BlueCare Connect RI User Reviews

Name: BlueCare Connect RI
Rating: 4.5 (1281 reviews)

BlueCare Connect RI

Health Plan Technologies, Inc.

💪 Health & Fitness

What users say

Summarized from real user reviews of BlueCare Connect RI. Based on 1.3K reviews and a 4.5/5 average, it highlights the 1 positive and 5 negatives reviewers mention most about this Health & Fitness app.

Positive things

💬Excellent chat feature

Negative things

🚫Inability to perform basic tasks
🐛Constant crashes
🤖Poor user experience design
⚠️Lacking essential functionality
⏱️Slow performance

Top reviews

Most Recent Highest Rated Lowest Rated

Fraudulent in the extreme

This app lists hundreds of local PCP as “accepting new patients”. Lies. Not a single place on Aquidneck island is taking new patients. Their website lists over 100. Half the phone numbers you dial are invalid or covert to non medical businesses. If this is the level of fraud with the available services, imagine the industrial level fraud they are doing with the billing. I have filed a complaint with the state insurance regulator. If nothing happens then I will file one via the federal Dept of Treasury as a strong candidate to investigate for wire fraud etc.

Isuldur2

2 months ago

Awful

This is by far the WORST app I’ve ever experienced. You have to log in every time you open it and logging in takes forever, not to mention it will constantly kick you back to the log in screen and tell you it can’t verify your information. I’m forced to used this app to get healthcare credits AKA a legal way for them to charge people higher premiums. And the fact that the app sucks makes me believe it’s intentional to discourage people from getting these credits. Call me a conspiracy theorist but that’s how much this app pisses me off!

delfinanifled

3 months ago

Response from developer

That does sound like an undesirable way to spend your valuable time. We work really hard to make sure everyone can access their benefits in a user friendly app and website. Knowing that you have not had that desired experience makes us want to learn more about what needs to be improved. We would like the opportunity to make this a better experience for you. If you would like to connect, give us a call or reach out to us by chat in the app. We can also be reached at support@bluecareconnectri.com.

Impossible

This app makes paying my bill so impossible. Major headache every month.

LORDQUEEKOFTHECREEK

3 months ago

Response from developer

We’re so sorry that the billing feature hasn't been the smooth experience you deserve. We’d love the chance to fix this for you! Please reach out to us via the Member Services number on your ID card so we can personally ensure your account is set up for success.

Not helpful

Still glitchy. These reviews are just from internal. Go back to the old platform. App keeps freezing.

EOHHS

7 months ago

Response from developer

Hi, we apologize for any issue you might be having! Please reach out to our customer support at the number on the back of your insurance card so we can help get you up and running.

Bad Insurance platform

I want to know my wellness activities and it’s a poorly developed app. Does not sync right with trackers and there is zero interaction with colleagues. Just another bad insurance gimmick with no real health value. Just want to know how much they are going to charge you extra for your insurance with zero useful info.

EOHHS

7 months ago

Trash

This app is garbage along with the company it represents

Lbizzle24784484

8 months ago

Response from developer

Hi, we are sorry to hear that. Please let us know what exactly you did not like about our app at support@castlighthealth.com, so we can improve it based on your feedback.

Couldn’t be worse

I have had no help. I cannot see my family’s EOBs which I need to claim with our HRA. Providers are chasing me for $1000s and I have no paperwork. It’s just as bad in the phone with BCBS of RI. No help.

dofhhjhvcfg

8 months ago

Response from developer

We apologize for the trouble you're having accessing your documents. This is not the experience we aim for, and we’d like to make it right. Please contact us at the member services number on the back of your ID card so we can help you get all the information you need.

Easy to use

Very user friendly app
Complete breakdown of cost

Dwayne 68

a year ago

Response from developer

We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at support@bluecareconnectri.com! Have a wonderful day!

Face ID

Face ID should never expire

Lousy EOB

a year ago

Response from developer

Hi, we are sorry to hear that :( Please let us know what exactly did you not like about our app at support@bluecareconnectri.com, so we could improve it based on your feedback.

