Doesn’t Work
Please wait-Unable to complete booking which also means you can’t use your loyalty points. Disappointing
Still crashing
This seems to have gotten worse, it crashes at the payment stage and even at calendar scheduling, it seems to be worse since adding banking security verification when you go back into the app after doing own banking / card verification. I couldn’t even book the free patch test using it
Bad UX
I get the impression this app was created just for the sake of making one, not to improve the customer experience.
Takes 30 seconds to book
This app is so easy to use, Booking takes about 30 seconds. I’ve read some of the other reviews and I can honestly say I think it’s user error as I book my appointments every month with no issues.
Dreadful app
Stores insist that you use it to book even when you are starting right in front of them in a store. And then the App doesn’t work 🙄
Lost a customer. Impossible to make a booking
Lost a customer. Impossible to make a booking
Won’t let me book
It shows the available booking slots but won’t confirm bookings - keeps sending me back to ‘update’ diary. I’ve now tried multiple slots at several different times of the day and it still won’t let me book. This would be a good app if it worked but it doesn’t - so one star is generous
No mess brows
My daughter and I have been visiting over a year with regular eyebrow bookings. No making a mess of our brows always considerate of our needs and shape. Although pricey worth paying extra for a successful brow shape.
Very poor app - online shop doesn’t work
I’ve managed to book appointments via the app but it does regularly crash. The worst thing about the app is that the online shop does not work! As soon as you try and checkout it crashes every time....I’ve given up trying. I’ve reported this issue to customer services a few weeks ago and I didn’t even get a response!
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Awful UX
The UI needs significant improvement. It is not aesthetically pleasing or intuitive to use. Archaic design and functionality e.g. selecting a therapist and then a service is difficult to do due to the small font. It could be made so much easier.
Terrible!!!
Have tried and failed to book appointments via the app a few times. I don’t see the point of this app. It doesn’t allow you to see what appointments are available or to book an appointment. They must be losing their clientele. I, for one, have given up!
Not recommended
Terrible app. No loyalty points added, and it freezes all of the time. Frustrating!!
Great App
This app is great, I have complete control over my booking. Very easy!
Don’t bother
App won’t load half the time. All my points are missing. They won’t take stamp points anymore. No going back to Blink Brow.
Booking process
The booking process in this app challenges one’s patience!
It goes back to the initial request repeatedly, when choosing a service and then trying to book with a chosen therapist.
Asks the same questions 3- 4 times and the process has to be repeated.
Must be made sleeker and more operator friendly.
The company obliges customers to book on line, making telephone appointments (communicating with a human being) almost impossible.
Moreover...this process does not justify the cost of the treatments which has constantly increased.
The therapists are quite good.
It goes back to the initial request repeatedly, when choosing a service and then trying to book with a chosen therapist.
Asks the same questions 3- 4 times and the process has to be repeated.
Must be made sleeker and more operator friendly.
The company obliges customers to book on line, making telephone appointments (communicating with a human being) almost impossible.
Moreover...this process does not justify the cost of the treatments which has constantly increased.
The therapists are quite good.
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Rubbish for actually booking
Waste of time - every time you get to the booking piece it then says schedule has changed!
Ageist!!!
Very annoyed that your fenwicks location won’t take a phone booking for a 73 women and I’m having to download your app in order to book for her. Appalling way to treat older customers.
Great new app
Really useful and easy to use
Really good, it could be better!
The booking system is really good and intuitive, shows you slots available and you can book for the same day which it’s super handy.
When you process the booking however, the app doesn’t really gives you a notification your booking has gone through which is a bit confusing as I didn’t know if my booking was successful (you only get an email confirmation).
Another good feature would be a section where you can check your open appointments - I was looking for it but it doesn’t seem to be there.
As I said, makes the booking already much easier ever though some improvements here and there would be good.
When you process the booking however, the app doesn’t really gives you a notification your booking has gone through which is a bit confusing as I didn’t know if my booking was successful (you only get an email confirmation).
Another good feature would be a section where you can check your open appointments - I was looking for it but it doesn’t seem to be there.
As I said, makes the booking already much easier ever though some improvements here and there would be good.
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