Weak customer support
The verification process take a very long time . The status shows verified and the application still show that it needs to be verified despite providing all the needed documents. There is an existing problem with viewing the portfolio PNL and performance. The customer service did not give me any update or even gave a small effort to explain or advise how long will it take. They end the conversation without any conclusion or closure which is a customer service 101 rule. Every question is answered with will contact you as soon as possible without every addressing the problem or confirming it. That’s really disappointing
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NNASAH777
Not good
The BitOasis app is terrible; using it made me loathe cryptocurrency trading, and they caused me to lose a significant amount of money. They have a major issue with their peer-to-peer (P2P) trading service, so if you use this app, avoid that feature entirely. I was unable to sell or transfer my holdings—resulting in massive losses—because they blocked all buy, sell, and transfer options. Furthermore, bank withdrawals occur without your knowledge; when you contact them, they promise that customer service will get back to you to resolve the issue, but they never do—it is nothing but empty promises. It is truly a terrible
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MM_K2026
Only for add/withdraw funds in the region
Use this if only if you’re in the region and need a platform you can quickly add funds or withdraw funds from your crypto wallet and your bank account.
40% of the coin projects they have will be discontinued on regular basis, and force you to either sell or withdraw. And the verification process for old members who need ID renewals is horrible, no way to upload the new files other than sending in email. You would think they would fix this after 4 years, but no.
Can you please fix your integration with sumsub for the verification process? Every time i go through the process, it just simply go to Completed! Nothing uploaded nothin done other than the consent!
40% of the coin projects they have will be discontinued on regular basis, and force you to either sell or withdraw. And the verification process for old members who need ID renewals is horrible, no way to upload the new files other than sending in email. You would think they would fix this after 4 years, but no.
Can you please fix your integration with sumsub for the verification process? Every time i go through the process, it just simply go to Completed! Nothing uploaded nothin done other than the consent!
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ASAstral Steve
Nothing works on profile page
The onboarding process is so messed up I skipped the app and used another platform.
PPranshuD
Responsive customer service
Compared to last year my recent experience with customer service was prompt and professional. I think they have made huge progress in that direction
NNkwenti_Fon
