Pro1
Worst most unclear user unfriendly app i have ever tried to use
Works great
User friendly and frustration free.
Ok product
Doesn’t seem to connect to the internet all the time. It works about 50% of the time.
Hard to figure out
I think it’s the wording of the prompts. We can figure how to keep the heat on
No Alexa Support
No Alexa support, weird scheduling system
Review
It is very simple to use
Logged out
New update logged me out and I am unable to get back in and control my devices, thanks for making my life harder
Too Old
Feels old and outdated. Gets the basic job done
Pro 1
Best app I ever used, very easy to keep your home at the right temperature without having so many hands constantly touching your thermostat.
Buggy
App freezes a lot. Good luck programming any settings they are just there for show I guess.
Easy
This app lets me regulate the temperature from my phone. Great convenient. When away from home I lower the heat or ac then adjust it so when I arrive home it’s at a perfect temperature when we’ve been on vacation
New Update - Locked Out
I’ve been a user of this app for the last few years and the most recent app signed me out and it will not let me sign in again. All my credentials were lost. I had to create a new account, and it won’t let me sign into the new account. Completely bricked out of my system now.
App doesn’t work
This app would not work on my phone when the HVAC guy installed it. He got it to work once and then thought it was fixed. He then did my wife’s phone and hers worked perfectly. Mine has worked a total of 4 times since I bought the thermostat.
Response from developer
We're sorry for the frustration you've experienced. Since the app is working correctly on your wife's phone but only intermittently on yours, we'd like to investigate further and help determine what might be causing the difference. Please reach out to us at technicalsupport@pro1iaq.com, and our team will be happy to assist with troubleshooting and finding a solution.
The best!
Love how easy it is to use!
Rarely works 100%, 100% of the time.
I have 3 units and have been using this app for 5 years. I am building and placing two units there and I am going with a different thermostat. This app is woefully in need of an update. The thermostats are great. This is the Achilles heal of the system. I will rarely be able to view or control all three units. It’s sloooooooow. Apparently it hast o go to China through the internet and then to my thermostats and then back to me.thermostats will just drop off the app in no particular order. This app is a black and white tv in a 4K world.
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Slow…
It’s so slow. I’ll open the app and it’ll pull up the current temp and setting. The second I try to adjust anything, 7 time out of 10 it’ll just time out and not connect. At this point it’s a pos app. It’s needs an update badly.
Response from developer
We're sorry for the frustration this has caused. The app should respond reliably when making adjustments, and we'd like the opportunity to look into what may be causing the timeouts you're experiencing. Please reach out to us at technicalsupport@pro1iaq.com, and our team will be happy to help troubleshoot and work toward a solution.
Fantastic product
Excellent thermostat that I install on all of my service calls and installs. Great customer service on technical.
Kent
This is the most difficult, not user friendly thermostat ever!
Junk
Most times the app doesn’t work.
Scheduling function is abysmal
Please change the scheduling whoever set it up needs to rethink their life choices
