Terrible service and app
I used Blackland to book a black car service to pick up myself and my elderly mother from the airport after a cross country moving flight. Despite their promises to keep up with flight delays and my manual rescheduling in app, they had double booked my chauffeur and did nothing to honor the reservation. Phone and chat is slow and the AI is unable to help with anything last minute. Not at all worth the premium over a reserved Uber or Lyft.
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Cumbersome slow sign-in process
They only use email codes for signing in which take 2-3 minutes to arrive. This is frustrating when traveling and unacceptable for a car service provider like this. Take a note from Uber or Lyft!
Be forewarned—you’re charged whether you ride or not
I’d avoid this service until they improve their business model. I booked my first trail ride from the airport to my home with my family. Unfortunately, the airline lost one of our bags. While in the middle of dealing with that, the driver said he had to leave since he had another booking. Of course, Blacklane insisted on charging full price without providing the service. No credit offered and no support provided. I would highly recommend staying flexible by booking with one of the rideshare services which can be cancelled and rebooked much more flexibly. Avoid this scammy service if possible.
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Terrible for families
Horrible experience. Road with them a few times over the week. Twice they forgot one of the car seats, and they had no backup plan, so my family had to split up and find alternative ways home.
In both cases, their drivers lied and said they had both car seats, so we did not get a refund. Shows both poor ethics and a bad experience
In both cases, their drivers lied and said they had both car seats, so we did not get a refund. Shows both poor ethics and a bad experience
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Spam notifications
Turned off marketing push notifications and they continued for a week
