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Blacklane: Private Chauffeurs

Blacklane: Private Chauffeurs

Luxury service & business cars

38K ratings
580 reviews
With Ads#94 in free Travel
✈️ Travel
Free
With Ads

Details

Released
June 10, 2012
Updated
October 22, 2026

Features

Background Location Access

Developer

Blacklane GmbH
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Blacklane: Private Chauffeurs screenshot #9 for iPhone
📉no. 94
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About

Book premium chauffeured car services for airport transfers, city journeys, and hourly reservations in over 60 countries. Enjoy carbon-offset rides, flexible cancellations, and 24/7 customer support. Track your chauffeur and receive flight delay adjustments for seamless travel.

✓Chauffeured rides in 60+ countries
✓Airport transfers and city journeys
✓Hourly reservations
✓Multiple vehicle classes including electric
✓100% carbon offset rides
✓Flight tracking and delay adjustments
✓24/7 customer care
Show original description

What users say about Blacklane

Reviews of Blacklane are mixed: the Travel app is rated 4.9/5 from 38K App Store ratings. What users like most: excellent, reliable, and safe service, courteous, professional, and helpful drivers. Top complaints: unreliable service with last-minute cancellations, poor customer service and lack of human support. Summarized from real user reviews.

Positive things

  • 🚀Excellent, reliable, and safe service
  • 👍Courteous, professional, and helpful drivers
  • 🚗Clean, modern, and comfortable vehicles
  • 📅Easy booking and scheduling process
  • 💳Reasonable and transparent pricing

Negative things

  • 🚫Unreliable service with last-minute cancellations
  • 🤖Poor customer service and lack of human support
  • 💳Unexpected charges and holds on credit cards
  • 🗺️Inconsistent pickup and drop-off experiences
  • 🕰️Strict policies around cancellations and changes
See all reviews
+1

What's New in Blacklane

8.14.0

October 22, 2026

Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane.

More

Charts

Top Free

📉 94-2

Travel

This app dropped -2 positions in Travel chart.

Last updated on October 23, 2026.

Events

Read more about Airport Transfers, Handled
HappeningSpecial Event

Airport Transfers, Handled

Dependable chauffeur travel across the globe

Oct 7, 2026 — Nov 7, 2026

Read More

Read more about Back to Business
Event EndedNew Season

Back to Business

Stay focused on what matters most

Sep 21, 2026 — Oct 22, 2026

Read More

Read more about Your Journey Starts Here
Event EndedNew Season

Your Journey Starts Here

Chauffeur journeys designed around comfort & ease

Jul 24, 2026 — Aug 24, 2026

Read More

See All

User reviews

Most RecentHighest RatedLowest Rated

Online Chat Service Is Worthless

Make sure you call someone if you need help. The chat via the app is a waste of time and there will be no positive resolution.
GGTS1000349

The best service!

Wow, I got my mom this service for her trip to Nigeria, and the service was incredible. The driver was 40 minutes early, waiting, without any rush. The driver itself was very calm and peaceful. They helped her load her 4 heavy suitcases into the car and unload onto a trolley them at the airport. It was amazing. Thank you!
Show more
Iilyxox

if you enjoy getting cancelled on last minute before an event, blacklane might be for you

Cancelled on me right before a scheduled ride for my mom to get to my wedding. now they’ve left me scrambling to figure out how to get my mom there. blacklane is like temu uber
EErichM

PASS on this Service for MANY reasons

App is awful and customer service obno
GPgo to another platform

It only lets u pick 11:pm

Not cool don’t even have much of a selection
TTan1090
See 575 more reviews

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User experience

🐞

Reported Bugs

2 issues

App glitches causing booking issues

Bug

Incorrect flight information and pickup times

Bug
✨

Requested Features

4 requests

Ability to tip drivers through the app

Feature

More flexible pickup and drop-off options

Feature

Improved communication and notifications

Feature

Expanded coverage in smaller cities and towns

Feature

FAQ

What is this app?

This app allows you to book professional chauffeured car services for various travel needs. You can arrange airport transfers, city-to-city journeys, and hourly bookings in over 60 countries. The service emphasizes quality vehicles, professional chauffeurs, and a seamless booking experience.

What are the key features of this car service?

Key features include a choice of vehicle classes (including electric options), complimentary 100% carbon offsetting for every ride, flexible cancellation up to one hour before pickup, and complimentary wait time at airports. Chauffeurs also track flights for automatic pickup time adjustments.

How much does the service cost?

The app itself is free to download and use for booking. The cost of the service varies based on the type of ride, distance, vehicle class, and location. Payment is processed automatically through the app after the ride is completed.

What kind of trips can I book with this app?

You can book a wide range of trips, including airport transfers to and from any airport, intercity travel between cities, and hourly hire for flexible local transportation. On-demand pickups are also available in select cities.

Is this service available in my city?

This chauffeured car service operates in over 60 countries, covering numerous major cities worldwide. You can check for availability and book rides tailored to your specific location and needs directly through the app.