Terrible for families
Horrible experience. Road with them a few times over the week. Twice they forgot one of the car seats, and they had no backup plan, so my family had to split up and find alternative ways home.
In both cases, their drivers lied and said they had both car seats, so we did not get a refund. Shows both poor ethics and a bad experience
In both cases, their drivers lied and said they had both car seats, so we did not get a refund. Shows both poor ethics and a bad experience
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Spam notifications
Turned off marketing push notifications and they continued for a week
Terrible service and buggy app
The app pre-authorized charges on my credit card for the same amount of money over 5 times because something mistakenly said my flight was delayed 30 minutes (it was actually early) and moved my pick up time 30 minutes later. I could have gotten a taxi in 3 minutes instead! When I tried to change the time back, it never updated and my card was charged again and again!This app is filed with bad bugs. This experience was a disaster. I was offered nothing and I do not trust Blacklane at all. The cars and drivers are the same as uber but just more expensive. Deleted my account.
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Best car service in ATL
Great service with the best cars and drivers. Always on time and communicate updates and pick up times.
App is great, service not so much
UPDATE: adding a star because blacklane reached out to me and has been working to make things right. Will hive them another shot in a couple months and update review then.
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So the app itself is great. It’s very easy to book, communicate, and manage my booking through the app.
The chauffeur… not so much.
I hired a chauffeur through blacklane to pick my family up from the airport. After a 10 hour flight, the last thing I wanted to do was worry about getting home.
The good:
-the chauffeur brought the car seat I requested for my child and it was the right size
-he got us from the airport to my home in one piece
-even though he went to the wrong terminal, he communicated his progress well as he was correcting his mistake.
-the car was clean
-he tried to play kid music in the car to entertain my daughter, while I had him turn it off, I appreciate the effort
The bad:
-I paid for being picked up and greeted in the terminal so it would be easier on me, and to have help with the bags. He went to the wrong terminal so I had to haul all my family’s bags and meet him outside at the curb (a google search of the flight # would have given him the info he needed to be at the right terminal)
-he installed the car seat for my daughter wrong, and when I told him it was installed wrong, he argued with me saying he did it right and that I was wrong (he only used the back strap and didn’t attach the seatbelt. I confirmed it was installed wrong via looking up the owners manual online)
-he was texting other people while driving
-while he was trying to play music for my daughter, he was playing it off youtube and searched for songs while driving (every time he texted the music cut out because he changed apps, that’s why I initially noticed it from where I was sitting)
-after I had him stop playing music, he googled the Spain vs Portugal game and kept the stats on his phone, watching them update WHILE HE WAS DRIVING ON THE FREEWAY.
Honestly, i’ve had uber drivers that were safer and more professional than my chauffeur. I submitted a review explaining what happened but haven’t heard anything back from blacklane.
And I still got charged the extra cost for in terminal pick up even though I didn’t receive in terminal pick up because he went to the wrong terminal, so that’s not great either.
********
So the app itself is great. It’s very easy to book, communicate, and manage my booking through the app.
The chauffeur… not so much.
I hired a chauffeur through blacklane to pick my family up from the airport. After a 10 hour flight, the last thing I wanted to do was worry about getting home.
The good:
-the chauffeur brought the car seat I requested for my child and it was the right size
-he got us from the airport to my home in one piece
-even though he went to the wrong terminal, he communicated his progress well as he was correcting his mistake.
-the car was clean
-he tried to play kid music in the car to entertain my daughter, while I had him turn it off, I appreciate the effort
The bad:
-I paid for being picked up and greeted in the terminal so it would be easier on me, and to have help with the bags. He went to the wrong terminal so I had to haul all my family’s bags and meet him outside at the curb (a google search of the flight # would have given him the info he needed to be at the right terminal)
-he installed the car seat for my daughter wrong, and when I told him it was installed wrong, he argued with me saying he did it right and that I was wrong (he only used the back strap and didn’t attach the seatbelt. I confirmed it was installed wrong via looking up the owners manual online)
-he was texting other people while driving
-while he was trying to play music for my daughter, he was playing it off youtube and searched for songs while driving (every time he texted the music cut out because he changed apps, that’s why I initially noticed it from where I was sitting)
-after I had him stop playing music, he googled the Spain vs Portugal game and kept the stats on his phone, watching them update WHILE HE WAS DRIVING ON THE FREEWAY.
Honestly, i’ve had uber drivers that were safer and more professional than my chauffeur. I submitted a review explaining what happened but haven’t heard anything back from blacklane.
And I still got charged the extra cost for in terminal pick up even though I didn’t receive in terminal pick up because he went to the wrong terminal, so that’s not great either.
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