Poor integration with Alexa
Used to work, but now Alexa can only recognise “rooms” and not individual blinds. Scenes aren’t imported, despite docs saying they can be.
No up/down control with Alexa (the controls imported are completely wrong and don’t do anything). Really poor.
No up/down control with Alexa (the controls imported are completely wrong and don’t do anything). Really poor.
tech support
Amazing! They really instantly and get the job done quickly and efficiently. Love this service.
Worked well for a couple of years but...
I have wasted hours trying to connect my ‘smart’ controller to my WiFi. I have set up a separate 2.4 ‘guest’ network. Closed my mesh 2.4 but this imbecilic app tells me that my password is wrong. Really - I’ve used the same WiFi password for 20 years!
I contacted the Neo help desk. They were hopeless and gave no assistance.
They also said that I have their latest unit.
PS There is an online guide to solve this known problem. It’s quite complicated and time consuming to execute, but it gets the connection problem solved.
I contacted the Neo help desk. They were hopeless and gave no assistance.
They also said that I have their latest unit.
PS There is an online guide to solve this known problem. It’s quite complicated and time consuming to execute, but it gets the connection problem solved.
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Customer service
I was facing a critical problem with the blinds and didn’t know how to fix it because the previous residents did not leave the manual. I only made the effort to email, and after a couple of back and forth, the issue was resolved. Special thanks to Khalil Ladhari for providing clear and instructions and overall diligence.
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Needs a few tweaks
Exceeds my expectations - except for the fact that I can’t schedule by individual blinds, only by rooms.
I have patio doors and would like the opening panel to close later than the stationary panel. As a work around, the opening panel gets its own room.
Also, unable to move shades to a new room. Have to delete and start installation from the beginning to enact my work around.
I have patio doors and would like the opening panel to close later than the stationary panel. As a work around, the opening panel gets its own room.
Also, unable to move shades to a new room. Have to delete and start installation from the beginning to enact my work around.
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