Love the platform
JCV
Realistic & Motivating
I’ve been using Bkool since Feb 2018. I’ve tried others on the market when offered a free trial but nothing else compares to this for realism, ease of use and motivation.
I enjoy the real scenery in this app, even cycling in areas of Europe I’ve visited and calling my wife in to point out a hotel we stayed at or a restaurant we ate in!
Keeping motivated doing indoor cardio exercise isn’t easy but with Bkool I’m always trying to improve my time for a route or trying to catch someone ahead of me. Even when I’m tiring, I’ll try to go faster to ensure nobody overtakes me.
I used to use this with a turbo trainer and recently switched to a “smart” bike. Both of these have linked perfectly with the app giving me the extra resistance going up hills and, on my new bike, the gears show up on the screen.
You can also change the gearing completely for mountain stages or time trials.
Bkool update the software regularly plus they’re always running different events such as the Giro d’Italia to help motivate you to complete all the stages.
I enjoy the real scenery in this app, even cycling in areas of Europe I’ve visited and calling my wife in to point out a hotel we stayed at or a restaurant we ate in!
Keeping motivated doing indoor cardio exercise isn’t easy but with Bkool I’m always trying to improve my time for a route or trying to catch someone ahead of me. Even when I’m tiring, I’ll try to go faster to ensure nobody overtakes me.
I used to use this with a turbo trainer and recently switched to a “smart” bike. Both of these have linked perfectly with the app giving me the extra resistance going up hills and, on my new bike, the gears show up on the screen.
You can also change the gearing completely for mountain stages or time trials.
Bkool update the software regularly plus they’re always running different events such as the Giro d’Italia to help motivate you to complete all the stages.
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Like something from 10 years ago
How a paid subscription can have an app that makes you log in every time and doesn’t save your password is beyond me.
Won’t Let Me Register
I can’t even sign up. When I put in my email address, it tells me to use a different email address. I don’t have a different email address????
Response from developer
Hello Zootooz, Thank you for your review and sorry about that issue, it usually happens when you are already registered. Please send us more details through the following link: support.bkool.com/hc/en-us/requests/new?ticket_form_id=360000021366 and our Support Team will assist you as soon as possible. BKOOL Team
Rubbish
Didn’t send through verification code to even be able to log in!
Can’t get a trial using iCloud “hide my email” address
I went through the setup screen and it rejects using “hide my email” address. I had a problem on Zwift when I mistakenly used my real email address, and couldn’t change it without losing years of history. I don’t want to expose my real email address especially on a trial subscription.
I’m afraid if BKOOL won’t take “Hide my email” address, I will look elsewhere for a Zwift replacement.
I’m afraid if BKOOL won’t take “Hide my email” address, I will look elsewhere for a Zwift replacement.
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Terrible app and program!
I downloaded to get a free trial, but that didn’t work, so I tried again and was charged £7.99 for the privilege. Now I still can’t link Strava, which was all I was trying to do before I got started. There’s no way to easily contact anybody who can either help, or refund my money. Not even linked it to my wahoo trainer…don’t want to use such an unscrupulous company. Choose Zwift or Wahoo Systm. Both far superior.
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Customer Service is great
Been using BKOOL for about a year. Love the way you can switch between virtual world and actual footage. However this last winter season I just used the BKOOL fitness app to work on my strength and speed. Great selection of instructors to choose from. However my app stop working (wouldn’t open up) so I email support. They got back with me pronto and told me what to do to remedy the problem. Very impressed with the app and the economical price.
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Response from developer
Hello, Thank you for taking the time to write a review about us! Have a great day. BKOOL Team
Love it, however
Love the app. Just wish you could pause timer when riding instead of continuing to run. Sometimes you need to stop and do something and you want to pause the ride like a Garmin.
Response from developer
Hello, Thank you for your comment! We welcome new ideas from our users. You can send us your suggestion to suggestions@bkool.com so our team can consider your idea. BKOOL Team
Lots of error messages
There are many much better options on the cycling apps market.
