Purely Customer support
⭐️ One star — extremely poor customer support from Click&Boat.
I gave Click&Boat one star because of the way our complaint was handled after a very disappointing and stressful boat rental.
The boat had multiple serious problems: the kitchen was not working, the fridge was not working, the electricity for charging phones was not working properly, the outside shower was not working, and the boat was not properly clean or even equipped with towels.
I was travelling with two children. Because the fridge and kitchen were not working, we could not safely store and prepare food for them. This created a serious food-safety concern, and we were genuinely worried about the children becoming ill from food that could not be properly refrigerated.
Because of all these problems, we had to return the boat early, which significantly affected our day and our experience.
The owner of the boat should take proper responsibility for the condition of the boat and the problems we experienced. Unfortunately, Click&Boat’s customer support did not provide the level of assistance or protection I would expect from a platform connecting customers with boat owners.
The most disappointing part was the lack of proper support after we reported everything. I expected Click&Boat to investigate the situation seriously and make sure the customer was properly protected.
Very disappointing experience and very poor customer service.
I gave Click&Boat one star because of the way our complaint was handled after a very disappointing and stressful boat rental.
The boat had multiple serious problems: the kitchen was not working, the fridge was not working, the electricity for charging phones was not working properly, the outside shower was not working, and the boat was not properly clean or even equipped with towels.
I was travelling with two children. Because the fridge and kitchen were not working, we could not safely store and prepare food for them. This created a serious food-safety concern, and we were genuinely worried about the children becoming ill from food that could not be properly refrigerated.
Because of all these problems, we had to return the boat early, which significantly affected our day and our experience.
The owner of the boat should take proper responsibility for the condition of the boat and the problems we experienced. Unfortunately, Click&Boat’s customer support did not provide the level of assistance or protection I would expect from a platform connecting customers with boat owners.
The most disappointing part was the lack of proper support after we reported everything. I expected Click&Boat to investigate the situation seriously and make sure the customer was properly protected.
Very disappointing experience and very poor customer service.
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HORRIBLE APP. NO SUPPORT. CANCELLED BOOKING LAST MINUTE
I’m on my honeymoon and the boat owner said that the app allowed a double booking so she had to cancel my booking at the last minute, day of! She can’t provide me a refund and tells me to contact the app but there is no support. DO NOT BOOK FROM THIS APP!
Easy
The boat rental experience just got simplified easy to use and the boat was great.
Avoid!!!!
Avoid, don't be scammed. Reserved a boat trip, was informed by the skipper that no boat was available, they then tried to charge me €350 to cancel????? Me the renter was being penalised ???? Not the rental company???? Said they would return my money, on holiday now and still no refund. Holiday ruined. Avoid this app.
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Total Scam - Still no refund - DO NOT USE!
I booked a $8,500 5 day charter in Greece and 4 days before the charter was set to sail the owner cancelled. It’s been over 40 days and I have still not received a refund from Click&Boat. It says on their website you are entitled to a full refund if the owner cancels, but still nothing. Also, there is no phone number to contact anyone a Click&Boat. DO NOT USE!
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Unethical money grabbing app
Do not use this service. Click&Boat has built a system where you’re effectively forced to buy extra insurance or risk losing hundreds of dollars if something outside your control happens. My boat owner cancelled due to unsafe weather conditions, yet Click&Boat still kept around $500 USD in service fees despite providing no service whatsoever.
To make matters worse, they’ve made it incredibly difficult to contact customer support, with most support channels removed or hidden. I’ve never encountered another marketplace that keeps substantial fees when the service is never delivered. This policy feels unfair, anti-consumer, and designed to protect Click&Boat at the customer’s expense. I will never use this platform again.
To make matters worse, they’ve made it incredibly difficult to contact customer support, with most support channels removed or hidden. I’ve never encountered another marketplace that keeps substantial fees when the service is never delivered. This policy feels unfair, anti-consumer, and designed to protect Click&Boat at the customer’s expense. I will never use this platform again.
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Review
It’s great
Our sunset cruise
We had the BEST time and the app was so easy to use!
Milos boat rental
Great service
Day trip to Cinque Terre
Our boat tour of the Cinque Terre with Captain Nicola and his beautiful first mate, Raffaella, was absolutely outstanding and one of the highlights of our trip.
From the moment we arrived, everything was exactly as described in the listing. The boat was easy to find at the dock, and the entire experience was seamless and well organized. We had a party of 10, and every single person in our group thoroughly enjoyed the day and couldn’t stop talking about what an incredible experience it was.
Captain Nicola and Raffaella were gracious, welcoming, and made us feel right at home. The food they provided was terrific, featuring two delicious types of pasta along with fresh focaccia bread. It was far beyond what we expected and added so much to the overall experience.
What impressed us even more was their thoughtfulness and professionalism. Since we needed to return to our cruise ship on time, they went out of their way to drop us closer to the top of the dock to ensure we made it back without any stress.
If you’re considering a boat tour of the Cinque Terre, we cannot recommend Captain Nicola and Raffaella highly enough. The scenery was breathtaking, the hospitality was exceptional, and the memories we made with our family and friends will last a lifetime. Five stars all the way!
From the moment we arrived, everything was exactly as described in the listing. The boat was easy to find at the dock, and the entire experience was seamless and well organized. We had a party of 10, and every single person in our group thoroughly enjoyed the day and couldn’t stop talking about what an incredible experience it was.
Captain Nicola and Raffaella were gracious, welcoming, and made us feel right at home. The food they provided was terrific, featuring two delicious types of pasta along with fresh focaccia bread. It was far beyond what we expected and added so much to the overall experience.
What impressed us even more was their thoughtfulness and professionalism. Since we needed to return to our cruise ship on time, they went out of their way to drop us closer to the top of the dock to ensure we made it back without any stress.
If you’re considering a boat tour of the Cinque Terre, we cannot recommend Captain Nicola and Raffaella highly enough. The scenery was breathtaking, the hospitality was exceptional, and the memories we made with our family and friends will last a lifetime. Five stars all the way!
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Mallorca Boat tour
Easy to use. Efficient. Fast to respond
Amazing app
Good service guick and easy to use
Facile et agréable
Merci pour cette belle journée
great
great
Great app!
Very easy to use!
Great app
Great app
Great app
Used loads for every boat trip on every holiday and never been disappointed
Slow and laggy
Even after the most recent update the app is still glitching and being incredibly slow. So disappointing as it’s otherwise a decent service however they do take 30% commissions ok bookings so it’s rubbish for the boat staff. Sort it out.
Amalfi Coast trip
We had a wonderful leisurely afternoon long with Amalfi coast. Captain was very attentive with both Prosecco and information of what the coastline.
Such a lovely way to spend an afternoon. Thank you.
We will definitely use Click&Boat again.
Such a lovely way to spend an afternoon. Thank you.
We will definitely use Click&Boat again.
Efficient
Great
