BlueLink Smart Connect User Reviews

Name: BlueLink Smart Connect
Rating: 3.42697 (89 reviews)

BlueLink Smart Connect

Braeburn Systems LLC

🔧 Utilities

🌟 Lifestyle

What users say

Summarized from real user reviews of BlueLink Smart Connect. Based on 89 reviews and a 3.4/5 average, it highlights the 7 positives and 11 negatives reviewers mention most about this Lifestyle app.

Positive things

🌡️Remote temperature control from anywhere
📱Convenient smartphone app access
🔄Automatic reconnection after WiFi drops
⚡Basic functionality works when operational
🎯Useful for checking home status while traveling
🤝Responsive and helpful customer support
🏠Peace of mind for home temperature management

Negative things

🔄Frequent WiFi disconnection issues
🐛App crashes repeatedly
📱Forced landscape-only orientation
🔐Password stored in plain text (security risk)
⏱️Slow and unresponsive performance
🎨Outdated, poor UI/UX design
❌Inconsistent app-to-thermostat synchronization
🔑Frequent login requirement
⚙️Settings don't persist or save properly
🚫Limited smart home integration
📊Complex, non-intuitive interface

Top reviews

Most Recent Highest Rated Lowest Rated

Great to control from any where

Wonderful to be able to have home perfect temperature when return back home👍🏻

stan.l

3 months ago

Response from developer

Thank you! If you have any follow up questions, please reach out to our US based support team via email at support@bluelinksmartconnect.com or by phone 8-5 CST at (844)258-5465

Can’t program thermostat

I’m unable to program my thermostat with this app, which is the number one reason to have the app. Everytime I try to program it crashes and I have to reopen it.

Groovin8r

3 months ago

Love Remote Checkin

I have had nonissues with the app and it is much easier than using the thermostat. Best part is being able to check on the system while traveling.

rich 2112

4 months ago

Response from developer

Thank you! If you have any follow up questions, please reach out to our US based support team via email at support@bluelinksmartconnect.com or by phone 8-5 CST at (844)258-5465

Works great w/ Alexa+

First, Get a dedicated 2.4 extender for $10 and ur golden. It’ll make connecting any other non-matter 2.4 smart devices easier too. Once I connected that to this cheap WiFi extender it has been working perfectly. The app stays connected and reconnects if I unplug the extender. Only complaints are The schedule feature definitely has room for improvement but I do all that through Alexa so it’s moot for me now. Also it’d be nice if the app would have pass through control of all the settings like fan settings and switching to Heat and off. But it stays connected and Alexa stays connected to it and adjusts the temp every time I ask.

Fin is just the beginning

7 months ago

Response from developer

Thank you for your review. For programming, have you tried the quick edit function? At the program screen, touch the entry you want to change for more than one second (example heat morning temperature). That entry will highlight and can be directly changed. More tips are in the video that is accessible from the programming screen question mark (lower right) then tap the "camera" icon.

Password Rest

I am trying to reset my password. I submitted my email for password twice and still no email. When I click on app support it asks me to sign in.....I CAN'T, because the app is not sending the password reset. ANNNNNDDD, I tried to use a different email and it tells me that the serial number is already being used. WHAT DO I DO????

Help!!!2025

8 months ago

Response from developer

We are sorry you are not receiving your reset email. Assuming you checked your junk or spam folders, the email may be blocked by your email provider. In any event, please reach out to our US based support team via email at support@bluelinksmartconnect.com or by phone 8-5 CST at (844)258-5465. They will be happy to help you with your concern.

Good Once Set Up

The thermostat was installed by prior homeowner and they had misplaced the manuals. I was in my own to find and set up the thermostat and the app. I know there are security considerations but I found it a bit challenging to set up. Found out after calling Support I couldn’t set up without ‘permission’ from prior owner. Ended up calling Support for help. They wanted me to get some info from prior owner but agreed that wasn’t practical and just reset the app for a new install. Pretty easy after that. I actually find I don’t use it as much after setting schedules where I want. Just on occasion. Convenient to have though. No real issues. PS: Support was very helpful.

Beechf35

9 months ago

Response from developer

Thank you! If you have any follow up questions, please reach out as needed to our US based support team via email at support@bluelinksmartconnect.com or by phone 8-5 CST at (844)258-5465

Easy

It is awesome and easy to use. Thanks

Mickeyg28

9 months ago

Loses program

The software is poor. Programming is not intuitive, and often the programmed temps, are over written by the server requiring a complete reprogramming of set temps. Tech support has claimed they are working on it. Been a year now with zero results. I would NOT recommend this product.

zelds

a year ago

Response from developer

If you are still having problems with our app or need further assistance, we are available M-F 8-5 CST at (844)258-5456 or by email at support@bluelinksmartconnect.com

Issues

App is useless unable to use it

Aunt Kuks

a year ago

Trash

so I wake up this morning to turn off my goddamn air-conditioning, and neither one of my thermostats are showing up on this junk app

ChainedAlice

Seems to disconnect from the WiFi whenever it wants and now I can’t even get it to reconnect. I’ve been trying for months to reconnect to my phone with no luck

Recliner12

a year ago

Disappointed

I hate how you can not work the app I’m landscape mode—very annoying. I have an Ecobee thermostat at vacation home and app is more user friendly. This app still needs a lot of work.

BamaNole457

Hate this app

You have to sign in every time and everything is horizontal on your iPhone! They need an update that will change the direction of the app and eliminate some of this archaic structure!!

GB35907

2 years ago