No receipt of order
The boat captain never got the order confirmation- we had to call him!
Be careful!!
The prices keep changing every 30 minutes , and hidden costs between the lines, one boat wants to charge us extra for swimming !! Scammer app. Be careful read between the
Lines.
Lines.
Purely Customer support
⭐️ One star — extremely poor customer support from Click&Boat.
I gave Click&Boat one star because of the way our complaint was handled after a very disappointing and stressful boat rental.
The boat had multiple serious problems: the kitchen was not working, the fridge was not working, the electricity for charging phones was not working properly, the outside shower was not working, and the boat was not properly clean or even equipped with towels.
I was travelling with two children. Because the fridge and kitchen were not working, we could not safely store and prepare food for them. This created a serious food-safety concern, and we were genuinely worried about the children becoming ill from food that could not be properly refrigerated.
Because of all these problems, we had to return the boat early, which significantly affected our day and our experience.
The owner of the boat should take proper responsibility for the condition of the boat and the problems we experienced. Unfortunately, Click&Boat’s customer support did not provide the level of assistance or protection I would expect from a platform connecting customers with boat owners.
The most disappointing part was the lack of proper support after we reported everything. I expected Click&Boat to investigate the situation seriously and make sure the customer was properly protected.
Very disappointing experience and very poor customer service.
I gave Click&Boat one star because of the way our complaint was handled after a very disappointing and stressful boat rental.
The boat had multiple serious problems: the kitchen was not working, the fridge was not working, the electricity for charging phones was not working properly, the outside shower was not working, and the boat was not properly clean or even equipped with towels.
I was travelling with two children. Because the fridge and kitchen were not working, we could not safely store and prepare food for them. This created a serious food-safety concern, and we were genuinely worried about the children becoming ill from food that could not be properly refrigerated.
Because of all these problems, we had to return the boat early, which significantly affected our day and our experience.
The owner of the boat should take proper responsibility for the condition of the boat and the problems we experienced. Unfortunately, Click&Boat’s customer support did not provide the level of assistance or protection I would expect from a platform connecting customers with boat owners.
The most disappointing part was the lack of proper support after we reported everything. I expected Click&Boat to investigate the situation seriously and make sure the customer was properly protected.
Very disappointing experience and very poor customer service.
Show more
HORRIBLE APP. NO SUPPORT. CANCELLED BOOKING LAST MINUTE
I’m on my honeymoon and the boat owner said that the app allowed a double booking so she had to cancel my booking at the last minute, day of! She can’t provide me a refund and tells me to contact the app but there is no support. DO NOT BOOK FROM THIS APP!
Easy
The boat rental experience just got simplified easy to use and the boat was great.
