Zero help from Bloom!
Zero help from Bloom if technical issues arise when checking in bikes. Faulty tracker caused issue with geo location. Nobody answers the help phone number. Mailbox is full. No response from email customer service. Zero. None. Gulf state park headquarters will send you to the Lodge. The Lodge can only recommend emailing Bloom for assistance.
Show more
No point
Never receive SMS code to signup.
Tried lots of times over several hours.
Also no place to contact support or anyone. Useless
Tried lots of times over several hours.
Also no place to contact support or anyone. Useless
Hello
Kosovo entry phone number doesn’t figure could you please add +383
1 star rated
Dear app user, Pls. Do not use this app or go to this place ! we where having so much trouble and the lady who worked their just watched us. She did not even help. Plus what kind of app doesn’t have a place where you can use it more than once like what the heck. Never go to this place terrible service
Show more
App is slow and buggy
I use it everyday and often have to reinstall as the app will just freeze. Other people I work with also experienced similar problems. Awesome concept and appreciate the bikes my employer provides but the app needs some work.
Bike riding
Had a lot of fun got to see a lot of animals and trails
Horrible
This app just keeps spinning on “connecting” every time we try to scan a QR code.
App less than what it could be
Spent more time trying to get the app to work then we did actual riding the bike. Finally had to give up and the property manager had to use her app to unlock the Bike. No explanation for why it wouldn’t work on my phone nor my wife’s….
Awful
This app works only 10% of the time. Since purchasing these bikes 3 years ago we’ve only had a handful of successful trips. Most times our employees get stranded because the bikes won’t unlock. Tech support is non existent. It’s taken up to 3 months just to get a response. The bikes sat in storage for over a year waiting for tech support. Don’t waste your time or energy.
Show more
Lol
You can’t get multiple bikes on one phone
Awful, don’t use
GPS systems were completely off and said that there was roughly 8 bikes in there area, there was 2 , drove to 3 separate locations to find bikes for my family. Once we found bikes 3/5 didn’t have working breaks and every single tire was worn into nothing. Also had terrible trouble with the app telling me my rental was still going when it had been finished for an hours. Do NOT recommend.
Show more
Why oh why?
Confirmation code won’t verify. I’m just trying to ride a bike, why do I need my phone for this?
Doesn’t Work
Error occurred always
Here r a few suggestions
I think this app is a great idea but offer a few suggestions -
1 when paying for a full year, the closest point of interest as a round trip is just over a hour. This means every time I use it I get charged an extra fee. This is a total turn off for me to renew.
2. The few times I used the bikes, they r not working properly. My first ride had a bike that was in an accident as the steering was twisted and the bike only rode in 5th gear. When i tries to submit a report, it cancelled 3 times and I never received even an acknowledgment about it. Your welcome.
3. my second ride, again bike only worked in gears 4 to 5. And no, I did not bother to report it. I am not sure about servicing these bikes but many of them at my closest location need at least the handlebars straightened.
4. Trying to pause a ride is an option. But, it doesn’t work. It would be nice to take break when ride for a hour.
I would definitely not purchase the app for a second but would consider a single ride again once or twice a season.
1 when paying for a full year, the closest point of interest as a round trip is just over a hour. This means every time I use it I get charged an extra fee. This is a total turn off for me to renew.
2. The few times I used the bikes, they r not working properly. My first ride had a bike that was in an accident as the steering was twisted and the bike only rode in 5th gear. When i tries to submit a report, it cancelled 3 times and I never received even an acknowledgment about it. Your welcome.
3. my second ride, again bike only worked in gears 4 to 5. And no, I did not bother to report it. I am not sure about servicing these bikes but many of them at my closest location need at least the handlebars straightened.
4. Trying to pause a ride is an option. But, it doesn’t work. It would be nice to take break when ride for a hour.
I would definitely not purchase the app for a second but would consider a single ride again once or twice a season.
Show more
I would give it a zero if I could!
Horrible experience. Four people were trying to rent a bike and it only worked for one of us. The app kept giving a message that said “your rental has ended” when it had not even started!!! We were only able to rent a single bike and this ruined our “bike trip” for the day. Terrible!!
Why?
What a waste of a download. My husband doesn’t have a smart phone so we couldn’t go bike riding at Gulf Shores…we were disappointed.
Dubious
Fun way to rent a bike however when it comes to ending your rental and of course, “when you get charged,” it’s confusing and glichy. I was over charged for two bikes that we had gotten back before the hour. It should be noted that even seconds after the hour, you are charged for the hour. There should be a grace period of maybe 3 minutes to account for such issues
Show more
Such a fun experience
We had a great time in Gulf State Park today! It was easy to get and return the bikes.
I wish the app had more information for planning from home. We procrastinated on using the bikes as we couldn’t do any planning ‘homework’ while at home. I wanted to see where bikes were located and how long we’d have them, trail locations, etc. But the app only shows that when you’re IN the park.
I wish the app had more information for planning from home. We procrastinated on using the bikes as we couldn’t do any planning ‘homework’ while at home. I wanted to see where bikes were located and how long we’d have them, trail locations, etc. But the app only shows that when you’re IN the park.
Show more
App Crashes Immediately
Couldn’t get app to stay open for more than 2 seconds on brand new iPhone. Very convoluted process
App bugs
Would really like to use this service but the app has issues when trying to input information. I’ve tried on multiple phones but the pop up screen for acct information goes up above the top of the screen and you cannot input your date of birth or if you are a resident . It also crashes often when inputting the city.
Show more
