Not designed for executive travellers
If you don’t book a trip yourself it’s convoluted at best and impossible at worse to get it to show in the app or to make last minute changes.
Huge miss for key needs of your target users.
Huge miss for key needs of your target users.
App is kaput
The reason your profits are down is because your APP is broke.
Stop Middle of the Night Push Through Texts!
I have historically trusted and enjoyed Blacklane. Throughout the night, however, your service was pushing through text messages, despite my quiet setting, at least three times from midnight, 2:00, 4:00 am, etc. This constantly woke me up and I could not stop them.
Travelers like me require disciplined sleep schedules and uninterrupted rest to do what we do. I’d recommend looking at your systems and fixing this asap.
Travelers like me require disciplined sleep schedules and uninterrupted rest to do what we do. I’d recommend looking at your systems and fixing this asap.
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Harsh and unsafe rating policies
I had an upsetting and potentially unsafe experience using Blacklane. I rated a driver 3 stars. The driver called my cell to ask why. She said that Blacklane will not allow her to work for 3 months because of my review. Blacklane would not allow me to change my rating. Blacklane apparently (1) imposes harsh consequences on its drivers (2) allows drivers to link those consequences directly to a specific rider’s review and (3) allows the driver to contact that rider after the ride is over. Can you imagine if the driver had wanted revenge, and had my name and phone number?
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Just…. It’s just so easy.
September 2026
ANOTHER UPDATE: so blacklane gave me a credit to try the service again because the first time was a disaster. And let me tell you…. It was like night and day.
I had a blacklane pick up my wife and I from a concert at SoFi. The traffic is a nightmare after a concert.
Our driver was nearby 30 min before he needed to be there. I noticed and told him we were ready a little early and he leapt into action.
He used ally ways and back routes to get to us, then navigated them and went around ALL THE TRAFFIC while we were in the car. What I expected to be a 2 hour drive, turned into the easiest 45 min drive of my life.
The car was clean, the driver was courteous, he drove fantastically.
The best way to describe it is: it was just easy. Everything was taken care of.
The next time my wife went to a concert, she told me how she wished she’d used blacklane again because it was just so easy.
Clearly my first experience was a mistake. Will be using the service again in the future.
******
July 12th, 2026
UPDATE: adding a star because blacklane reached out to me and has been working to make things right. Will give them another shot in a couple months and update review then.
********
July 6th, 2026
So the app itself is great. It’s very easy to book, communicate, and manage my booking through the app.
The chauffeur… not so much.
I hired a chauffeur through blacklane to pick my family up from the airport. After a 10 hour flight, the last thing I wanted to do was worry about getting home.
The good:
-the chauffeur brought the car seat I requested for my child and it was the right size
-he got us from the airport to my home in one piece
-even though he went to the wrong terminal, he communicated his progress well as he was correcting his mistake.
-the car was clean
-he tried to play kid music in the car to entertain my daughter, while I had him turn it off, I appreciate the effort
The bad:
-I paid for being picked up and greeted in the terminal so it would be easier on me, and to have help with the bags. He went to the wrong terminal so I had to haul all my family’s bags and meet him outside at the curb (a google search of the flight # would have given him the info he needed to be at the right terminal)
-he installed the car seat for my daughter wrong, and when I told him it was installed wrong, he argued with me saying he did it right and that I was wrong (he only used the back strap and didn’t attach the seatbelt. I confirmed it was installed wrong via looking up the owners manual online)
-he was texting other people while driving
-while he was trying to play music for my daughter, he was playing it off youtube and searched for songs while driving (every time he texted the music cut out because he changed apps, that’s why I initially noticed it from where I was sitting)
-after I had him stop playing music, he googled the Spain vs Portugal game and kept the stats on his phone, watching them update WHILE HE WAS DRIVING ON THE FREEWAY.
Honestly, i’ve had uber drivers that were safer and more professional than my chauffeur. I submitted a review explaining what happened but haven’t heard anything back from blacklane.
And I still got charged the extra cost for in terminal pick up even though I didn’t receive in terminal pick up because he went to the wrong terminal, so that’s not great either.
ANOTHER UPDATE: so blacklane gave me a credit to try the service again because the first time was a disaster. And let me tell you…. It was like night and day.
I had a blacklane pick up my wife and I from a concert at SoFi. The traffic is a nightmare after a concert.
Our driver was nearby 30 min before he needed to be there. I noticed and told him we were ready a little early and he leapt into action.
He used ally ways and back routes to get to us, then navigated them and went around ALL THE TRAFFIC while we were in the car. What I expected to be a 2 hour drive, turned into the easiest 45 min drive of my life.
The car was clean, the driver was courteous, he drove fantastically.
The best way to describe it is: it was just easy. Everything was taken care of.
