Blacklane for Chauffeurs User Reviews

Name: Blacklane for Chauffeurs
Rating: 2.18055 (72 reviews)

Blacklane for Chauffeurs

Blacklane GmbH

💼 Business

✈️ Travel

What users say

Summarized from real user reviews of Blacklane for Chauffeurs. Based on 72 reviews and a 2.2/5 average, it highlights the 1 positive and 9 negatives reviewers mention most about this Travel app.

Positive things

👍Slide to start trip

Negative things

🐛Confusing military time display
🐛Missing important ride details like upcoming ride alerts
🐛No filters or flight status updates
🐛Cannot copy passenger details
🐛Cluttered and hard to distinguish interface
🐛No refresh option on offer page
🐛Lack of 'my rides' and 'all rides' options
🐛No review option for longer rides
🤕Harsh penalties and lack of appeal process for drivers

Top reviews

Most Recent Highest Rated Lowest Rated

Bad

Offer notifications only

Gino23&&

2 months ago

Response from developer

Dear Gino, Thank you for taking a moment to share your feedback with us. We understand that receiving only offer notifications, without confirmed rides, can be frustrating and discouraging. We'd genuinely like to look into this further and help where we can, so please reach out to our team at partnersupport@blacklane.com so they can review your situation directly. Your partnership matters to us, and we hope to turn this experience around for you soon. Kind regards, Veronica

Offers

There seems to be a delay in offers coming through, sometimes there’s nothing showing when you open the app. Also if you’re not staring at your phone with your finger in the swipe position it’s hard to accept an offer it will be gone already. I think the offers should be sent to you like uber.

Knickfan 1

2 months ago

Response from developer

Dear Valued Guest, Thank you for taking a moment to share these observations with us, and please accept our apologies for the delay in getting back to you. The points you raise about offers being slow to appear and disappearing before they can be accepted are valuable, and your suggestion on how they could be delivered is noted as well. Since this relates directly to your experience with the chauffeur app, we’d be grateful if you could send the details to chauffeur-app-feedback@blacklane.com so our product team can take a closer look. Feedback like yours genuinely helps shape the improvements we work on. We truly appreciate you partnering with us and taking the time to help us do better. With thanks, Veronica

Limited ride Availability and Poor Support

As a chauffeur with Blacklane, my experience has been very disappointing. We pay very high costs for commercial insurance and expensive vehicles, but in the last eight months I only completed 4 rides. The company usually pays around $80–$85 per ride, and when a customer requests a trip, the request is sent to all chauffeurs at the same time, so the chances of actually getting a ride are very low.

Another major issue is customer service. Whenever you contact support, they rarely solve the problem. Most of the time they just send copy-and-paste responses and sometimes provide incorrect or misleading information.

Overall, I do not recommend working with this company as a chauffeur.

Naqib Ahm

2 months ago

Response from developer

Dear Naqib, We genuinely appreciate you taking the time to put your concerns into words, and we're sorry it's taken us a few days to come back to you. Reading that your last eight months as a partner have felt this discouraging, both in terms of ride volume and the support you've received, is something we take to heart. Concerns like the ones you've raised around ride availability, earnings, and the quality of the answers you've been getting from support deserve a proper, individual look. Please reach out to our partner team at partnersupport@blacklane.com so they can go through your account and the specific support interactions with you directly. We truly hope we can turn this experience around and rebuild your confidence in working with us. With thanks, Veronica

Worst company ever

Stay away if you are thinking of joining Blacklane. When you accepted a ride and need to giveback less then 24h you have to pay 40% up to 100%. Watch out instead of making money you are paying for other drivers and they get 100% profit from customer. Even if you get 1000 5 stars in a row and 1 BS customer give you a bad review you get no offers for next 3-4 months. Worst pay ever $180 ride you get like $80 then paying tolls and others you left with nothing. After working like a month you see earning like 5,000 then fines like 4000 you don’t even have enough for gas. No job offer after a BS customer review like for not safe driving or anything. Why the other 1,000 pax didn’t write a bad review or even a 4 stars. Do not drive for them you be working for free.

cl the man bs

3 months ago

Screen dimming

Screen keeps dimming! Pls fix so that it stays on all the time

Tony19811311

3 months ago

Irfan

It’s a bit annoying. That offers comes first three second later notifications appears up and also there should be option to reduce not notification volume on iPhone.

Idada1

3 months ago

the new look ugly

so ugly

allengdc

3 months ago

Poor App Interface

Interface is so white and bright makes it difficult to read Ride offers with small texts.
Ride Class backgrounds colour has been removed and not readable.
Please also add rides requiring Child Seat to be Filtered.

IT Excelence

3 months ago

Feature and updates

I previously posted review about adding same features on android and web as iPhone app. But now with new update you can’t see ride miles in the front I have to click the ride and see how many miles it is and by the time I check the ride is gone

ssshhhdgdnf

3 months ago

Company

Worst company now they sale for uber

Careful with this company

4 months ago

Response from developer

Dear Valued Partner, Thank you for taking the time to share your thoughts with us publicly. We’re sorry to read that you feel disappointed with the company right now. We understand that any news involving Uber can naturally create questions and concerns, and we want to reassure you that we remain committed to our professional chauffeur partners and to a high-quality, reliable premium service for our guests. Your work and dedication are very important to us, and we truly value your role in Blacklane’s journey. We appreciate your partnership and hope we can continue to build a positive, long-term collaboration together. Kind regards, Veronica

