Super glitchy app and it kept freezing
I was trying to rent a boat and the app was glitching so much. Very frustrating. Also this app adds ridiculous fees. Do not recommend.
Worst app ever
I have been trying to use this lousy excuse of an app to rent a boat. Every time I try to message the owner I CANNOT LEAVE ANY CONTACT INFORMATION ! Apparently phone numbers and email addresses are spam. Try having your app developed by someone with a brain so I can share relevant information.
Loved our experience
Working with Alex was so great. He is extremely knowledgeable and made our trip so much fun. Super clean Boat and great condition got to experience the ocean drive around look at the beautiful
Perfect Summer afternoon/evening
Working with Daniel at Boatsetter in Wayzata was awesome!! The entire rental process from start to finish was flawless!! The pontoon we rented was super clean and perfect for our three hours on the lake. We started out renting 2 hours but were having so much fun, we added one more hour! Again so easy!! Thank you so much Daniel and your brother! We had a great time!! We will be back!!
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Insta Book?
I have questions and all I can do is click Insta Book? What if I don’t want to book?
Captain issues and non stop problems.
This platform has not provided a reliable experience for either travelers or boat owners. On multiple occasions, when guests attempted to book a cruise, Boatsetter assigned captains located hundreds or even thousands of miles away—including captains as far away as Virginia. One of the captains assigned to our vessel confirmed that he had experienced the same issue, with assignments being sent to captains located as far away as Lake Tahoe.
The repeated mismatching of captains has created unnecessary confusion and made the booking process difficult for both guests and owners. We have now secured our own qualified captain from San Diego and, based on our experience, have decided that we will no longer be using the Boatsetter platform.
The repeated mismatching of captains has created unnecessary confusion and made the booking process difficult for both guests and owners. We have now secured our own qualified captain from San Diego and, based on our experience, have decided that we will no longer be using the Boatsetter platform.
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Tritoon Rental
We had the best experience reserving and renting a Tritoon with Boatsetter!! Great communication, ease of checking in, great directions! Loved the whole day thank you!!
Ridiculous
Wont even let me start using the app without writing a review
Boat ride
Captain Hector was the man! He was amazing. We had a great time and he was extremely professional at the same time. Highly recommend Hector!
Bennington 22 SSI Pontoon
The weather wasn’t good to take a boat out during a tropical storm in Florida, but the app as well as the boat owner Nathan were very attentive and nice. He responded right away and even tried to work with us to get us out there the following day. Unfortunately MOTHER NATURE was not as kind. I will definitely book again with him on our next trip. Thank you.
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Don’t Waste Your Money on the Insurance
I paid for extra insurance, and it didn’t even cover a small incident. Then, before my deposit had even finished processing, I received a legal threat even though I had already explained I would pay as soon as the funds were released.
Very disappointing customer service and a frustrating experience overall. I won’t be using Boatsetter again.
Very disappointing customer service and a frustrating experience overall. I won’t be using Boatsetter again.
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Kritidasi Flutura
I Thank You so much The Boat Rental Company Because the availability to help out was there , flexibility too and I didn’t pay that much money and we the crew enjoyed so much on the Lake with The Boat ❤️it was 103 degrees hot and we didn’t feel it on the boat but dive in the water and having fun 🤩 Thank you 🙏🏽 The Best For Real
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Scheme
This is a scheme. I had my credit card charged twice without my authorization and with an amount 3x the “quote”
Broker 5 star
Thank you Boatsetter you system is very good
Celebration of life
We could not have asked for a better day. Captain Rick, the boat, the weather and most importantly our family. Our sister would have loved today. We will miss her dearly and know that she is watching over us. Thank you for making this day special.
SCAM APP
Do not use this app the boat owners are not listing at the price they charge customer service is trash this is a headache DO NOT BOOK THROUGH THIS APP
not a great app
a couple of observations. 1. Changing my password was a horrible experience. Likely because I had initially logged in from chrome and then attempted log into the app that I had subsequently downloaded. 2. The use case was editing an inquiry which was not a complete edit. I could not edit the duration from 3 to 4 hours nor could I change the number of people. In addition there was no obvious way to delete the inquiry and start over. These are pretty fundamental editing items that I would’ve thought would’ve been caught during the initial testing phase of this application.
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Great app
Great app
Log in issue
Can’t login, just loops around
Bait and Switch. Zero Accountability. Stay Far Away.
I booked a boat through this platform - instantly confirmed, charged in full, confirmation number and everything. Seemed seamless. It wasn’t.
45 minutes before our family boat day, I called the owner to check in. He told me his boat was already rented to someone else. That’s right - double-booked. Paid, confirmed, and completely abandoned.
What followed was a masterclass in corporate incompetence. Their support team promised callback after callback - none came. Instead, I got vague, unhelpful texts that said absolutely nothing. No urgency, no apology, no real solution.
Their idea of “making it right”? A 10% discount toward a last-minute reservation on a smaller, lesser boat. Sounds generous until you look at the math: that replacement boat carried a 25% surcharge, making it more expensive than the original — not cheaper. A booking that should have cost roughly $40 less ended up costing 20% more. That’s not compensation. That’s an insult dressed up as a favor.
And when I pushed back? They blamed the owners. Classic. Build a marketplace, take the booking fees, collect the money — then point fingers the moment something goes wrong.
This company had every opportunity to make this right and chose not to at every single turn. If you’re planning a family day on the water, do yourself a favor and book literally anywhere else. This platform is not worth your money, your time, or your trust.
45 minutes before our family boat day, I called the owner to check in. He told me his boat was already rented to someone else. That’s right - double-booked. Paid, confirmed, and completely abandoned.
What followed was a masterclass in corporate incompetence. Their support team promised callback after callback - none came. Instead, I got vague, unhelpful texts that said absolutely nothing. No urgency, no apology, no real solution.
Their idea of “making it right”? A 10% discount toward a last-minute reservation on a smaller, lesser boat. Sounds generous until you look at the math: that replacement boat carried a 25% surcharge, making it more expensive than the original — not cheaper. A booking that should have cost roughly $40 less ended up costing 20% more. That’s not compensation. That’s an insult dressed up as a favor.
And when I pushed back? They blamed the owners. Classic. Build a marketplace, take the booking fees, collect the money — then point fingers the moment something goes wrong.
This company had every opportunity to make this right and chose not to at every single turn. If you’re planning a family day on the water, do yourself a favor and book literally anywhere else. This platform is not worth your money, your time, or your trust.
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