Discrimination and Unfair. Lot of favoritism
Response from developer
Dear Valued Partner, We appreciate you sharing your story with us, and we're sorry it has taken a little time to come back to you. Hearing that you've loved working with Blacklane for years, kept a spotless rating, and are now struggling to get answers about your contract is genuinely difficult to read. You deserve a clear response and fair support, and we'd like to help make sure that happens. Please write to our team at partner@blacklane.com so they can look into your situation personally and follow up with you directly. Your dedication as a chauffeur, and as a veteran, means a great deal to us, and we truly hope to see this resolved soon. Best wishes, Veronica
Disappointing Experience
Since this app was bought by Uber, it has gotten much worse. The same kind of hacking that affected the Uber driver app is now happening here, with some people using third-party apps and auto-accept tools to grab jobs instantly. As a result, honest drivers like me basically have no chance of getting jobs, because these fake apps are much faster than any human. And since more filters and changes were added, the problem has gotten even worse. It seems the company needs to take this issue more seriously and make sure that all drivers have a fair chance.
Response from developer
Dear Valued Partner, Thank you for taking the time to write such a detailed account of what you've been experiencing with the app, and please forgive us for not getting back to you sooner. It's clear from your message that the notification delays and concerns around fairness in job assignments have been weighing on you, and that's something we take seriously. Feedback like yours is exactly what helps us identify where the app is falling short for the chauffeurs relying on it every day. So that the right team can look into the specific issues you've raised, we'd like to invite you to share these details directly with us at chauffeur-app-feedback@blacklane.com. Your insight will go straight to the people working on improvements. We truly value the honesty you've shown here, and we hope to keep earning your trust as we work to make things better. With thanks, Veronica
Accept jobs
Response from developer
Dear Valued Partner, Thank you for your feedback about how rides display in our app. We believe it is important to show the full address to make sure rides are not accepted before chauffeurs know they will definitely be able to travel to the relevant location. We appreciate your input, and are always reviewing how we can improve our app for our valued chauffeurs. Warm regards, Chloe
Not recommended. No offers show up.
Response from developer
Dear Valued Partner, Thanks for taking the time to put this feedback together. Offers arriving late or not at all, alongside app glitches and concerns about support and policies, is a lot to deal with at once, and we can see why it has shaped your view of working with us. We'd like the chance to look into this properly, so please reach out to our Partner Support team at partner@blacklane.com and they'll go through each point with you. Any app-specific issues can also be sent to chauffeur-app-feedback@blacklane.com so our product team can review them directly. We hope we can turn this around and make the day-to-day feel a lot smoother for you. Kind regards, Veronica
