestion, and we’re continuously working to improve features like this.

Problème depuis dernière MAJ

Ne fonctionne plus depuis la dernière maj
Ça clignote comme un sapin de Noël, ensuite on a le message « connection issues detected »
Désinstallation et réinstallation effectuée mais le problème persiste

jps225

2 months ago

Response from developer

Nous sommes désolés pour ce problème, ce n’est pas le comportement attendu. Merci de nous contacter à bitsy@bitdefender.com afin que nous puissions analyser la situation et vous aider à le résoudre rapidement.

Nicht zu starten

Leider funktioniert die App nach der Einrichtung nicht. Wenn man sie aufruft kommt nur ein flackernder Bildschirm der einem Anzeigt das es Probleme mit der Internet Verbindung gibt. Auch eine Neuinstallation konnte das Problem nicht lösen. Sehr ärgerlich nachdem man praktisch zur Umstellung gezwungen wurde weil das bisherige kostenpflichtige Produkt nicht mehr unterstützt wird.

geotravelling

3 months ago

Response from developer

Es tut uns leid für diese Erfahrung. Das Verhalten klingt nicht korrekt und sollte so nicht auftreten. Bitte kontaktieren Sie uns unter bitsy@bitdefender.com, damit wir das Problem gemeinsam prüfen und eine Lösung finden können.

eine gute App, aber nach dem Update nutzlos

Ich nutze diese App schon eine Weile, aber nach dem neuesten Update schafft es die App nicht mehr bis zum Startbildschirm. Auf dem Weg dahin erscheint eine flackernder Bildschirm, der Verbindungsprobleme hinweist. Komisch das alle anderen Apps diese Probleme nicht haben. Und eh mit der Caht-Support eine Lösung anbietet, kann ich auch meinen Briefkasten fragen.
Also bitte die App zeitnah überarbeiten oder eine Lösung anbieten.
P.S. Neu installiert mit jeweiligem Neustart habe ich schon gemacht.

Michi_N.

3 months ago

Response from developer

Das klingt wirklich frustrierend, besonders nach dem Update. So sollte die App nicht reagieren. Bitte melde dich unter bitsy@bitdefender.com – wir schauen uns das gezielt an und helfen dir, das Problem schnell zu beheben.

Broken

After the current update, I can no longer login. The product goes into an infinite loop and will not let me enter the master password rendering it completely unuseable

Fortunately I can login on my laptop and The browser plug-in gives me access to the current version of Passwords

ikf956

3 months ago

Response from developer

Sorry for the trouble after the update. That loop shouldn’t happen. Please reach out to us at bitsy@bitdefender.com and we’ll investigate and help restore access as quickly as possible.

Disastrous rollout

Update 7th June
Works now, i understand it did not accept my master password because the new app asked for a longer password. I did not see that requirement anywhere before, so to give the benefit of the doubt, let’s say I may have missed this.

I had no issues with the former password manager, but am just unable to use the new one on my ipad air. Keep asking my master password. It’s always the same, never changed it, but it refuses it. I connected through my PC, changed the master password, entered the new one… still refusing it. Extremely frustrating as I am now blocked to access a lot of application. If I can’t get this back without wiping out everything, I will definitely get rid of the whole suite.

Mermoz64

3 months ago

Response from developer

We’re sorry for the frustration, this definitely isn’t the expected behavior. Issues with the master password should not block access like this. Please contact us at bitsy@bitdefender.com so we can help you recover access safely.

Slow and poor responsive design

Was looking at moving to SecurePass from 1Password. SecurePass is far behind in functionality and is very slow when not on a high speed internet connection. I travel a lot and not every location has high speed connectivity. Does not render well on an iPad. There are much better alternatives in the market.

MikeMikeK

3 months ago

Response from developer

Thanks for sharing your experience. We understand how important speed and reliability are, especially when traveling. We’d like to look into this for you—please reach out at bitsy@bitdefender.com so we can help improve your experience.

Nul

Pas en français

rené55

3 months ago

Response from developer

Oui, l’application est disponible en français. Voici comment changer la langue : Tapez sur le menu More. En haut de l’écran, tapez sur Settings. Ouvrez le menu déroulant Langue d’affichage. Choisissez votre langue préférée parmi les options disponibles. Le changement est appliqué immédiatement.

Login-Name verschwunden

Beim Passwort-Manager hat man immer den favorisierten Login-Namen angezeigt bekommen. Jetzt sieht man nur den Namen der App oder der Website. So kann man aber nicht sehen, welchen Login man nun benutzt. Man muss immer erst auf den Schlüssel gehen, um das gewollte Profil auszusuchen.

eagle501

3 months ago

Response from developer

Danke für dein Feedback. Wir verstehen, dass die reduzierte Anzeige der Logins unübersichtlich sein kann und prüfen bereits Verbesserungen. Wenn du Unterstützung möchtest, schreib uns bitte an bitsy@bitdefender.com.

Autofill does not work anymore

I am satisfied with the new layout and functionalities but the autofilling (login & password) from my iPhone to Safari isn’t working anymore… Could you please fix it to avoid copy/paste from the app? Thank you!

Skipper7486

4 months ago

Response from developer

Thanks for the feedback. We’re sorry autofill no longer works with Safari on iPhone—that shouldn’t happen. Please contact us at bitsy@bitdefender.com so we can investigate and help restore autofill.

Items without URL not opening

I just changed to this app and imported my items via CSV File. Items without an URL are not opening on the app. This is very disappointing. @Developers Please repair this immediately.

RomReu

4 months ago

Response from developer

Sorry to hear this. Items without URLs should work properly after CSV import. We’d like to investigate what’s happening in your case. Please contact us at bitsy@bitdefender.com and share the details.

Même problème qu’avec l’ancien

Quand on veux importer des identifiants on les retrouve sans les dossiers. Après il faut reclasser un par un les identifiants. Très fastidieux.

Personne-du-78

5 months ago

Response from developer

Merci pour le signalement. La conservation des dossiers lors de l’import est importante et cette expérience n’est pas idéale. Contactez‑nous à bitsy@bitdefender.com afin que nous puissions analyser cela et trouver une solution.

Mediocre app

Bitdefender Password Manager app is better for mobility device.

Namenick??

5 months ago

Response from developer

Thanks for the feedback. Could you tell us which accessibility issues you’ve noticed and in which parts of the app? We’d like to focus on them. Please contact us at bitsy@bitdefender.com so we can help.

App not logging in

App is not logging in via google account, loader keeps on spinning. Please fix, otherwise 5 stars.

Suthan95

5 months ago

Response from developer

Sorry about the login issue. The app shouldn’t hang when signing in with Google. Please contact us at bitsy@bitdefender.com with your device and app version so we can help resolve it.