Failed to Login: Error
I’ve managed to add my holiday booking into this app, but have to select the hotel each time I open it. When I try to log in to use features, using my room number and check in/out dates, now that I’ve checked in I get a log in error every time. I’ve checked with TUI rep in resort in case it was me doing something wrong and they can’t get it to work either so it means that whilst you can review some of the details of your hotel (restaurant opening hours etc) the full functionality is restricted because you can’t log in successfully.
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Most clunky unhelpful app ever
If I’m expected to use this app to manage my holiday it would be helpful if it actually worked. It keeps kicking me out, is unable to locate my hotel and doesn’t give any more useful information that a quick google search. It really needs to be completely redesigned. I’m not there yet, but a really useful thing would be an interactive map to locate you within the complex and make it easier to find your way around. I only hope it works even slightly when we’re there.
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Upgrade to app is awful
The old app was a bit clunky, but with a bit of searching you could find what you need. This version is awful. Clicked on “ daily programme” it took me to housekeeping etc. There is no way to access the daily programme, room service or anything that is useful. Suggest you revert to the old app till you get this one properly working. Also can’t access chat via the app to notify someone of the issues.
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Leider aktualisieren sich unsere Reisedaten nicht
Wir haben eine Reise in einem TUI Blue Hotel gebucht und diese in der App verknüpft. Diese Reise haben wir umgebucht und reisen dadurch jetzt eine Woche früher an. Die Reisenummer blieb unverändert. Leider gelingt es uns nicht, die aktuellen Reisedaten in die App zu laden, so dass wir vermutlich auch keine Leistungen vor Ort buchen können. Wir bekommen immer den Fehlerhinweis, dass die Reise nicht gefunden werden kann.
Abmelden und Anmelden und Neuinstallation der App bringen leider nicht. Mein Mann hat sich sogar an einem anderen Handy mit neuem Zugang angemeldet, auch hier bekommen wir die gleiche Fehlermeldung.
In der myTUI App sind die Daten korrekt, die Funktionen stehen dort nicht zur Verfügung. Was sollen wir tun, wo liegt der Fehler?
Abmelden und Anmelden und Neuinstallation der App bringen leider nicht. Mein Mann hat sich sogar an einem anderen Handy mit neuem Zugang angemeldet, auch hier bekommen wir die gleiche Fehlermeldung.
In der myTUI App sind die Daten korrekt, die Funktionen stehen dort nicht zur Verfügung. Was sollen wir tun, wo liegt der Fehler?
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Response from developer
Hallo Tantje, danke für die Nachricht! Wir wollen Ihnen gerne weiterhelfen. Können Sie uns bitte Ihre Buchungsnummer sowie gebuchtes Hotel mitteilen, indem Sie uns eine kurze Email an tui-blue@tui.com senden? Wir werden Ihre Buchung dann systemseitig aktualisieren lassen. Liebe Grüße
Won’t open
I’m at Flamingo Beach, Lanzarote. The app won’t open so useless. Reception unable to give me a paper copy of the timetable, I’m unable to book anything either. I had to take a pic of the TUI reps iPad yesterday evening. Couldn’t do the quiz either as could not get the entertainment wifi!
Rubbish App
Currently staying at Tui Blue Romance Island in the Maldives and the app hasn’t been working for days. I have deleted the app and re downloaded it only for the spinning circle to reappear and no service. Very poor service when all the hotel info, daily programme and menu’s are in the app
Really useful most of the time
Has been working well for the last few years, at various locations. This week, blank screen…disappointing…
Necessary, Useless, and Ineffective.
The first thing that you must do upon arriving is to download this app; this will not work properly, and sets the stage for all future app use. You need the app for all reservations, for the map, etc— it will crash repeatedly and will go through long periods where it will not (for example) load the map or the page for a given restaurant. This execrable app reduces a great resort into a painful and frustrating experience.
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Response from developer
Dear Ragabashty, thank you for letting us know about your experience. We are genuinely sorry that you encountered so many issues. Could you please let us know which hotel you were staying in, so we can investigate the crashes and connection issues? If easier, you can send us a quick email to tui-blue@tui.com with the name. Again, apologies for the negative experience.
Absolute rubbish
We were only able to book restaurants at the Makadi Gardens using this app. It was impossible. The app just buffers and I get a blank page. I tried restarting the phone, that didn’t work. I deleted the app and reinstalled it. That didn’t work either. It was far better in other resorts where you booked restaurants at a terminal in reception or with the hotel staff. This is pointless rubbish. Frustrating as hell
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Really good
This app has really helped me and my family find and access a perfect holiday such as Tunisia was a great adventure and a good experience.
