Bad
Response from developer
Dear Gino, Thank you for taking a moment to share your feedback with us. We understand that receiving only offer notifications, without confirmed rides, can be frustrating and discouraging. We'd genuinely like to look into this further and help where we can, so please reach out to our team at partnersupport@blacklane.com so they can review your situation directly. Your partnership matters to us, and we hope to turn this experience around for you soon. Kind regards, Veronica
Offers
Response from developer
Dear Valued Guest, Thank you for taking a moment to share these observations with us, and please accept our apologies for the delay in getting back to you. The points you raise about offers being slow to appear and disappearing before they can be accepted are valuable, and your suggestion on how they could be delivered is noted as well. Since this relates directly to your experience with the chauffeur app, we’d be grateful if you could send the details to chauffeur-app-feedback@blacklane.com so our product team can take a closer look. Feedback like yours genuinely helps shape the improvements we work on. We truly appreciate you partnering with us and taking the time to help us do better. With thanks, Veronica
Limited ride Availability and Poor Support
Another major issue is customer service. Whenever you contact support, they rarely solve the problem. Most of the time they just send copy-and-paste responses and sometimes provide incorrect or misleading information.
Overall, I do not recommend working with this company as a chauffeur.
Response from developer
Dear Naqib, We genuinely appreciate you taking the time to put your concerns into words, and we're sorry it's taken us a few days to come back to you. Reading that your last eight months as a partner have felt this discouraging, both in terms of ride volume and the support you've received, is something we take to heart. Concerns like the ones you've raised around ride availability, earnings, and the quality of the answers you've been getting from support deserve a proper, individual look. Please reach out to our partner team at partnersupport@blacklane.com so they can go through your account and the specific support interactions with you directly. We truly hope we can turn this experience around and rebuild your confidence in working with us. With thanks, Veronica
