Discrimination and Unfair. Lot of favoritism
Response from developer
Dear Valued Partner, We appreciate you sharing your story with us, and we're sorry it has taken a little time to come back to you. Hearing that you've loved working with Blacklane for years, kept a spotless rating, and are now struggling to get answers about your contract is genuinely difficult to read. You deserve a clear response and fair support, and we'd like to help make sure that happens. Please write to our team at partner@blacklane.com so they can look into your situation personally and follow up with you directly. Your dedication as a chauffeur, and as a veteran, means a great deal to us, and we truly hope to see this resolved soon. Best wishes, Veronica
Disappointing Experience
Since this app was bought by Uber, it has gotten much worse. The same kind of hacking that affected the Uber driver app is now happening here, with some people using third-party apps and auto-accept tools to grab jobs instantly. As a result, honest drivers like me basically have no chance of getting jobs, because these fake apps are much faster than any human. And since more filters and changes were added, the problem has gotten even worse. It seems the company needs to take this issue more seriously and make sure that all drivers have a fair chance.
Response from developer
Dear Valued Partner, Thank you for taking the time to write such a detailed account of what you've been experiencing with the app, and please forgive us for not getting back to you sooner. It's clear from your message that the notification delays and concerns around fairness in job assignments have been weighing on you, and that's something we take seriously. Feedback like yours is exactly what helps us identify where the app is falling short for the chauffeurs relying on it every day. So that the right team can look into the specific issues you've raised, we'd like to invite you to share these details directly with us at chauffeur-app-feedback@blacklane.com. Your insight will go straight to the people working on improvements. We truly value the honesty you've shown here, and we hope to keep earning your trust as we work to make things better. With thanks, Veronica
Accept jobs
Response from developer
Dear Valued Partner, Thank you for your feedback about how rides display in our app. We believe it is important to show the full address to make sure rides are not accepted before chauffeurs know they will definitely be able to travel to the relevant location. We appreciate your input, and are always reviewing how we can improve our app for our valued chauffeurs. Warm regards, Chloe
Not recommended. No offers show up.
Response from developer
Dear Valued Partner, Thanks for taking the time to put this feedback together. Offers arriving late or not at all, alongside app glitches and concerns about support and policies, is a lot to deal with at once, and we can see why it has shaped your view of working with us. We'd like the chance to look into this properly, so please reach out to our Partner Support team at partner@blacklane.com and they'll go through each point with you. Any app-specific issues can also be sent to chauffeur-app-feedback@blacklane.com so our product team can review them directly. We hope we can turn this around and make the day-to-day feel a lot smoother for you. Kind regards, Veronica
Not recommended. No offers show up.
Unfair work ethics
Response from developer
Dear Valued Partner, Thanks for flagging this, and apologies for the delay in coming back to you. Concerns about app flaws and fairness between fleets are important for us to hear. If you could share the details with the team at chauffeur-app-feedback@blacklane.com, they can look into it properly and factor your notes into upcoming improvements. We truly appreciate partners who play by the rules and want the experience to reflect that. Best wishes, Veronica
Don’t ever use this company
Bad
Response from developer
Dear Gino, Thank you for taking a moment to share your feedback with us. We understand that receiving only offer notifications, without confirmed rides, can be frustrating and discouraging. We'd genuinely like to look into this further and help where we can, so please reach out to our team at partnersupport@blacklane.com so they can review your situation directly. Your partnership matters to us, and we hope to turn this experience around for you soon. Kind regards, Veronica
App sucks
Offers
Response from developer
Dear Valued Guest, Thank you for taking a moment to share these observations with us, and please accept our apologies for the delay in getting back to you. The points you raise about offers being slow to appear and disappearing before they can be accepted are valuable, and your suggestion on how they could be delivered is noted as well. Since this relates directly to your experience with the chauffeur app, we’d be grateful if you could send the details to chauffeur-app-feedback@blacklane.com so our product team can take a closer look. Feedback like yours genuinely helps shape the improvements we work on. We truly appreciate you partnering with us and taking the time to help us do better. With thanks, Veronica
Limited ride Availability and Poor Support
Another major issue is customer service. Whenever you contact support, they rarely solve the problem. Most of the time they just send copy-and-paste responses and sometimes provide incorrect or misleading information.
Overall, I do not recommend working with this company as a chauffeur.
Response from developer
Dear Naqib, We genuinely appreciate you taking the time to put your concerns into words, and we're sorry it's taken us a few days to come back to you. Reading that your last eight months as a partner have felt this discouraging, both in terms of ride volume and the support you've received, is something we take to heart. Concerns like the ones you've raised around ride availability, earnings, and the quality of the answers you've been getting from support deserve a proper, individual look. Please reach out to our partner team at partnersupport@blacklane.com so they can go through your account and the specific support interactions with you directly. We truly hope we can turn this experience around and rebuild your confidence in working with us. With thanks, Veronica
Worst company ever
Screen dimming
Response from developer
Dear Valued Partner, Thank you for taking the time to share your feedback with us. I am sorry to hear that our new app has not met your expectations. We are actively working on improving the app and making it as easy as possible for our partners to use. I will share this feedback with our team. Could you kindly share additional feedback to partnersupport@blacklane.com so we can follow up on this? Best wishes, Dylan
Irfan
Response from developer
Dear Valued Partner, We appreciate you taking the time to share your feedback with us. I am sorry to hear that our application has not met your expectations. We are actively working on improving the app and making it as easy as possible for our partners to use, especially when it comes to offers and notifications. Could you kindly share additional feedback to chauffeur-app-feedback@blacklane.com so we can follow up on this? Best wishes, Dylan
the new look ugly
Response from developer
Dear Valued Partner, Thank you for taking a moment to share your thoughts about the new app design. We’re sorry to hear that the updated look feels unattractive to you and doesn’t match what you were hoping for. We’ll make sure your feedback about the visual design is passed on to our product team as they continue refining the app. We hope that upcoming updates will feel more comfortable and appealing for you. Kind regards, Veronica
Poor App Interface
Ride Class backgrounds colour has been removed and not readable.
Please also add rides requiring Child Seat to be Filtered.
Response from developer
Dear Valued Partner, Thank you for sharing your feedback with us, we really appreciate you taking the time. We’re sorry to hear that aspects of the app, especially the interface and readability, have been frustrating for you. For any suggestions, issues, or further feedback about the chauffeur app, please reach out to us at chauffeur-app-feedback@blacklane.com so the dedicated team can review this and follow up. We value your partnership and your help in improving the app experience for our chauffeur community. Best regards, Veronica
Feature and updates
Company
Response from developer
Dear Valued Partner, Thank you for taking the time to share your thoughts with us publicly. We’re sorry to read that you feel disappointed with the company right now. We understand that any news involving Uber can naturally create questions and concerns, and we want to reassure you that we remain committed to our professional chauffeur partners and to a high-quality, reliable premium service for our guests. Your work and dedication are very important to us, and we truly value your role in Blacklane’s journey. We appreciate your partnership and hope we can continue to build a positive, long-term collaboration together. Kind regards, Veronica
No Black Lane
Response from developer
Dear Valued Partner, Thank you for sharing your feedback. Could you please kindly email us on partnersupport@blacklane.com with additional information regarding your concern so we can address it properly? Kind regards, Jacob
