2.2.1 Didn’t Fix Anything
I was told the update would fix the issues with the app. Not even close!
Fairly user friendly; works
The app does what it is designed to do. Sometimes when making changes to a schedule or temperature setting, for example, and then hitting save, the app continues to “think”. Fortunately, almost ever time the information is saved. I will purchase and install more thermostats that use this app.
Poor quality
This app runs slow and lags. Also has connectivity issues with the thermostat.
App doesn’t work, ever since the update I can’t get in
Zero
Pro1 Connect app
If I could, I’d give it 1/2 a star. The app is glitchy, it keeps saying WiFi isn’t connected. I’ve reset the WiFi many times. The thermostat app circles and circles (loading) for at least an entire minute before letting you make adjustments. Not comparable with Siri, or HomeKit. I’ve had enough. Installing EcoBee instead of dealing with this garbage.
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Good app
Useful but does still have bugs that need fixing
Cant sign in to the app???
The app is okay, scheduling things is weird but whatever- recently though I can’t even sign in to the app!
7 year nightmare
This thermostat was installed by our HVAC contractor. We have no issues with him, but this thermostat app has been a complete nightmare for seven years. The scheduling is not intuitive. Only gives you two time frames per day that that you can set your schedule and that is, if you can set your schedule, because it’s absolutely impossible to figure out. And the two time frames are within only eight hour periods one in the morning and one at night. Once you said it, you cannot remotely turn it off. You have to set it to a high temperature in order to deactivate. I have only been more confused and gaslit after I call Customer Service. When I call Customer Service, I say hello..how are you and I get silence. There’s no friendliness or warmth and aside from that, when I explain my issue, I come away even more confused and the solutions are never accurate and create more questions. I have been going through this problem because this is a vacation home that’s 1500 miles away and in a Thermostat app one of the most basic things you want is a simple to use scheduling application and this is anything but simple and easy to use. Fortunately, my life is going to change for the better because I have finally come to the decision that I’m gonna get rid of all four of my PRO1 thermostats and switch to Nest. It appears that you have a faulty app and a glitchy scheduling and connectivity set of issues. I just wish your Customer Service reps were more helpful and just a little bit more friendly and honest.
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Best Thermostat World Wide
Pro 1 thermostats are for professionals and people who know how to make adjustments.
Response from developer
Thank you so much for the review!
Good app.
Good app and connections to Alexa and Google Home I Wish it had dark mode for when accessing app overnight so not blinding myself when I open the app in the middle of the night.
Bad UX/UI
Back in Mar‘25 we tried this app with the wifi thermostat controller and it was horrible. We just had a tech here today 1/30/25 and app has never been improved. Too many weak interfaces to list here, but the bottom line, we ended up going back to an analog thermostat. Almost a year later and the app is STILL unintuitive, too many steps the change the temperature, doesn’t consistently go from AC to HEAT automatically, like most other units have been doing for decades. I recommend that you DO NOT use this brand or their wifi thermostats.
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Not the best
Not a great app. It consistently will say that it can’t find the wifi signal even though I check the thermostat and it’s still connected to wifi. Another minor gripe is them taking away the ability to have a temperature hold be for any amount of time not just a default 4 hours.
This app is Trash
Don’t offer an app if it is this bad. 0/5 stars
Won’t let me login
Logged me out , won’t let me log back in via Facebook … customer support no help , now I can’t adjust my temperature— this is my vacation home 11hrs away
Mn garage
Can't get wifi access. We've tried tech support, tried a different router. My phone gets on the ti network but then says it can't connect to the router 4.5 network. Hate this. Everything else works but this thermostat.
Multiple bugs
I can’t even create an account
Dark mode?
Might there be a Dark Mode coming, soon?!
Info gone help
I got up this morning. I was chilly so I wanted to change it from AC to heat, but there’s nothing under my thermostat. It’s completely blank so I need some help. I’m hoping this doesn’t become a regular issue because this is so much better than the nest.
New update
Hate it very confusing you think Ac is on and it’s not
Never works since new update about a year ago
Wont connect to wifi