The next time my wife went to a concert, she told me how she wished she’d used blacklane again because it was just so easy.
Clearly my first experience was a mistake. Will be using the service again in the future.
******
July 12th, 2026
UPDATE: adding a star because blacklane reached out to me and has been working to make things right. Will give them another shot in a couple months and update review then.
********
July 6th, 2026
So the app itself is great. It’s very easy to book, communicate, and manage my booking through the app.
The chauffeur… not so much.
I hired a chauffeur through blacklane to pick my family up from the airport. After a 10 hour flight, the last thing I wanted to do was worry about getting home.
The good:
-the chauffeur brought the car seat I requested for my child and it was the right size
-he got us from the airport to my home in one piece
-even though he went to the wrong terminal, he communicated his progress well as he was correcting his mistake.
-the car was clean
-he tried to play kid music in the car to entertain my daughter, while I had him turn it off, I appreciate the effort
The bad:
-I paid for being picked up and greeted in the terminal so it would be easier on me, and to have help with the bags. He went to the wrong terminal so I had to haul all my family’s bags and meet him outside at the curb (a google search of the flight # would have given him the info he needed to be at the right terminal)
-he installed the car seat for my daughter wrong, and when I told him it was installed wrong, he argued with me saying he did it right and that I was wrong (he only used the back strap and didn’t attach the seatbelt. I confirmed it was installed wrong via looking up the owners manual online)
-he was texting other people while driving
-while he was trying to play music for my daughter, he was playing it off youtube and searched for songs while driving (every time he texted the music cut out because he changed apps, that’s why I initially noticed it from where I was sitting)
-after I had him stop playing music, he googled the Spain vs Portugal game and kept the stats on his phone, watching them update WHILE HE WAS DRIVING ON THE FREEWAY.
Honestly, i’ve had uber drivers that were safer and more professional than my chauffeur. I submitted a review explaining what happened but haven’t heard anything back from blacklane.
And I still got charged the extra cost for in terminal pick up even though I didn’t receive in terminal pick up because he went to the wrong terminal, so that’s not great either.
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AVOID AT ALL COST
Horrible experience trying to set up FIRST time booking. Cancelled booking within 10 minutes and still had the audacity to charge a CANCELLATION FEE. Fee for what? You didn’t provide a service! Self service AI couldn’t help and explained to support that i was deleting the app because it was too difficult to use.
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Terrible service and app
I used Blackland to book a black car service to pick up myself and my elderly mother from the airport after a cross country moving flight. Despite their promises to keep up with flight delays and my manual rescheduling in app, they had double booked my chauffeur and did nothing to honor the reservation. Phone and chat is slow and the AI is unable to help with anything last minute. Not at all worth the premium over a reserved Uber or Lyft.
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Cumbersome slow sign-in process
They only use email codes for signing in which take 2-3 minutes to arrive. This is frustrating when traveling and unacceptable for a car service provider like this. Take a note from Uber or Lyft!
Be forewarned—you’re charged whether you ride or not
I’d avoid this service until they improve their business model. I booked my first trail ride from the airport to my home with my family. Unfortunately, the airline lost one of our bags. While in the middle of dealing with that, the driver said he had to leave since he had another booking. Of course, Blacklane insisted on charging full price without providing the service. No credit offered and no support provided. I would highly recommend staying flexible by booking with one of the rideshare services which can be cancelled and rebooked much more flexibly. Avoid this scammy service if possible.
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Terrible for families
Horrible experience. Road with them a few times over the week. Twice they forgot one of the car seats, and they had no backup plan, so my family had to split up and find alternative ways home.
In both cases, their drivers lied and said they had both car seats, so we did not get a refund. Shows both poor ethics and a bad experience
In both cases, their drivers lied and said they had both car seats, so we did not get a refund. Shows both poor ethics and a bad experience
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Spam notifications
Turned off marketing push notifications and they continued for a week
Terrible service and buggy app
The app pre-authorized charges on my credit card for the same amount of money over 5 times because something mistakenly said my flight was delayed 30 minutes (it was actually early) and moved my pick up time 30 minutes later. I could have gotten a taxi in 3 minutes instead! When I tried to change the time back, it never updated and my card was charged again and again!This app is filed with bad bugs. This experience was a disaster. I was offered nothing and I do not trust Blacklane at all. The cars and drivers are the same as uber but just more expensive. Deleted my account.
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Best car service in ATL
Great service with the best cars and drivers. Always on time and communicate updates and pick up times.
App is great, service not so much
UPDATE: adding a star because blacklane reached out to me and has been working to make things right. Will hive them another shot in a couple months and update review then.
********
So the app itself is great. It’s very easy to book, communicate, and manage my booking through the app.
The chauffeur… not so much.
