Needs a few tweaks
Exceeds my expectations - except for the fact that I can’t schedule by individual blinds, only by rooms.
I have patio doors and would like the opening panel to close later than the stationary panel. As a work around, the opening panel gets its own room.
Also, unable to move shades to a new room. Have to delete and start installation from the beginning to enact my work around.
I have patio doors and would like the opening panel to close later than the stationary panel. As a work around, the opening panel gets its own room.
Also, unable to move shades to a new room. Have to delete and start installation from the beginning to enact my work around.
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Worked well for a couple of years but...
I had trouble reconnecting to my blinds. It turned out to be a congestion issue on my network, so I reconnected at the far end of my house.
The help desk at Neo were prompt and helpful
The help desk at Neo were prompt and helpful
Great technical service
I faced an issue with blinds in a newly moved in house, and technical service officer was helping me with quick response and detailed instruction. It was great experience.
Great service
I had an issue with a blind motor not working, And my local dealer just wanted to rip me off, selling me the motor and sending a service rep to install it. So I contacted Neo Smart, They got back to me promptly and told me there was no problem installing it myself and sent me a link to a new motor, there solution saved me over $250.
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Love this app
I can run five rooms in the house with Neo - very easy to add new blinds and set schedules- highly recommended
Product is great, support is even better
So impressed at the product in addition to the support. I can’t believe how consistently responsive they’ve been to any questions that we’ve had. We’ve had such bad experiences with the OEM of our blinds; this place made it all work!
So so basic
Feels and looks like such old tech. Blinds can be hit and miss as to whether they respond or not. Most annoying an basic issue is there’s no reporting in the app to show if the blind has in fact opened or closed. No idea what’s actually happening.
I would choose a different blind manufacturer if I was purchasing now as it’s very disappointing
I would choose a different blind manufacturer if I was purchasing now as it’s very disappointing
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Exceptional Support
Sent a note to Neo Smart Blinds Tech Support about Neo Smart Blinds Controller compatibility with Simplicity motorized Blinds. You never know if you will ever hear from anyone. I received a note back (in less than 8 hours!!) with superbly helpful info. Thank you Khalil Ladhari with Neo Smart Blinds in QC.
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Very Helpful
Having technical troubles with th motorised blinds, your representative Khalil was so patient and helpful sorting it out for me. Very reassuring to feel this kind of back up is available, thank you
Great support
I had an issue where my favorite setting wasn’t working so I reached out to tech support and they fixed it on the same day by pushing out an update to the Smart Controller. Amazing! Everything works well.
My second review
Khalil is the best! He again fixed an issue caused by AWS outage! If Somfy motors could be compatible with percentage commands (10%-25% etc) it would be even better when using Alexa!🤞🏻👍🏻
Excellent support
Lost the link between one of my blinds and the App. Contacted Support who advised to delete the blind and install again. All worked perfectly.
Thank you for your support.
Thank you for your support.
Great Tech Support!!
I purchased the neo smart blinds roman shades. I was not able to use the favourite option on the app nor with google assistant even though I could use the favourite option on the remote. Antonio tech support took the time investigate the problem and was able to find a problem with the app update which was fixed. It was also great that Antonio sent me updates throughout the process. Everything is working great and I’m enjoying the new features!! Excellent service and great results!
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Not working anymore
Since few days some of my blind are not working anymore…. Works with the remote but not the wifi device very annoying when they are program to open and close with the sun
Great Tech Service!
Prompt and friendly service!
Service à la clientèle
Service toujours efficace!
Great customer service
I have several blinds, controlled by my Neo Smart Blinds controller & app. After several years a motor in a blind failed. I replaced the motor and it worked great using my handheld remote but the Neo app would only control it one direction. I contacted Neo support. They were interested and hung with me to develop and install a fix to the controller. Apparently the new motor uses a newer “up” code. Anyway, Antonio was awesome. Clear communications and he stayed on it until fixed…and followed-up to be sure. A+.
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Interface not straight forward
Very strange interface. You can’t create blinds and add them to a room. You have to create a room and then assign a name to a blind and add it to the room. You can only schedule rooms. So, if you want certain blinds to be scheduled (eg, south facing blinds), you have to create a new room and assign the blinds again. However, unless you give the exact same name to the blind the same blind can have multiple names. Also, if you want to remove a blind from a room, you have to delete the room and start all owner. You can create scenes but you can’t schedule the scene. Very confusing and not straight forward.
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Fantastic support team
I spent months trying to integrate my smart blinds with matter because for whatever reason, what would otherwise be a simple and easy method of integration was not working properly. After a while of using the Neo smart blinds not integrated with matter I decided to contact support who got my smart controller reset and working again. It’s now working fantastically and I would recommend Neo smart blinds to all who have had it with opening and closing blinds manually.
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Excellent product and facilities
My system operates with 22 blinds in 4 areas and the performance of the controller software and been excellent. Initially I was moving the controller about due to the spread of my property I then installed a second controller and set all the blinds at slightly different times ( by minutes) The recent upgrade in March was perfect and took place with no problems. And importantly recent contact with support dept with curious questions on the upgrade was answered promptly without delay….. keep up the good work ! AAC/UK
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