Rubbish
Unable to sign up. When inputting OTP code sent, it keeps saying ‘there has been an error’. When attempting to unlock password via email, no email is sent (junk/spam folders checked). Terrible app.
Absolute garbage
Booked a taxi the night before a trip through this app and it didn’t try to assign a driver until 5 minutes before the booking time. No drivers anywhere near. Called the office and they had no one ‘nearby’ so cancelled and booked through a better company named in this review
Not good app
This app does not work, I have tried booking taxis for the past week and nothing has worked keeps saying it has declined yet I have just been paid, sort it out I just want to get home. Absolutely shocking.
Kenneth
Lovely driver
I have a taxi every Saturday and always get home safe. Best taxi drivers in the north east!
I have a taxi every Saturday and always get home safe. Best taxi drivers in the north east!
App fine but bombarded with useless notifications daily
Had to uninstall the app due to the sheer number of daily notifications I’m getting from the app. There’s marketing your services but Blueline take it to the next level. Today I have had a total of 9 notifications about random things and becomes so annoying.
Constant notifications
The app will send you constant advertisement notifications which you can’t turn off. You can only turn off all notifications in your phone settings which isn’t useful when you’re trying to use the service.
Wouldn’t use again
How this app has 4.8 stars at the time of writing this is beyond me.
Book taxis ahead of time? No taxi gets assigned to your booking leaving you stranded.
Manage to get a taxi somehow? Driver takes the scenic route leaving you out of pocket.
Blueline used to be my go to for taxis at a decent rate but nowadays it’s my go to for terrible service.
Book taxis ahead of time? No taxi gets assigned to your booking leaving you stranded.
Manage to get a taxi somehow? Driver takes the scenic route leaving you out of pocket.
Blueline used to be my go to for taxis at a decent rate but nowadays it’s my go to for terrible service.
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Blueline cancelled my booking
I had made a taxi booking for my dentist appointment, I was waiting for the taxi to come but without telling me Blueline cancelled my booking causing me a lot of stress and I was late because of it. I had to rebook a taxi which another service instead. Blueline have also changed to AI voice for booking taxis which makes it harder for me. I much prefer being able to talk to a person.
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Extra charges
You get charged more money if the driver goes below 8mph and it’s up to the driver to select that they have arrived, I’ve had drivers select arrived 5 minutes before arriving and then been charged a waiting fee on top of the driving fare from my bank account, they need to monitor locations so this doesn’t happen. You also get charged for time spent at traffic lights on top of the fare, 20p every minute or something like that.
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The payment on app needs fixing
I really like Blueline as a company but the transactions via the app needs fixing. It’ll charge you when you book, but if the end price is more (which is sometimes the case, and this I can understand in some circumstances) then you get charged twice. Sometimes you don’t have enough money to be charged twice! I almost got stuck with a driver at the airport because I paid the initial £25 fee when booking, but because it cost £26 the payment rejected as it tried taking a full £26 rather than the additional £1 needed. This was a day before payday for me - I was flying back home and so I didn’t have enough to essentially be charged twice. Thankfully the driver was understanding to a degree - he took a pic of my ID and I promised to bank transfer to him next day, which I did and then I got the £25 back from Blueline! V strange mechanism and needs adjusting… either charge the max fee and refund what isn’t spent, or charge the max fee and only take the extra charges accrued?
Considering cost of living these days this might leave a lot of people unstuck and cause undue stress. I was lucky I had a driver that gave me the benefit of the doubt!
Considering cost of living these days this might leave a lot of people unstuck and cause undue stress. I was lucky I had a driver that gave me the benefit of the doubt!
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Doesn't work on iPhone SE (2022)
The app doesn't work correctly on the smaller screen of the 3rd gen IPhone SE.
The book in advance screen lets you set a future date & time but the only navigation option visible is to go back.
The book in advance screen lets you set a future date & time but the only navigation option visible is to go back.
Searching for driver
Don’t bother using the app! It said searching for driver for 30+ mins by the time they’d found one I was home and in bed 👎🏼
Dangerous drivers
Yes theyre cheap, for a reason. Last few trips the driver’s standard of driving was appalling. Really dangerous, to the point where I now don't trust them at all.
The app is bad
I booked on the app, but got multiple errors, when the booking did go through it wouldn’t let me use my saved credit card and made me choose cash. When I got in the car, I could use the card reader but was charged a standing / waiting charge even though I was stood on the pavement waiting for the taxi. The taxi tracker got lost for a good 10 minutes despite good 5G coverage. What’s happened to Blueline and this app?
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Payment
I’ve set my default payment method to be by card. However when I booked a trip it was setup to be cash only for some reason.
The driver insisted I pay him in advance before moving, and charged me £15 to his own personal card reader. The journey receipt in the app shows that I should only have had to pay £13 for the trip.
I’ve used Blueline for years and never had this kind of issue before, I’ve never seen any taxi company demand payment before completing the journey, nor have I ever seen a driver so blatantly overcharge. It’s very concerning and doesn’t make me feel like I can safely use this company again in future.
Unlike with Uber there’s no way to rate or provide feedback on the trips & drivers within the app, or if there is then it’s well hidden.
The driver insisted I pay him in advance before moving, and charged me £15 to his own personal card reader. The journey receipt in the app shows that I should only have had to pay £13 for the trip.
I’ve used Blueline for years and never had this kind of issue before, I’ve never seen any taxi company demand payment before completing the journey, nor have I ever seen a driver so blatantly overcharge. It’s very concerning and doesn’t make me feel like I can safely use this company again in future.
Unlike with Uber there’s no way to rate or provide feedback on the trips & drivers within the app, or if there is then it’s well hidden.
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Can’t cancel
So, once you have made a booking there is no option to cancel, no matter how long you have to wait? App said taxi was 2 mins away, 20 mins later no taxi and no way to cancel still ‘locating’ a driver. Stick to Uber.
Such a shame
Not sure what happened to the taxi firm I’ve used for nearly 40 years. Whether or not it’s the app I’m not sure but it seems more and more frequently, drivers are cancelling pre booked jobs allocated to them because they can get a better fare elsewhere. When this happens at the time of your booking it’s unacceptable and really damaging for the Blueline name. Unfortunately I’m finding myself using Uber more and more because of the issues with Blueline
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Standing charge
I am a frequent user of the Blueline app but this new version seems to have introduced a standing charge which defeats me. A recent booking was late arriving so I waited on the pavement to get straight into the car for my appointment. The invoice I received showed a standing charge of £1.20 but I was certainly the cause of any delays. Drivers since have not known anything about this when I have been paying by cash. Otherwise it’s a great app very similar to the Nearby Taxi app.
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Failed
I downloaded the app and tried to have my phone verified 10 times with no success. I got tired of trying, and deleted the app. There is no help available on the app to get this figured out so oh well.
Cant book taxi
App wont let me book a taxi since new update tried uninstalling and reinstalling still no good