No Black Lane

No German shepherd

Black$black

4 months ago

Response from developer

Dear Valued Partner, Thank you for sharing your feedback. Could you please kindly email us on partnersupport@blacklane.com with additional information regarding your concern so we can address it properly? Kind regards, Jacob

Mr ID

It’s very low fair for chauffeur company it’s look like working in minicab

Idada1

5 months ago

Worst company

drivers have expensive luxury vehicles in millions dollar policy insurance got very cheap price from jfk to city suv vehicles prices is $80 drivers pay toll gas in parking going inside pickup waiting for guest driver works for free totally wasting time 2hours in JFK same thing is LaGuardia to city suv $60 crazy from Jfk to New Jersey suv $90 got paycheck after a monthly also with out any complaints your rate is going down because they don’t have much trips and blame drivers u didn’t make more trips driver will be make trip if you give them more trips and better price if you want to work for free that is good for you

Worst company nyc

5 months ago

Response from developer

Dear Valued Partner, Thank you for sharing your feedback and we are sorry to hear that you are not satisfied with the pricing. Our dedicated team would be happy to assist you in order to provide a solution to your concerns, if you could please kindly email us on partnersupport@blacklane.com we will make sure that your feedback is addressed urgently. Kind regards, Jacob

Blacklane partner

Super nice 5 star Excellent .
Getting very less offers.
Would love to do full time .
Thanks Blacklane 😊

Roshan Jaisinghani

5 months ago

Response from developer

Dear Roshan, Thank you for your feedback, we are delighted to hear that you are enjoying working with Blacklane and we hope to be able to offer even more rides to you in the near future. Kind regards, Jacob

Excellent app easy to navigate

Majority staff works very well. The only complaint I have I wish has day and night mode to see better at daytime. Hopefully you can add at some point to have a white background for drivers to see

BigB25617

5 months ago

Response from developer

Dear Valued Partner, Thank you very much for your feedback - we’re glad to hear you find the app easy to navigate and that our team is doing a great job overall. We also appreciate your suggestion about adding a day/night mode (including a white background option) to improve visibility in daylight, and we’ll be sure to share this with the relevant team. If you’d like to send this suggestion directly to the team responsible for the chauffeur app, you can reach them at chauffeur-app-feedback@blacklane.com. Thank you again for taking the time to help us improve. Warm regards, Veronica

Partners are being treated unfair

We have been around for many years with this service. The new regulations and tier status for partners made blacklane completely unreliable companies with more than 3 cars. We receive penalty of hundreds of euros because a client forgets an item on the car and even though we bring it back blacklane charges service improvements on Partners even though the client rates 5*.

Prices are below average.

They use everything against a partner to increase revenue, and often breaking laws.

Not recommended

2 stars only because of the good experience with clients.

Eristikos_de

7 months ago

Rides Are being assigned straight to others

As soonest a Ride comes in it’s being assigned to others without having a Chance to Even Check it. Like sixt Ride. The prices are Not reasonable. I would Suggest all Chauffeur companies to run their own Website instead of driving around with expensive vehicles for uber prices. Dylan you know there is about 50% Commission Kept by Blacklane Right ? Thats 1€ net per km in Germany you guys pay your Partners. And that’s the half of a regular yellow Cab with a Sport Outfit non German or English Speaking Driver with a Toyota corolla. Pro Chauffeur with a high end Limousine and suit with Perfect English skills and Meeting all the required things should earn a Bit more don’t you think? Selling Rides for 2,20€ per km net and paying out 1€ is really not acceptable. That’s why Blacklane often ends up with cancelling because Nobody is willing to accept that Ride
Or You will have quality Like uber but with high end Cars. But remember a good Chauffeur Service is Not only Done by a high Class vehicle

Mistik2012

7 months ago

New update is very confusing

Due to the recent app update where we dont see any trip info (e.g city, state miles) unless you tap on the ride and that open a new tab and by the time i accept the offer it disappears. If there is an update that can change this, or if i can go back to the older version because as i understand this is not a global update its only for a select number of drivers that see this new update.

Omarh02

7 months ago

Response from developer

Dear Valued Partner, Thank you for taking the time to share your thoughts about the recent app update. We understand how confusing it can be when important trip details aren’t immediately visible and you need additional steps to access them. Your feedback about this functionality is really valuable to us. To make sure your comments reach the right team, please write to chauffeur-app-feedback@blacklane.com, where our colleagues handling app improvements can review your input and assist you further. Warm regards, Veronica

App offers

The app was so dicluse some time its show u offer notifications some time nothing mute so bad app blacklane should change this app new offer very hard to accept that not good

Sumitdandyan

7 months ago

Response from developer

Dear Valued Partner, Thank you for your feedback regarding the app. We’re sorry to hear you’ve faced difficulties and understand how frustrating that can be. To help us look into this and improve your experience, please share more details with our team at chauffeur-app-feedback@blacklane.com .They’ll be glad to assist you directly. Kind regards, Veronica

Peor aplicación para drivers

Por lo menos aquí en Miami, peor aplicación de rides que he conocido, siempre el driver es el culpable por la pésima o inexistente información del viaje reservado, no existe información en tiempo real del cliente , tienen que mejorar mucho para estar a la altura, no tienen idea como es el funcionamiento de los puertos y aeropuertos, te puedes ganar fácilmente una mala calificación aún no siendo el culpable, en resumen la peor aplicación para un driver

John Valdes 1991