Still not rotating properly
Response from developer
We are so sorry to hear about this frustrating experience, and we really appreciate you taking the time to share this feedback with us. We completely understand how inconvenient it can be when you’re relying on the app in areas with limited service, especially when using downloaded content. We’ll be passing this feedback along to our team for review and future improvements. Thank you again for bringing this to our attention — feedback like this helps us continue making the app experience better.
Broken
Response from developer
Hi there, We’re so sorry to hear about the trouble you’ve experienced since the latest update. The issue you described is definitely not the experience we want for our learners. We understand how frustrating this must be when attempting to create a practice set from the mobile app, especially since everything was working properly before the update. We’ve gone ahead and escalated this issue to our team for further investigation so they can take a closer look at what may be causing the error. We really appreciate your patience while our team works to get this resolved as soon as possible!
Crashes when creating exams
Response from developer
Hi there, We’re so sorry to hear about the trouble you’ve experienced. The issue you described is definitely not the experience we want for our learners. The app should not be crashing when creating an exam, and we understand how frustrating that can be. We’d love to take a closer look and work toward getting this resolved for you. We’ve gone ahead and escalated the issue to our team for further investigation. We appreciate your patience while our team looks into what may be causing the problem!
Login every time?
Response from developer
We are so sorry to hear about this frustrating experience, and we really appreciate you taking the time to share this feedback with us. We completely understand how inconvenient it can be when you’re relying on the app in areas with limited service, especially when using downloaded content. We’ll be passing this feedback along to our team for review and future improvements. Thank you again for bringing this to our attention — feedback like this helps us continue making the app experience better.
crashes everyday
EDIT: Not only does the mobile app make me log in multiple times, but now it tells me my account does not exist. When trying to reset the password, I never get the code required via email. I found that to resolve this issue, I have to find a desktop, log in there, and then come back to the phone. This is just getting worse and worse. By the way, all of these issues happen on the iPad app as well.
Response from developer
Hi there — we’re really sorry to hear about the trouble you’ve experienced. The issues you mentioned are definitely not the experience we want for our learners. Crashing, repeated log-ins, and incomplete explanations shouldn’t be happening, and our team is actively working to address these kinds of app stability issues. While the mobile version is more limited than the desktop platform, you should still be able to access the full explanations without interruption. We’d love to take a closer look and get this fixed for you — please reach out to us at info@blueprintprep.com with your device details so our support team can help troubleshoot and escalate to our developers if needed. — The Blueprint Prep Team 💙