I hired a chauffeur through blacklane to pick my family up from the airport. After a 10 hour flight, the last thing I wanted to do was worry about getting home.
The good:
-the chauffeur brought the car seat I requested for my child and it was the right size
-he got us from the airport to my home in one piece
-even though he went to the wrong terminal, he communicated his progress well as he was correcting his mistake.
-the car was clean
-he tried to play kid music in the car to entertain my daughter, while I had him turn it off, I appreciate the effort
The bad:
-I paid for being picked up and greeted in the terminal so it would be easier on me, and to have help with the bags. He went to the wrong terminal so I had to haul all my family’s bags and meet him outside at the curb (a google search of the flight # would have given him the info he needed to be at the right terminal)
-he installed the car seat for my daughter wrong, and when I told him it was installed wrong, he argued with me saying he did it right and that I was wrong (he only used the back strap and didn’t attach the seatbelt. I confirmed it was installed wrong via looking up the owners manual online)
-he was texting other people while driving
-while he was trying to play music for my daughter, he was playing it off youtube and searched for songs while driving (every time he texted the music cut out because he changed apps, that’s why I initially noticed it from where I was sitting)
-after I had him stop playing music, he googled the Spain vs Portugal game and kept the stats on his phone, watching them update WHILE HE WAS DRIVING ON THE FREEWAY.
Honestly, i’ve had uber drivers that were safer and more professional than my chauffeur. I submitted a review explaining what happened but haven’t heard anything back from blacklane.
And I still got charged the extra cost for in terminal pick up even though I didn’t receive in terminal pick up because he went to the wrong terminal, so that’s not great either.
********
So the app itself is great. It’s very easy to book, communicate, and manage my booking through the app.
The chauffeur… not so much.
I hired a chauffeur through blacklane to pick my family up from the airport. After a 10 hour flight, the last thing I wanted to do was worry about getting home.
The good:
-the chauffeur brought the car seat I requested for my child and it was the right size
-he got us from the airport to my home in one piece
-even though he went to the wrong terminal, he communicated his progress well as he was correcting his mistake.
-the car was clean
-he tried to play kid music in the car to entertain my daughter, while I had him turn it off, I appreciate the effort
The bad:
-I paid for being picked up and greeted in the terminal so it would be easier on me, and to have help with the bags. He went to the wrong terminal so I had to haul all my family’s bags and meet him outside at the curb (a google search of the flight # would have given him the info he needed to be at the right terminal)
-he installed the car seat for my daughter wrong, and when I told him it was installed wrong, he argued with me saying he did it right and that I was wrong (he only used the back strap and didn’t attach the seatbelt. I confirmed it was installed wrong via looking up the owners manual online)
-he was texting other people while driving
-while he was trying to play music for my daughter, he was playing it off youtube and searched for songs while driving (every time he texted the music cut out because he changed apps, that’s why I initially noticed it from where I was sitting)
-after I had him stop playing music, he googled the Spain vs Portugal game and kept the stats on his phone, watching them update WHILE HE WAS DRIVING ON THE FREEWAY.
Honestly, i’ve had uber drivers that were safer and more professional than my chauffeur. I submitted a review explaining what happened but haven’t heard anything back from blacklane.
And I still got charged the extra cost for in terminal pick up even though I didn’t receive in terminal pick up because he went to the wrong terminal, so that’s not great either.
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Best luxury car service in OC/LA
This has been the absolute best chauffeur service I’ve used and I’ve used a lot. I’ll be a repeat customer. The door to door service, well kept cars, and friendly drivers are wonderful.
“No service in your area”
I really wanted to try this. Everywhere I clicked in my are it kept saying we don’t do this area. Maybe I’ll try again next year.
Multiple Issues
Unable to edit car type within App, payment not accepted, switching through various types does nothing.
Unable to have other party scan code and add to their black lane app.
AI is so poorly designed, a complete waste of time and resources.
Chat with human should be within 2-3 minutes, not 15 plus.
Unable to have other party scan code and add to their black lane app.
AI is so poorly designed, a complete waste of time and resources.
Chat with human should be within 2-3 minutes, not 15 plus.
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Confusing design
New design is very confusing. Cannot add more people easily in confirmation date. It’s not clear at check out.
No accountability for their drivers
Driver didn't show up, no meet and greet at London airport.
Blacklane still charged me and fought credit card company when I charged it back.
There driver was supposed to provide Meet and Greet and never got out of the car.
Blacklane still charged me and fought credit card company when I charged it back.
There driver was supposed to provide Meet and Greet and never got out of the car.
Paris
Our driver picked us up at Charles de Gaulle as dropped us off at our hotel in the opera district he handled four passengers worth of luggage. Very comfortable and professional service we have booked another ride start in July