Horrendous
My stay at TUI Blue Bahari Zanzibar was perfect until I met the app. From in app menus, to the “spinning circle of death” This app had everything to make your stay that bit worse. For starters, every time you pressed a blue link, it would hold you on a spinning, blue never-ending circle. In addition to this, the app is terribly bland, in the spot where there are ment to be pictures you are beheld with a grey square. I love leaving nice, positive reviews and comments, but disappointingly this had too many errors and issues not to cover. The worst thing is, it’s not only me experiencing these horrific issues, It’s my family too. And it pains me to say it’s made a brilliant holiday just that bit worse.
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Response from developer
Hello dodiodiod, thank you for your detailed feedback about the app issues at TUI Blue Bahari Zanzibar. We sincerely apologize for the loading problems and missing images that affected your otherwise perfect stay. Your specific examples are valuable, and we'll share them with our development team to improve the experience for future guests.
Not Functioning
App is poor, can’t seem to access any features for holiday in 3 days time. Disappointing.
Palm Garden
Second year at Palm Garden Turkey using app no problems WiFi here very fast and every where. Love the hotel and staff are very helpful and friendly. Found app great for keeping up with bookings and everything else. Great App
Insgesamt schon super aber…
…da ist noch Luft nach oben. Insgesamt ist die App schon mit sehr vielen hilfreichen Infos gefüllt. Die Menüführung ist aber teilweise etwas unintuitiv und Infos zu Menüs (Restaurant und Bar) oder Handtücher und co sucht man immer etwas. Was ich außerdem super fänd, wenn man bis zu 7 Tage vorher die Aktivitäten schon einsehen könnte um seinen Urlaub besser zu planen UND sich jegliche Aktivitäten auch in den Kalender übertragen könnte mit einem
Knopfdruck, egal ob man sich extra anmelden muss oder sich nur etwas vormerken möchte. So musste ich das alles manuell selbst machen um nichts zu verpassen. Insgesamt aber schon eine gute App, die mit den wichtigsten Infos gut ausgeholfen hat 👍🏼😊
Knopfdruck, egal ob man sich extra anmelden muss oder sich nur etwas vormerken möchte. So musste ich das alles manuell selbst machen um nichts zu verpassen. Insgesamt aber schon eine gute App, die mit den wichtigsten Infos gut ausgeholfen hat 👍🏼😊
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Needs more!
If this is just an info app, why can’t you include local weather?
App would be more useful if it could be used to book more things.
App would be more useful if it could be used to book more things.
App won’t work
I am on holiday right now and the app hasn’t been working for over a day now just the loading circle over and over I can’t book anything or see the schedule?? I have tried deleting and downloading but still doesn’t work, not what you need when trying to enjoy your holiday
Awful app
The app seems to be needed to book anything yet despite having it I can’t! Keeps telling me to download the app - while I’m on the app. Consequently couldn’t book kids club as they were unable to book it in person. Very frustrating and a disappointment especially considering the cost of the holiday
Holiday!
I like the app
Horrendous
My stay at TUI Blue Bahari Zanzibar was perfect until I met the app. From in app menus, to the “spinning circle of death” This app had everything to make your stay that bit worse. For starters, every time you pressed a blue link, it would hold you on a spinning, blue never-ending circle. In addition to this, the app is terribly bland, in the spot where there are ment to be pictures you are beheld with a grey square. I love leaving nice, positive reviews and comments, but disappointingly this had too many errors and issues not to cover. The worst thing is, it’s not only me experiencing these horrific issues, It’s my family too. And it pains me to say it’s made a brilliant holiday just that bit worse.
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DREADFUL
Absolutely terrible app. Being required to use this app to access any resort features makes me wish I stayed elsewhere. You need the app to view a map of the resort. The app is extremely slow to load anything and you are forced to make an account to book services. If you are downloading the app it is likely too late for you, but do yourself a favor and stay elsewhere until TUI Blue changes course and decides not to rely solely on this useless app. 0 stars would be too high.
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Response from developer
Hello phillyhockeyfan4, we're truly sorry to hear about your frustrating experience with our app. We understand how disappointing it is when technology doesn't meet expectations, especially during vacation. We will forward the issues you've mentioned and are grateful for your feedback as it helps us improve