No, just no.

Cumbersome user experience. Great for making it difficult to earn points for incentives. Customer support gives wrong info. Members are the consequence and this app designer presumably still paid.

puzzlerxmastime

a year ago

Response from developer

Hi, we are sorry to hear that :( Please let us know what exactly did you not like about our app at support@bluecareconnectri.com, so we could improve it based on your feedback.

Excellent chat feature

I like being able to casually text over an unlimited time, in or out of the app, without having to start over. This is how most people communicate these days

Providence Keith

a year ago

Response from developer

We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at support@bluecareconnectri.com! Have a wonderful day!

Don’t waste your time

This might be the worst app I’ve ever used. Kudos to BlueCross for totally eliminating all ability to do anything helpful. Pay your bill? Nope. See your benefits? Nope. Get helpful coverage information? Nope. Just an app with pretty colors and a “healthy” look is really just a mask for bad health care.

Anonymous Hotspot

a year ago

Response from developer

Hi, we apologize for any issue you might be having! Please reach out to our customer support at support@bluecareconnectri.com for assistance.

I’ve seen better website designed by Indian scammers

Unusable-crashes constantly, most buttons don’t work, opens windows too tiny to work in. Absolute garbage, probably designed by some “genius” from RISD

MattRicci11

a year ago

Response from developer

Hi, we are sorry to hear that :( Please let us know what exactly did you not like about our app at support@bluecareconnectri.com, so we could improve it based on your feedback.

Terrible horrible website /app

Terrible terrible terrible-impossible to set up your own profile, can’t order member ID cards from website, all around set is horrific, whoever had the bright idea to implement this website should be fired. Its useless -absolutely useless. If there was a negative 1 star I would give it -5*.

Julia da wolf

a year ago

Response from developer

This doesn't seem right. We want to take a closer look at this for you. Please send a note to support@bluecareconnectri.com so we can connect.

Horrible

Horrible list of accepting physicians in south Florida

Bfly77

a year ago

Response from developer

Hi, we are sorry to hear that :( Please let us know what exactly did you not like about our app at support@bluecareconnectri.com, so we could improve it based on your feedback.

Tracker

Apple Watch activity tracker will not link despite uninstalling the app and reinstalling it several times!

EJR8812356

a year ago

Response from developer

Hi, we apologize for any issue you might be having! Please reach out to our customer support at support@bluecareconnectri.com and we'll get you up and running.

Could be better

It’s a bit more modern than the old BCBSRI app, however it doesn’t support adding your insurance card to your Apple or android wallet. What year is it?

Johnl4th

a year ago

Response from developer

Hi, we are sorry to hear that :( Please let us know what exactly did you not like about our app at support@bluecareconnectri.com, so we could improve it based on your feedback.

Just as bad as the browser site

Both this app and the browser version of it take forever to load anything. I kept the screen open attempting to load my insurance card for upwards of ten minutes with no results. Out of curiosity, I also tried to load up some of the forms (to report health maintenance such as annual physical and vision appointment attestations) and those also didn’t load. This wasn’t ready to launch.

rosielapoesie

2 years ago

Response from developer

Hi, we apologize for any issue you might be having! Please reach out to our customer support at support@bluecareconnectri.com and we'll get you up and running.

Slow

App is very slow to load. Also, it only gives options for earning points via steps versus other activities (strength training, cycling, etc.).

ReviewRBD

2 years ago

Response from developer

Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at support@bluecareconnectri.com? We'll get you up and running.

Terrible website

I cannot see my is cards or claims or dependents extremely disappointing this would be launched and not work! It has been a week and nothing is fixed…

You should reactivate the old MyBCBSRI so people can see their claims and if cards

CMacari02814

2 years ago

Response from developer

Hi, we apologize for any issue you might be having! Please reach out to our customer support at support@bluecareconnectri.com and we'll get you up and running.