Great App. Great Support!
Neo provided terrific support when having trouble pairing to a new type of AMP motorized blind added to my existing home filled with Bofu motorized blinds that already worked great with the Neo Smart Hub. Had been working with blind dealer trying to get them to pair to no avail, but Neo support solve the problem with a clever workaround.
For anyone else having this issue, here’s the undocumented workaround:
Follow carefully the steps below:
1. Add the motor to the app using the AM01; just go through all the steps, saving the blind to the room as if it were paired correctly. No need to touch the motor.
2. Go to that blind’s page and use the Basic Controls.
3. Next, find the pairing button on the motor and hold it for about 2 seconds; the motor will jog 1x and probably beep.
4. Within 6 seconds, press the Heart Button in the app once. The motor should jog 2x and beep a few times to confirm the pairing worked.
5. Test the up and down commands to see if the motor works.
For anyone else having this issue, here’s the undocumented workaround:
Follow carefully the steps below:
1. Add the motor to the app using the AM01; just go through all the steps, saving the blind to the room as if it were paired correctly. No need to touch the motor.
2. Go to that blind’s page and use the Basic Controls.
3. Next, find the pairing button on the motor and hold it for about 2 seconds; the motor will jog 1x and probably beep.
4. Within 6 seconds, press the Heart Button in the app once. The motor should jog 2x and beep a few times to confirm the pairing worked.
5. Test the up and down commands to see if the motor works.
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RRmayjr
Poor integration with Alexa
Used to work, but now Alexa can only recognise “rooms” and not individual blinds. Scenes aren’t imported, despite docs saying they can be.
No up/down control with Alexa (the controls imported are completely wrong and don’t do anything). Really poor.
No up/down control with Alexa (the controls imported are completely wrong and don’t do anything). Really poor.
DDirectorDash
tech support
Amazing! They really instantly and get the job done quickly and efficiently. Love this service.
Hhellogeno
Worked well for a couple of years but...
I have wasted hours trying to connect my ‘smart’ controller to my WiFi. I have set up a separate 2.4 ‘guest’ network. Closed my mesh 2.4 but this imbecilic app tells me that my password is wrong. Really - I’ve used the same WiFi password for 20 years!
I contacted the Neo help desk. They were hopeless and gave no assistance.
They also said that I have their latest unit.
PS There is an online guide to solve this known problem. It’s quite complicated and time consuming to execute, but it gets the connection problem solved.
I contacted the Neo help desk. They were hopeless and gave no assistance.
They also said that I have their latest unit.
PS There is an online guide to solve this known problem. It’s quite complicated and time consuming to execute, but it gets the connection problem solved.
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RRetireland
Customer service
I was facing a critical problem with the blinds and didn’t know how to fix it because the previous residents did not leave the manual. I only made the effort to email, and after a couple of back and forth, the issue was resolved. Special thanks to Khalil Ladhari for providing clear and instructions and overall diligence.
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JZJobaed Z
