Discrimination and Unfair. Lot of favoritism
I’m a veteran and also professional chauffeur. I absolutely love working for Blacklane . It’s been few years. Never had a job less than 5 stars. End of last year I was out of country for few months and couldn’t work. I came back and started working again . But past six months I haven’t been able to get the contract back. And also most importantly I’m not even getting proper help . I’m qualified to get the contract still due to favoritism . I’m missing out. They don’t reply to my emails . I’m just asking for fair help still I don’t get. I hope it all get resolved. As I absolutely love working for Blacklane .
Show more
Disappointing Experience
This app works very poorly. Notifications arrive with a huge delay, and sometimes the notification sound doesn't even play until long after a job is posted or someone has already taken it. You basically have to keep staring at your phone screen to catch anything.
Since this app was bought by Uber, it has gotten much worse. The same kind of hacking that affected the Uber driver app is now happening here, with some people using third-party apps and auto-accept tools to grab jobs instantly. As a result, honest drivers like me basically have no chance of getting jobs, because these fake apps are much faster than any human. And since more filters and changes were added, the problem has gotten even worse. It seems the company needs to take this issue more seriously and make sure that all drivers have a fair chance.
Since this app was bought by Uber, it has gotten much worse. The same kind of hacking that affected the Uber driver app is now happening here, with some people using third-party apps and auto-accept tools to grab jobs instantly. As a result, honest drivers like me basically have no chance of getting jobs, because these fake apps are much faster than any human. And since more filters and changes were added, the problem has gotten even worse. It seems the company needs to take this issue more seriously and make sure that all drivers have a fair chance.
Show more
Accept jobs
I believe that when Blacklane presents job offers to chauffeurs, it should only show the origin/pickup city and the destination/dropoff city along with the offered price. The way it's currently showing the complete address details is confusing and makes it harder to accept the job, forcing drivers to open the job posting to better see the cities and then accept it.
Show more
Not recommended. No offers show up.
The offers never show up. And when they do it’s too late.. The customer support lacks training. The app is always glitching.
Response from developer
Dear Valued Partner, Thanks for taking the time to put this feedback together. Offers arriving late or not at all, alongside app glitches and concerns about support and policies, is a lot to deal with at once, and we can see why it has shaped your view of working with us. We'd like the chance to look into this properly, so please reach out to our Partner Support team at partner@blacklane.com and they'll go through each point with you. Any app-specific issues can also be sent to chauffeur-app-feedback@blacklane.com so our product team can review them directly. We hope we can turn this around and make the day-to-day feel a lot smoother for you. Kind regards, Veronica
Not recommended. No offers show up.
The offers never show up. And when they do it’s too late.. The customer support lacks training. The app is always glitching. And their policies are the worst of any chauffeur service to work with.
