7 year nightmare
This thermostat was installed by our HVAC contractor. We have no issues with him, but this thermostat app has been a complete nightmare for seven years. The scheduling is not intuitive. Only gives you two time frames per day that that you can set your schedule and that is, if you can set your schedule, because it’s absolutely impossible to figure out. And the two time frames are within only eight hour periods one in the morning and one at night. Once you said it, you cannot remotely turn it off. You have to set it to a high temperature in order to deactivate. I have only been more confused and gaslit after I call Customer Service. When I call Customer Service, I say hello..how are you and I get silence. There’s no friendliness or warmth and aside from that, when I explain my issue, I come away even more confused and the solutions are never accurate and create more questions. I have been going through this problem because this is a vacation home that’s 1500 miles away and in a Thermostat app one of the most basic things you want is a simple to use scheduling application and this is anything but simple and easy to use. Fortunately, my life is going to change for the better because I have finally come to the decision that I’m gonna get rid of all four of my PRO1 thermostats and switch to Nest. It appears that you have a faulty app and a glitchy scheduling and connectivity set of issues. I just wish your Customer Service reps were more helpful and just a little bit more friendly and honest.
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Best Thermostat World Wide
Pro 1 thermostats are for professionals and people who know how to make adjustments.
Response from developer
Thank you so much for the review!
Good app.
Good app and connections to Alexa and Google Home I Wish it had dark mode for when accessing app overnight so not blinding myself when I open the app in the middle of the night.
Bad UX/UI
Back in Mar‘25 we tried this app with the wifi thermostat controller and it was horrible. We just had a tech here today 1/30/25 and app has never been improved. Too many weak interfaces to list here, but the bottom line, we ended up going back to an analog thermostat. Almost a year later and the app is STILL unintuitive, too many steps the change the temperature, doesn’t consistently go from AC to HEAT automatically, like most other units have been doing for decades. I recommend that you DO NOT use this brand or their wifi thermostats.
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Not the best
Not a great app. It consistently will say that it can’t find the wifi signal even though I check the thermostat and it’s still connected to wifi. Another minor gripe is them taking away the ability to have a temperature hold be for any amount of time not just a default 4 hours.
