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BlackBerry Connect

BlackBerry Connect

by BlackBerry Corporation

129 ratings
102 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • September 14, 2012
  • October 23, 2025

Features

Developer

BlackBerry Corporation
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BlackBerry Connect screenshot #1 for iPhone
BlackBerry Connect screenshot #2 for iPhone
BlackBerry Connect screenshot #3 for iPhone
BlackBerry Connect screenshot #4 for iPhone
BlackBerry Connect screenshot #5 for iPhone
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Reviews summary↘︎
⭐102
Reviews↘︎
📝12+ tags
Tags↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
Updates frequency↘︎
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About

This enterprise instant messaging and presence application enhances team communication and collaboration. It securely extends corporate IM platforms to mobile devices without VPNs, offering features like real-time availability and private contact management.

✓Instant messaging
✓Real-time presence
✓Corporate directory lookup
✓Secure data encryption
✓Background notifications
✓Conversation history search
Show original description

What users say

Summarized from real user reviews of BlackBerry Connect. Based on 129 reviews and a 1.6/5 average, it highlights the 2 positives and 17 negatives reviewers mention most about this Business app.

Positive things

  • 👍When it works, it's reliable
  • 👍Improved over time (recent positive mention)

Negative things

  • 🐛Constantly disconnects
  • 🐛Fails to connect
  • 🐛Messages lost/not received
  • 🐛Retry loops
  • 🐛Crashing/freezing
  • 🐛Login issues
  • 🐛Contacts show offline incorrectly
  • 🐛Notifications unreliable/missing
  • 🐛Background operation issues
  • 🐛Slow to connect/load
  • 🐛Inconsistent performance
  • 🐛HTML code in messages
  • 🐛App closes when switching apps
  • 🐛Authentication errors
  • 🐛Not compatible with iOS versions
  • 🐛Poor user interface
  • 🐛Chat history missing between devices
See all reviews

What's New in BlackBerry Connect

3.19.1

October 23, 2025

- bug fixes

User reviews

Most RecentHighest RatedLowest Rated

Not usable app

Should be removed from store. Important messages are lost. Its disconnecting all the time.
Liquid_soundLiquid_sound

Atrocious App, BlackBerry is the worst

When it works, it’s reliable but when it doesn’t, it’s absolute trash. It’ll just keep looping - trying to connect then retry after another 60 seconds. Absolute trash. I could use this app too and it is super unreliable. This goes from working to not working randomly and completely unpredictably and they don’t seem to care to fix it.
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BballsavantBballsavant

Malísima

Nunca se conecta y cuando por fin entra si te cambias de app se cierra
alfomr49alfomr49

Connection is touch and go

May connect, may just circle.
Doesn't matter if you are connected to wi-fi or 5G
Anitram_86Anitram_86

very weak

Does not establish connections properly. No chat option and limited fonts options
meesh2233meesh2233
See 97 more reviews

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User experience

🐞

Reported Bugs

33 issues

App disconnects frequently

Bug

App fails to connect

Bug

Messages are lost or not received

Bug

App enters a retry loop

Bug

App crashes or freezes

Bug

Login functionality is broken

Bug

Contacts are incorrectly shown as offline

Bug

Notifications are unreliable or missing

Bug

App does not function correctly in the background

Bug

Slow connection or loading times

Bug

Inconsistent performance

Bug

HTML code displayed in messages

Bug

App closes when switching to other applications

Bug

Authentication errors occur

Bug

Incompatibility with specific iOS versions

Bug

Poor user interface design

Bug

Chat history is not synchronized between PC and mobile

Bug

App stops working after updates

Bug

Microphone input for text not functioning

Bug

Cannot differentiate between new and viewed IMs

Bug

App crashes when opening chat windows

Bug

QR code and access code failed

Bug

App freezes after logging in

Bug

App signs in and out randomly

Bug

Cannot sync with OCS on laptop

Bug

Online status stuck incorrectly

Bug

App shows phantom invitations but no actual messages

Bug

Server busy errors

Bug

Messages not delivered despite appearing so

Bug

Chat messages getting deleted

Bug

Authentication to a different user error

Bug

Kernel panic when trying to connect

Bug

Application not authorized error

Bug
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Requested Features

7 requests

Improve background operation

Feature

Ensure reliable notifications

Feature

Fix chat history synchronization between devices

Feature

Add fingerprint login authentication

Feature

Option to disable launcher feature

Feature

Improve status indicator visibility

Feature

Allow copying/pasting from password vaults

Feature

FAQ

What does BlackBerry Connect do?

BlackBerry Connect is an enterprise instant messaging and presence application designed to improve communication and collaboration within organizations. It securely extends corporate IM platforms to mobile devices, allowing users to send messages, view colleague availability, and search the corporate directory.

What are the key features of BlackBerry Connect?

Key features include instant messaging, real-time presence indicators for colleagues, corporate directory lookup, secure data handling with military-grade encryption, and the ability to manage multiple chats. Users can also receive message alerts even when the app is in the background and search conversation history.

Is BlackBerry Connect free to use?

The application itself is provided for free. However, it requires necessary back-end software and administrator credentials to operate. Users should contact their IT administrator for a username and password to access the service.

What devices is BlackBerry Connect compatible with?

BlackBerry Connect is optimized for iPhone and iPad devices. It explicitly states that it is not compatible with iPod Touch. Users will need the appropriate back-end software and credentials to use the application.

How does BlackBerry Connect protect corporate data?

The application employs military-grade encryption for data in motion and at rest, ensuring corporate data is protected. It also secures the corporate network by not requiring VPNs or DMZ servers. IT administrators can configure granular security policies, prevent data leakage, and remotely manage corporate data.