Unfair Ride Distribution and Lack of Transparency
I have personally compared available rides with another chauffeur in the same market. While we can both see certain rides, additional offers appear on his account that are completely invisible to mine.
My account is active and in good standing, which has been confirmed by Blacklane support. However, I continue to receive significantly fewer ride opportunities.
Support mentions that performance affects ride allocation, but there is no clear explanation of how the system works or why certain chauffeurs are excluded from offers.
Chauffeurs invest significant amounts of money in vehicles, commercial insurance, permits, and maintaining professional service standards. We deserve transparency and fair access to business opportunities.
Blacklane needs to improve its ride allocation system, provide clear explanations, and stop leaving chauffeurs in the dark about why they are not receiving offers.
Response from developer
Dear Valued Partner, Thanks for taking the time to put your concerns into words, and please accept our apologies for the slight delay in getting back to you. We hear how frustrating it is to see fewer offers than a colleague in the same market without a clear sense of why, especially after the real investment that goes into running a professional chauffeur operation. Transparency around how rides are allocated is something that matters to us too, and feedback like yours helps us push for clearer communication with our partner community. For a closer look at your specific situation and a more detailed conversation around ride offers, please reach out to our Partner Support team at partner@blacklane.com as they'll be best placed to dig into the details with you. We truly value the care you put into your work and hope to keep building a fairer, clearer experience alongside you. Best wishes, Sam
Bad
very bad company , don’t lose your time
Response from developer
Dear Valued Partner, Thank you for taking the time to leave your feedback. We’re sorry to hear that you feel dissatisfied, and we’d like to understand what has led to this experience so we can review it properly. Please reach out to our Partner Support team at partnersupport@blacklane.com - they’ll be able to look into your concerns in detail and provide direct assistance. Kind regards, Veronica
Discrimination and Unfair. Lot of favoritism
Response from developer
Dear Valued Partner, We appreciate you sharing your story with us, and we're sorry it has taken a little time to come back to you. Hearing that you've loved working with Blacklane for years, kept a spotless rating, and are now struggling to get answers about your contract is genuinely difficult to read. You deserve a clear response and fair support, and we'd like to help make sure that happens. Please write to our team at partner@blacklane.com so they can look into your situation personally and follow up with you directly. Your dedication as a chauffeur, and as a veteran, means a great deal to us, and we truly hope to see this resolved soon. Best wishes, Veronica
Disappointing Experience
Since this app was bought by Uber, it has gotten much worse. The same kind of hacking that affected the Uber driver app is now happening here, with some people using third-party apps and auto-accept tools to grab jobs instantly. As a result, honest drivers like me basically have no chance of getting jobs, because these fake apps are much faster than any human. And since more filters and changes were added, the problem has gotten even worse. It seems the company needs to take this issue more seriously and make sure that all drivers have a fair chance.
Response from developer
Dear Valued Partner, Thank you for taking the time to write such a detailed account of what you've been experiencing with the app, and please forgive us for not getting back to you sooner. It's clear from your message that the notification delays and concerns around fairness in job assignments have been weighing on you, and that's something we take seriously. Feedback like yours is exactly what helps us identify where the app is falling short for the chauffeurs relying on it every day. So that the right team can look into the specific issues you've raised, we'd like to invite you to share these details directly with us at chauffeur-app-feedback@blacklane.com. Your insight will go straight to the people working on improvements. We truly value the honesty you've shown here, and we hope to keep earning your trust as we work to make things better. With thanks, Veronica
