Login every time?
Response from developer
We are so sorry to hear about this frustrating experience, and we really appreciate you taking the time to share this feedback with us. We completely understand how inconvenient it can be when you’re relying on the app in areas with limited service, especially when using downloaded content. We’ll be passing this feedback along to our team for review and future improvements. Thank you again for bringing this to our attention — feedback like this helps us continue making the app experience better.
crashes everyday
EDIT: Not only does the mobile app make me log in multiple times, but now it tells me my account does not exist. When trying to reset the password, I never get the code required via email. I found that to resolve this issue, I have to find a desktop, log in there, and then come back to the phone. This is just getting worse and worse. By the way, all of these issues happen on the iPad app as well.
Response from developer
Hi there — we’re really sorry to hear about the trouble you’ve experienced. The issues you mentioned are definitely not the experience we want for our learners. Crashing, repeated log-ins, and incomplete explanations shouldn’t be happening, and our team is actively working to address these kinds of app stability issues. While the mobile version is more limited than the desktop platform, you should still be able to access the full explanations without interruption. We’d love to take a closer look and get this fixed for you — please reach out to us at info@blueprintprep.com with your device details so our support team can help troubleshoot and escalate to our developers if needed. — The Blueprint Prep Team 💙
Terrible
Response from developer
Hi there — we’re really sorry to hear about the trouble you’ve experienced. The issues you mentioned are definitely not the experience we want for our learners. While the mobile version is more limited than the desktop platform, you should still be able to log in and access your content without needing to clear your Safari cache each time. We absolutely understand how frustrating this is — especially when you’re paying for a service you’re actively trying to use — and we want to get this resolved for you as quickly as possible. We’d love to take a closer look and get this resolved for you — please reach out to us at info@blueprintprep.com with your device details so our support team can help troubleshoot and escalate to our developers if needed. — The Blueprint Prep Team 💙
Can be difficult sometimes
Response from developer
Thank you for taking the time to share your feedback. We appreciate you noting the mobile experience and the issues you’ve seen with question stems and images not loading as expected. Our team continuously releases updates to enhance functionality and ensure content displays correctly across all devices. For the best experience, we recommend keeping the app fully updated and ensuring a stable internet connection. If you ever notice any repeated display errors, please reach out to info@blueprintprep.com with details so our team can review.
crashes everyday
Response from developer
Hi there — we’re really sorry to hear about the trouble you’ve experienced. The issues you mentioned are definitely not the experience we want for our learners. Crashing, repeated log-ins, and incomplete explanations shouldn’t be happening, and our team is actively working to address these kinds of app stability issues. While the mobile version is more limited than the desktop platform, you should still be able to access the full explanations without interruption. We’d love to take a closer look and get this fixed for you — please reach out to us at info@blueprintprep.com with your device details so our support team can help troubleshoot and escalate to our developers if needed. — The Blueprint Prep Team 💙