After the free trial, I forgot to cancel and sadly I have paid an extra month for nothing, will no longer use…
After the free trial, I forgot to cancel and sadly I have paid an extra month for nothing, will no longer use…
I prefer this to Zwift
I really like the videos as I feel that I’m actually cycling there. The search feature is the most frustrating though and this really needs improving.
Great virtual riding and so many routes
I’ve been using this app for three years now and still find it stands out from the rest of the virtual sim rides on the market. Great choice of routes from all over the world 3d, map or video and now with its guided classes I can mix up my trading schedule. Also thanks to the support team who are really proactive
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Nice when it works, updates are problematic
Been using Bkool for a couple years. Since the last update a couple of weeks ago, distance completed and distance remaining in a session does not display correctly. This is a problem in both the iOS app and the PC application. Bkool doesn’t reply to support e-mails (and makes it incredibly hard to even find an address to report a problem). Similar problems have occurred in the past where an update breaks a significant piece of functionality and it takes forever for Bkool to resolve the problem. (Update - with respect to the developer response below, I sent in a ticket and received an automated acknowledgment a week ago and have heard nothing since).
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Response from developer
Hello MPM8010, Thank you for your review. I am not sure which email you wrote to, as the way to contact our Support Team is either via our Help section or via the following form: support.bkool.com/hc/en-us/requests/new?ticket_form_id=360000021366 Please send us more details about your issue and our Support Team will assist you as soon as possible. BKOOL Team
Unstable buggy and unacceptable
Latest update just hangs and hangs on all platforms. Stability has gone from bad to worse.
Regular crashes
Previous version on ipad fine. Latest version oct 2021 disappointing due to lack of stability (4 times in just 2 weeks). Have tried removal and reinstall to no avail. Problem seems to be “requires more ram” than an 11 month old ipad has…I find that ridiculous when previous version absolutely no issues with quality video play. This version crashes just on graphics. PC Version also buggy this version. No crashes yet, but the display of front menu misses out most of favourites, and so you have to rely on memory which is which, or guess. Please sort as I’d give 5 stars if it worked as it used to.
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Nice graphics and good videos
Used swift and RGT, an settled on BKOOL as my favourite training app. Works well on my laptop and on my iPad and have no issues connecting hrm or tacx flux turbo trainer. The interface is not the best. Took a bit of time to work out how to ride a gps course I created, but once you get the hang of it it becomes relatively straight forward. I like the studio workout videos as it adds another element to my training. For the money, I would say this is probably the best value.
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Great training aid
I use bkool on my iPad mini and laptop with an hdmi link to the tv screen and really enjoy it. I’ve had no major issues and find it great for when the weather is foul or I just want a quick burst of activity. There are no hills locally so being able to work out on hilly bkool routes is a regular part of my training. Watching the scenery on video and being able to compete against others on the route adds a good level of interest too.
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Has the most features and potential - the best for course recon
Sure, there are a few bugs here and there, but if you have compatible equipment and a decent internet connection, there’s almost nothing you can’t do on BKOOL. That’s part of why some people find it so complex - feature overload, to some extent. I manage 4 online racing leagues on BKOOL, and I’ve been on the platform for more than 5 years. I’ve seen its progress and am hopeful for its future. Makes Zwift look like a silly little game. For course recon, there’s nothing even close to BKOOL.
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Response from developer
Hello Cre8ivGuyVT, Thank you for taking the time to write a review about us! Great to hear you are enjoying BKOOL :) Have a great day. BKOOL Team
Great simulator
Way better than video games
Simply doesn’t work - hopeless!
I downloaded on my Mac Book Pro and iPad after subscribing to a Premium Account 30 day trial. The app on the Mac Book just crashed every time - refused to launch. On my iPad, the app launched and showed my sensors (Wahoo) all connected. However, as soon as I would try and launch a workout, it would say no sensors detected despite all sensors being green on the sensor page. I am cancelling my subscription - what a waste of time. Never had any issues with Sufferfest, Trainer Road or Rouvy. I would suggest you try one of the above, as this app is terrible.
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