App stops working
Response from developer
Hi Jamil, first of all, this is the Self Service App, and not the app that you are referring to. You have never used the Self Service App as it is for paying customers only, which you are not. Second, and this is the same reply to the review you wrote for the other app, I do not think it is fair to blame us for losing your data. In 2020 all accounts were migrated to a new cloud and you have been reminded at least three times to take action. Essentially, you have been using the old cloud for the last 3 years. And we never said we can't help "unless...", we just urged you to subscribe to prevent this from happening again in the future. It was technically simply not possible to recover your data, as it ran on a deprecated database. We would have helped you (even without being a paying customer) if we could, trust me. Running a business on local storage only without customer support (which is for paying customers only, just like in any other business) is a business risk that we do not recommend. If you like to reengage with us, then the door is open and we're happy to help you set things up properly.
