Pretty frustrating
I have an active Lyft account but after downloading this app it will just not recognize my phone number even after texting me a verification code multiple times. There is 0 recourse for help or a way to contact anyone in the app. I used the email reset and the “call me” option but then would just never recognize my phone number and/or verification code.
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No feedback possible now
The app used to ask about feedback if the Bike is not available or the dock is not available, but it does not do that now. There is no possibility anymore to give a feedback.
v
The most unreliable app imaginable. The bikes work maybe 20% of the time in the Boston area at least
DO NOT USE BIKES
I used a bike (4th ride ever) on it for 15 min and placed it in a dock. It got locked in the dock but the ride continued. I called customer support and they told me there is nothing they can do despite sending the pictures proving what I was saying. They told me they will charge my card until the ride ends after 35 hours
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Belle balade entre amis
Faire attention les freins sont finis😂😂😂
Do better
Poor performance when it comes to bicycle maintenance ands service overall. Also e-bikes are in poor condition and have limited availability. Not well distributed at peak times. These are, of course, questions of leadership, management, and resource allocation.
E-bikes
Best invention since the Internet!
Student
So convenient as an undergrad at BU. There are bikes and ebikes everywhere. Its the best way to travel between allston and kenmore/fenway. Literally faster than the T
Disregarding Apple cash
The app has treating me disgustingly and will refuse to scan any bikes if you don’t have an actual debit card or credit card card waste of my time and waste of my battery. Trying to figure it out for almost 2 hours for nothing to work. horrible work for $1 billion company
Fun
Bikes are fun
Práctico
Práctico servicio cumple con lo prometido
WTH??
There was no option to pay for a day pass. Our three dollar ride became a $16 ride after 60 minutes of riding.
Never worked
I tried multiple times to get a bike and it never worked for me. Deleted and downloaded the app multiple times, but it still didnt work
bad customer service and actual service
The bike wouldn’t dock, customer service was a whole ordeal and tried to make me pay $1200 for “stealing” it when i was just trying to return it.
Bad Docks
The docking stations are terrible and so is the customer service line.
Not what is hyped up to be!!!
I’ve seen others have issues with payments or returning a bike and still being charged. I have money in the bank and the app keeps telling me “find another form of payment”. I uploaded three different credit cards that has funds on them. I keep getting the same message. Smfh!!!!!
If someone was trying to kidnap me and my only way out was a blue bike, it would be a WRAP for me, instant prey.
This is not my first time having difficulties with payments. I even had it on payday so I know the problems not me. Great idea but terrible service.
PLEASE GET IT TOGETHER OR GIVE US BACK OUR PARKING SPOTS!!!!!!!!
If someone was trying to kidnap me and my only way out was a blue bike, it would be a WRAP for me, instant prey.
This is not my first time having difficulties with payments. I even had it on payday so I know the problems not me. Great idea but terrible service.
PLEASE GET IT TOGETHER OR GIVE US BACK OUR PARKING SPOTS!!!!!!!!
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Unreliable. Horrible experience
No bikes when you need one, no docks when you need one. So you walk a lot to find a bike and you walk a lot after docking it far from your destination. More often than not, walking directly to your destination is the faster option.
No improvement in years.
No improvement in years.
Stop losing my account info
So annoying to always have to re-login and it never remembers my email. Useless POS
App doesn’t work
App has not been working for a couple of days now. Can’t check out bikes, can’t reserve e-bikes, customer service has been completely unhelpful.
UI Issues
App malfunctions. Does not work well at all. Poor response time
