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Blacklane: Private Chauffeurs

Blacklane: Private Chauffeurs

Luxury service & business cars

38K ratings
585 reviews
With Ads#115 in free Travel
✈️ Travel
Free
With Ads

Details

Released
June 10, 2012
Updated
November 4, 2026

Features

Background Location Access

Developer

Blacklane GmbH
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📉no. 115
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About

Book professional, local chauffeurs for airport transfers, city-to-city journeys, and hourly rentals in over 60 countries. Enjoy premium vehicles, real-time ride tracking, and automatic in-app payments for a seamless travel experience.

✓Book professional chauffeurs
✓Airport transfers and city journeys
✓Premium vehicle classes
✓Flight tracking with pickup adjustment
✓100% carbon-offset rides
✓24/7 live chat and phone support
✓Automatic in-app payment
Show original description

What users say about Blacklane

Reviews of Blacklane are mixed: the Travel app is rated 4.9/5 from 38K App Store ratings. What users like most: excellent, reliable, and safe service, courteous, professional, and helpful drivers. Top complaints: unreliable service with last-minute cancellations, poor customer service and lack of human support. Summarized from real user reviews.

Positive things

  • 🚀Excellent, reliable, and safe service
  • 👍Courteous, professional, and helpful drivers
  • 🚗Clean, modern, and comfortable vehicles
  • 📅Easy booking and scheduling process
  • 💳Reasonable and transparent pricing

Negative things

  • 🚫Unreliable service with last-minute cancellations
  • 🤖Poor customer service and lack of human support
  • 💳Unexpected charges and holds on credit cards
  • 🗺️Inconsistent pickup and drop-off experiences
  • 🕰️Strict policies around cancellations and changes
See all reviews

What's New in Blacklane

8.15.0

November 4, 2026

Blacklane is evolving. It’s the same impeccable service, now with a bold new look and a reimagined app. Now, every detail is designed to help you move through the day with focus, ease, and purpose. This release brings a more refined look, clearer layouts, smoother booking flows, improved information about your journeys, performance improvements, and bug fixes. Expect excellence, in the back seat and in the app. Welcome to life in the Blacklane.

More

Charts

Top Free

📉 115-1

Travel

This app dropped -1 position in Travel chart.

Last updated on November 13, 2026.

Events

Read more about Journey With Us, Worldwide
HappeningSpecial Event

Journey With Us, Worldwide

Expert local chauffeurs available in 500+ cities

Nov 7, 2026 — Dec 8, 2026

Read More

Read more about Airport Transfers, Handled
Event EndedSpecial Event

Airport Transfers, Handled

Dependable chauffeur travel across the globe

Oct 7, 2026 — Nov 7, 2026

Read More

Read more about Back to Business
Event EndedNew Season

Back to Business

Stay focused on what matters most

Sep 21, 2026 — Oct 22, 2026

Read More

See All

User reviews

Most RecentHighest RatedLowest Rated

Don’t waste your time or money

I used this as my wedding get away car. Stole items and even after getting in contact with their team they requested cctv access to the venue instead of reaching out themself. Zero stars
Aavrg_joe_

No longer available in my city

Unfortunately no longer available in my city or surrounding cities. Make sure to double check availability in your area before attempting to book.
RRFL8o4

Major issues

I type in “Heathrow” and it has no idea what I’m talking about.

I look for a “Help” option to deal with the issue. There isn’t one.

This is not a company that’s looking out for you. Use something else.
CCuntasaurasRex

Terrible reviews

If you use This platform you are asking for trouble. Find a local sedan service when needed
PPookie064

Online Chat Service Is Worthless

Make sure you call someone if you need help. The chat via the app is a waste of time and there will be no positive resolution.
GGTS1000349
See 580 more reviews

Developer apps

BL for Chauffeurs
BL for Chauffeurs

Earn more with global clients

✈️ Travel

(333)

Free
Blacklane for Chauffeurs
Blacklane for Chauffeurs

Earn more with global clients

✈️ Travel

(107)

Free
See developer apps

User experience

🐞

Reported Bugs

2 issues

App glitches causing booking issues

Bug

Incorrect flight information and pickup times

Bug
✨

Requested Features

4 requests

Ability to tip drivers through the app

Feature

More flexible pickup and drop-off options

Feature

Improved communication and notifications

Feature

Expanded coverage in smaller cities and towns

Feature

FAQ

What is Blacklane?

Blacklane is a global chauffeur service that allows you to book professional, local chauffeurs for various travel needs, including airport transfers and city-to-city journeys. It aims to provide a seamless and premium travel experience from booking to arrival.

Does Blacklane have ads?

Yes, Blacklane contains advertisements within the application.

How does Blacklane handle flight delays?

Blacklane offers flight tracking with automatic pickup time adjustments for airport pickups. This ensures your chauffeur is aware of any delays and adjusts the pickup time accordingly, providing peace of mind.

What are the vehicle options with Blacklane?

Blacklane offers premium vehicle classes, including electric vehicles in many locations. This allows users to choose a vehicle that suits their comfort and preference for their journey.

Can I cancel or change my Blacklane booking?

Yes, you can change or cancel your Blacklane booking up to 1 hour before your scheduled pickup time. This offers flexibility for travelers with changing plans.

What is the customer support like for Blacklane?

Blacklane provides 24/7 Care Team support via live chat or phone. Users can also find answers to common questions on their help website, help.blacklane.com.

Is Blacklane available in my city?

Blacklane operates in over 60 countries, offering its chauffeur services in numerous cities worldwide. You can check availability for your specific location through the app.

What is the user sentiment for Blacklane?

User reviews for Blacklane are mixed. While many praise the excellent, reliable, and safe service with courteous drivers and clean vehicles, some users have reported issues with last-minute cancellations and inconsistent customer service.